Summary
Overview
Work History
Education
Skills
References
Timeline
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Claire Thompson

Desford,Leicester

Summary

Offering strong leadership and problem-solving skills with background in team management and project coordination. Demonstrates strong leadership skills and a deep understanding of profit and loss analysis, compliance oversight, and customer relationship management. Adept at sales forecasting and fostering strategic business growth through informed decision-making. Committed to leveraging analytical insights to drive operational excellence and achieve organisational objectives



Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Operations Manager

Intertek Ltd
Leicester
12.2022 - Current
  • Manage accredited ISO 17025 testing lab providing testing, certification and inspection services for a wide range of customers including large UK retailers.
  • Responsible for 1.5M GBP annual revenue stream.
  • Manage direct team of 15 and site of 30, creating collaborative work environment for positive team dynamics.
  • Work as part of the senior leadership team with stakeholders for budgeting, forecasting, sales, marketing and operational strategies.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Oversaw logistics and operations to deliver on time services to customers in time critical process.
  • Management of high value customer relationships
  • Coordinated hiring, recruitment and training strategies to build successful team.

Senior project manager

Intertek Ltd
Leicester
06.2020 - 12.2022
  • Worked to directly support one of UK's largest retailers
  • Coordinated Intertek's Quality Assurance service to the customer stakeholders including QA, Buying and management teams.
  • Submitted performance feedback to stakeholders, keeping project teams on track.
  • Ensured timely completion of tasks with diligent monitoring and follow-ups.
  • Balanced multiple projects simultaneously, demonstrating strong time-management skills.
  • Led the implementation of strategic initiatives for business growth.

Account Manager - Retailer Embedded

Intertek Ltd
London
01.2012 - 06.2020
  • Three roles embedded within high value retailers
  • Achieved increased client loyalty with exceptional account management skills.
  • Coordination of testing services, projects and multiple stakeholder communication.

Team Leader - Hardlines

Intertek Ltd
Leicester
08.2005 - 01.2012
  • Lead of team within Accredited ISO 17025 and 17065 testing and certification lab
  • Providing test reports and certificated compliance and safety of toys and hardlines products
  • Managed company data and KPI report generation.
  • Ensure on time delivery to SLA's
  • Supervision, training and development of team of 10.

Education

Bachelor of Science - Biochemistry and Molecular Biology

University of East Anglia
Norwich
08.2001 - 08.2004

Skills

  • Project Management
  • Leadership skills
  • Data analytics
  • Financial reporting
  • Profit and loss understanding
  • Customer relationship management
  • Sales forecasting
  • Compliance oversight

References

References available upon request.

Timeline

Operations Manager

Intertek Ltd
12.2022 - Current

Senior project manager

Intertek Ltd
06.2020 - 12.2022

Account Manager - Retailer Embedded

Intertek Ltd
01.2012 - 06.2020

Team Leader - Hardlines

Intertek Ltd
08.2005 - 01.2012

Bachelor of Science - Biochemistry and Molecular Biology

University of East Anglia
08.2001 - 08.2004

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Claire Thompson