Claire Tappin

• Led end-to-end business analysis across multiple large transformation initiatives, driving alignment between business and technology and enabling delivery of complex change programmes impacting multiple business areas and third-party suppliers
• Delivered high-quality requirements engineering outputs across projects, improving clarity and testability of requirements and contributing to reduced rework and more efficient delivery cycles through consistent, structured documentation aligned to BCS standards
• Facilitated stakeholder workshops and analysis sessions with senior and cross-functional stakeholders, accelerating decision making and ensuring clear definition of scope, requirements, and dependencies across programmes
• Conducted detailed process mapping and gap analysis activities, identifying inefficiencies and enabling clear definition of “as-is” and “to-be” states, supporting successful business change and transition planning
• Contributed to the development and baselining of Target Operating Models and capability frameworks, supporting strategic transformation initiatives and enabling improved organisational alignment and long term planning
• Mentored and developed apprentices and junior Business Analysts, contributing to successful completion of apprenticeship programmes and strengthening BA capability across the organisation

• Drove operational efficiency by identifying and removing process failure points, contributing to improved performance and reduced inefficiencies across business operations
• Led change initiatives from analysis through to implementation, delivering process improvements aligned to business objectives and operational needs
• Applied data-driven analysis to identify trends and root causes, enabling informed decision-making and targeted efficiency improvements
• Validated and quantified efficiency savings from implemented changes, ensuring measurable value delivery and business benefit realisation
• Built strong relationships with stakeholders across operations, supporting collaboration and alignment during change delivery

• Delivered compliant, customer-focused service across policy renewals and servicing while maintaining operational efficiency and adherence to SLAs
• Monitored performance and identified process failures, escalating issues to support continuous improvement and reduce inefficiencies
• Supported day-to-day team operations, contributing to effective team management, productivity, and service delivery
• Provided coaching and on-the-job support, improving team capability and understanding of processes
• Acted as a technical SME, resolving queries and supporting adoption of new processes through training and guidance
• Assisted leadership with data gathering and basic analysis, supporting decision-making and operational improvements

Varying roles in hospitality and health care. Details can be provided if required.