Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Claire Sutcliffe

Pemberton, Wigan,Lancashire

Summary

Reliable individual with excellent communication and relationship-building skills role in nursery care. Takes instruction well and learns quickly to achieve task requirements. Confident team player working collaboratively to support learning goals. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Enthusiastic with a number of years experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Motivated and recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Organised and dependable. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

26
26
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Senior Nursery Practitioner

Redwood House Nursery
Wigan, Orrell, Lancashire
06.2000 - Current
  • Maintained secure, up-to-date child care records for thorough reference.
  • Updated online learning journals with excellent systems knowledge.
  • Delivered rich learning opportunities for children with diverse abilities.
  • Reported children's development and progress to parents and caregivers.
  • Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.
  • Submitted written reports to parents detailing progress and development of children.
  • Planned creative activities to motivate and inspire children.
  • Demonstrated intercultural awareness for inclusive care provisions.
  • Tailored activities to make use of resources and engage all children based on their age, interests and abilities.
  • Assessed buildings and resources for compliance with risk and safety standards.
  • Applied paediatric first aid and managed incidents with calm and composure.
  • Safeguarded children appropriately to meet legal requirements.
  • Reviewed staff performance regularly to maintain safe, compliant care.
  • Arranged and implemented care packages to meet bespoke needs.
  • Attended regular training opportunities to expand professional knowledge and further career progression.
  • Liaised with external social service provisions for excellent care continuity.
  • Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
  • Created stimulating learning environments to motivate educational engagement and development.
  • Encouraged physical fitness and wellbeing through outdoor activities.
  • Identified daily service priorities and delegated tasks to achieve them.
  • Developed trusting relationships with children, parents and staff.
  • Recruited enthusiastic staff to maintain positive care environments.
  • Provided social services support to children and families from diverse backgrounds.
  • Oversaw key group of children and kept detailed progress observations.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Assisted with infection control through social distancing and PPE wearing.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Created and maintained displays and signs.
  • Monitored and updated stock levels and inventory databases.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Handled high volume calls to address customer inquiries and concerns.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered tailored assistance to customers with disabilities.
  • Developed plans and strategies to promote continuous improvement.

Bartender

Lamberhead Green Working Mens Club
Wigan, Pemberton, Lancashire
01.1998 - 10.2000
  • Input orders into register, calculated bills and collected payments.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Collected, washed and put away glassware between guests.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Supported serving staff with fast, accurate beverage preparation.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Inspected customer identification to verify age against legal standards.
  • Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
  • Completed end-of-day cleanup to reset bar for next day.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Prepared for closing by cleaning bar area and announcing last orders.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Maintained bar stocks, replenishing daily as necessary.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Served guests spirits, lagers and stouts at bar.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Handled high volume calls to address customer inquiries and concerns.

Education

NNEB - Child Care & Development

Wigan & Leigh College
Wigan
09.1997 - 06.1999

Skills

  • Staff training assessment
  • Child protection and safeguarding
  • OFSTED standards
  • Record maintenance
  • Parental involvement strategies
  • Behaviour management
  • Progress reporting
  • Care planning
  • Lesson planning
  • Meal assistance
  • Special needs support
  • Time management
  • Public relations
  • Leadership
  • Team building
  • Social media marketing
  • Problem-solving
  • Communication skills
  • Office Maintenance

Affiliations

  • I am a mum to a 10 year old boy as a family we enjoy going on days out having fun bowling or playing mini golf, and going on holidays our favourite destination so far has got to be Florida. I enjoy spending time with other family members and friends.

Certification

I currently have my first aid certificate and due to my current job i am able to build on my knowledge and experience by going on a number of different courses.

Accomplishments

Since leaving collage I was offered a part time job at my current place of work and within a few months was offered a full time position.

After some years I was then asked to be a Senior staff member that then gave me lots more responsibility, I have been working as a Senior staff member for 10+ years.

Timeline

Senior Nursery Practitioner

Redwood House Nursery
06.2000 - Current

Bartender

Lamberhead Green Working Mens Club
01.1998 - 10.2000

NNEB - Child Care & Development

Wigan & Leigh College
09.1997 - 06.1999
Claire Sutcliffe