Claire Stanford

• Ensuring regular client relationship meetings are held and recorded in Salesforce for our Data Migration and Archive and Discovery clients
• Client retention contract renewal is maintained
• Change Control Notices (CCN) are raised also with Statement of works (SOW) with client contractual changes to contracts
• New clients are professionally onboarded and are made fully aware of project process / scope what's been sold
• Client account plans are created and maintained, Case studies created and published
• Conducted customer surveys and recommended ways of improving customer satisfaction.

• I was responsible for project and programme management duties for the NHS clients of the EPR projects, PAS implementation and upgrades, System C clinical noting and Vitals designed specific IT software implementation.
• Ensured that effective project monitoring and control processes were followed change control, risk management and quality processes were deployed and maintained
• Monitoring and controls resources, revenue, and capital expenditures against the project budget
• Manages the expectations of key project stakeholders and reporting as required
• Reviewing programme and project plans and identifying potential opportunities, risks, and issues and lessons learnt and reporting was undertaken regularly to all levels of project involvement

• Project Management using PRINCE 2 Methodology to implement - SAP Concur, HR third party systems and a business information App, Creating all PMO plans, risks, and issues (inc; mitigation), dependencies, and assumptions logs
• Creating PQQ (Pre-Qualification) and ITT (Invitation to tender) bids documentation
• Setting up a new PMO team internally and ensuring all templates and documentation was adhered too for projects managers and to evidence the process for project delivery and audit business purposes

• Project Management AGILE and PRINCE 2 Methodology applied to deliver programme responsibilities of all housing IT SAAS social housing IT software solutions, delivery of end-to-end project delivery to all local authority clients
• Chairing high level stakeholder meetings and chairing management and staff meetings of all business needs
• Delivering training on all company modules
• Reporting Manager of 10 x solution consultants (day to day, objectives, development training and disciplinary responsibilities)
• Using SQL to make amendment's to modules

• Managed IT software product of tissue bank software and tracking also education and social care IT system projects from spec & scope to final User acceptance test
• Client accounts maintained with renewals and client relationship

• Project management of multiple projects (32) all at the same time examples are development of a SmartWater online purchase web shop, SW Tools in transit insurance, various covert operational projects, App design and launch into pilot and live app stores also a lot of covert operation projects were undertaken and delivered with success.
• Attending off site meetings around the UK & Europe with clients and organising and holding show and tell sessions as various trade show events

• Daily management of 10 x engineer coordinators, consulting daily with Contracts managers and clients to continually improve the service, creating daily and monthly reports and any additional data required.
• Line Management of 16 x helpdesk operatives.

• Ensuring SLA were met on calls to meet contractual SLA's
• Managing 3 x staff day to day
• Reporting to board and higher management

• Ensuring SLA's were contractually met
• Reporting
• Complaints

• Implementation of NHS software (Choose & Book, PAC's, Winscribe, Pathology modules (LIMS). EPR and PAS systems, Bespoke and specialist software designed specifically for the NHS)Asset Management
• Reporting
• Audits
• CCN notice work for additional hardware

• Management of call staff x 15 and helpdesk duties

Secondment position

• Process review and recommendation

• Timesheets
• Planned Maintenance Planning
• Client call and engineer allocation to ensure KPI were met

• Client facing calls
• Purchase order processing
• Sales admin duties

• PA roles and responsibilities
• Covering switchboard
• Post room duties