Summary
Overview
Work history
Education
Skills
Timeline
Volunteer

Claire Smith

Penlan,Swansea

Summary

Dynamic professional with background in business management, human resources, and finance. Accomplished in managing conflict resolutions to maintain employee morale and aspiring to strengthen staff and organisation performance. With extensive experience developing improved corporate policy and strategy and adept in motivating high-performing, compliant business operations through successful implementation of key process improvements.


Industrious with strong organisational skills that brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules, and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work history

HR & Finance Manager

ABG Ltd
Swansea, City and County of Swansea
04.2022 - Current
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
  • Controlled design and distribution of employee satisfaction and exit surveys, extracting and addressing key findings increasing retention by 60%.
  • Introduced evidence-based strategies to boost and maintain staff wellbeing, leading to reduced absenteeism.
  • Monitored and reviewed financial controls, processes and procedures to enable best practice development, increasing efficiency by 36%
  • Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
  • Worked to scale and enhance finance function, implementing new processes and refining existing ones.
  • Implemented cost-control measures, optimising expenditure within budgetary constraints.
  • Engaged with stakeholders to build relationships and brand awareness.

Business & Finance Consultancy

Self Employed
South Wales, South Wales
01.2017 - Current
  • Conducted in-depth business analyses to identify opportunities for process improvement in SME resulting in operational savings in excess of £10k
  • Advised on organisational restructuring, enhancing overall operational efficiency.
  • Maintained trusted advisor relationship with clients, working closely to develop successful long-term strategies, helping bring them to fruition.
  • Developed complete business plans / operational strategies for new and existing business.
  • Drafted procedure manuals, work definitions, standard operating procedures by job title or work area.
  • Interviewed staff to obtain personal observations, insights into existing procedural strengths / weaknesses.
  • Documented workflow charts, records, job descriptions to guide overall organisational improvements.
  • Observed operations throughout organisation, compiling current, accurate information.

Assistant Manager Accounts Payable

GSF Group
Swansea, City and County of Swansea
08.2020 - 04.2022
  • Management and oversight of Purchase Ledger function and purchase ledger team management.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Trained staff on best practices to achieve optimal productivity resulting in 70% reduction in staff turnover within department.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Enforced company policies and guidelines for all employees.
  • Main point of contact and escalation for complex customer queries.
  • Evaluated and tracked staff to aid manager conduct performance reviews.

Education

Diploma of Higher Education - Human Resources and Organisational Management

UWTSD
Swansea
09.2022 -

Master of Business Administration - Business Management

Swansea Metropolitan
Swansea
09.2010 - 05.2013

Skills

  • Performance & Talent management
  • Regulatory compliance
  • Employee retention programmes
  • Resource allocation
  • Employment contracts
  • Dispute resolution
  • Coaching and training
  • KPI management & financial analysis
  • Financial governance
  • Cashflow & balance sheet reconciliations
  • MI reporting and documentation
  • Business administration
  • Policy and procedure modification
  • MS Office proficiency
  • Motivational leadership style
  • Written communication

Timeline

Diploma of Higher Education - Human Resources and Organisational Management

UWTSD
09.2022 -

HR & Finance Manager

ABG Ltd
04.2022 - Current

Assistant Manager Accounts Payable

GSF Group
08.2020 - 04.2022

Business & Finance Consultancy

Self Employed
01.2017 - Current

Master of Business Administration - Business Management

Swansea Metropolitan
09.2010 - 05.2013

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Claire Smith