Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Claire Shorrock

Adlington,LAN

Summary

I am motivated and passionate with 20 years of Luxury Beach Experience. I specialise in Indian Ocean, Middle East, Caribbean and Europe.

I work closely and have a strong relationship with brands such as One and Only, Jumeirah, Lux* , Beachcomber, Constance, Emerald, Elegant, Domes, Ikos and Kerzner.

I have been a top seller for Ikos for the last two years.

I was the top seller for Blue Waters Antigua for peaks 2024.

I am capable of building strong relationships and to be entrusted with both a client base and and colleagues within any team. I have outstanding customer retention and I often convert over 45% monthly.

Managing complex customer needs under pressure and also adapting to changing environments has resulted in consistently achieving and exceeding personal and company targets.

I am a charismatic communicator and build excellent relationships with clients providing a personal concierge service personally catered for each client.

Overview

27
27
years of professional experience

Work history

Personal Travel Consultant

Destinology
Bolton, Greater Manchester
09.2009 - Current
  • Expert in Luxury Beach Holidays. Specialising in Indian Ocean, Caribbean, Middle East, Europe and Far East.
  • Travelling worldwide on company familiarisation trips to luxury hotels.
  • Consistently achieving and exceeding company targets.
  • Management of contractual, financial, technical and administrative needs of customer accounts.
  • Providing excellent customer service and personally managing a portfolio of over 150 regular luxury clients.
  • Have excellent customer retention and relationships.
  • Liaised with suppliers and service providers to secure favourable rates and quality services.
  • Repeatedly achieving highest conversion rate of sales in the company.
  • Establishing professional relationships with the customers, clients and internal/external colleagues to ensure trust established and the needs of the individuals are met.
  • Use an existing network of industry contacts to generate new business.
  • Leading and training other members of the team in customer care, sales techniques and system operation.
  • Professionally representing the company when attending fact-finding business-related visits to world wide destinations.
  • Trusted member of large team with key holder responsibility.
  • Use of internal IT systems.
  • Act as a resource to colleagues as a senior travel consultant.

Travel Agent

Designer Travel
05.2021 - 04.2022
  • Provide exemplary customer service to new and existing clients, which helps build lasting relationships and secure new travel assignments.
  • Using Social Media to drive my business with new and existing clients.
  • Creating bespoke travel itineraries and competitive quotes using a range of Tour Operators.
  • Providing a comprehensive advisory service in regards to travelling during the pandemic.
  • Providing an excellent personal service to a loyal clientele base.

Travel Consultant

Global Travel
Stockport, Greater Manchester
02.2008 - 09.2009
  • Providing excellent customer service to new and existing clients.
  • Constantly hitting sales targets.
  • Working independently and as part of a team.
  • Confidently using new in-house IT systems.

Travel Agent

Tui
Manchester, MAN
09.2001 - 07.2007
  • Providing excellent customer service.
  • Hitting sales targets.
  • Representing the company on fact-finding trips worldwide.
  • Training junior members of the team.

Senior Bartender

Varsity
Bolton, BOL
05.1998 - 03.2001
  • Maintained bar stocks, replenishing daily as necessary.
  • Made engaging connections with guests to create loyalty.
  • Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
  • Performed closing duties including cleaning, sanitising and replenishing.
  • Key holder responsibility.

Education

GCSE -

Southlands High School
Chorley

A-Levels -

Runshaw College
Leyland

Bachelor of Arts - Theatre and Film Studies

University of Bolton
Manchester, MAN

Skills

  • Exceptional interpersonal communication, face to face, virtually and over the telephone
  • Strong sales skills
  • Ability to work under pressure
  • Able to work independently or as part of a team
  • Microsoft Office Skills
  • Use of company/area specific IT systems
  • Able to adapt quickly dependent on business needs
  • Ability to meet targets and deadlines
  • Proven expertise in networking and negotiating
  • Excellent customer service and complaint handling
  • Mentoring and training

Custom

  • Reading
  • Music Festivals and gigs
  • Gym and Exercise

Timeline

Travel Agent

Designer Travel
05.2021 - 04.2022

Personal Travel Consultant

Destinology
09.2009 - Current

Travel Consultant

Global Travel
02.2008 - 09.2009

Travel Agent

Tui
09.2001 - 07.2007

Senior Bartender

Varsity
05.1998 - 03.2001

GCSE -

Southlands High School

A-Levels -

Runshaw College

Bachelor of Arts - Theatre and Film Studies

University of Bolton

Similar Profiles

Create profile
Claire Shorrock