Claire Rushworth

In my current role as Quality Director for facade restoration and refurbishment specialists, Restore London Ltd, the business has undergone significant growth. Previously engaged as a Consultant to the business from inception, I have developed Company processes and procedures to sustain and support this growth by developing organisational management systems to certification and beyond to both ISO 9001:2015 & ISO 45001:2018 standards. My primary functions for this business include, but are not limited to:

Internal Auditing of Company Management Systems to ensure operational efficiency and consistency across company operations

Setting of Organisational Objectives in consultation with the Board

Identifying, leading and overseeing company-wide continuous improvement initiatives

Liaison with cross-functional teams to drive efficiencies and process development opportunities

Working closely with H&S lead to ensure integration of management systems and communication

Leading staff communication and roll outs

Development of documentation

Managing annual external audits and accreditations

Collation of structured customer feedback

Working as a self-employed specialist consultant providing advice to construction related SMEs in relation to business management systems covering quality, safety, environmental management and related activities. Established client base of circa 10 clients ranging from respected scaffolding, site set-up, demolition roofing and general contracting businesses.

Working with organisational leaders to establish scope of works and implementation programmes

Gap assessments and full internal audits

Liaison with departmental heads to establish issues, current processes and ways of working

Drafting of Company internal management systems documentation and roll out to staff and supply chain

Coordinated strategic plans and optimisation of available resources.

Facilitated training sessions for staff on quality standards and continuous improvement techniques.

Maintained up-to-date knowledge of industry developments, applying insights to refine quality management approaches.

Negotiated with external certification bodies to achieve and maintain quality accreditations.

Streamlined documentation processes, making quality compliance more efficient and traceable.

Working for MACE's retail and programme management consultancy division seconded to a well known blue-chip retail client. My role included the development of supply chain performance measurement systems and tools for use across over an asset retro-fit programme of over 1500 projects and 30 contractors. Woking within the programme team reporting directly to the client my role included:

- Development of best practice guidance and tools to deliver

consistency across projects and the contractor base

- Roll Out of systems across the supply chain and to internal

stakeholders

- One-to-One performance reviews with contractors based on KPI and

project data