CLAIRE RIDSDALE
Wadworth,England
Summary
A dedicated professional with a strong foundation in effective communication, excellent planning, and problem-solving skills. Known for being a good motivator and patient leader, adept at delegating effectively and managing discipline. Demonstrates expertise in creating and keeping deadlines, great time management, and leading others with compassion. Possesses a deep understanding of regulatory requirements and audit procedures, ensuring compliance through excellent factual reports. Committed to selecting and developing the right people while dealing with conflict efficiently. Career goals include advancing in roles that leverage interpersonal communication skills to foster compassionate care and trustworthy leadership.
Overview
25
25
years of professional experience
2017
2017
years of post-secondary education
Work History
Mental Health Recovery Worker
Rethink Mental Illness
Doncaster, South Yorkshire
01.2009 - 01.2017
- Company Overview: Supporting people with complex mental health issues in a crisis service and a 24 hour helpline
- The service took referrals from the local crisis team and community mental health teams
- I was responsible for the day to day running of the shift, taking referrals and answering crisis calls on the helpline
- My daily tasks included;
- Screening and accepting referrals to the service
- Completing safety and support plans
- Supporting people with Recovery plans
- Emotional support on a crisis helpline
- Facilitating groups
- Liasing with other health professionals
- Multi disciplinary meetings
- Outcomes data collection and monitoring
- I also had the opportunity to cover a temporary role of acting service lead in another crisis service
- My daily tasks included;
- Supervision of staff
- Liaising with other health professionals and attending multi disciplinary team meetings
- Completing risk assessments
- Completion of rotas
- Reporting safeguarding issues
- Supporting people with complex mental health issues in a crisis service and a 24 hour helpline
- The service took referrals from the local crisis team and community mental health teams
- Helped service users to gain ability to function independently in society.
- Collaborated with external support providers to maintain good care continuity.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Assisted service users to obtain and access community resources.
- Provided emotional support, fostered a positive therapeutic environment.
Scheme Manager
Lifeways SIL
Doncaster , England
01.2017 - 02.2025
- Company Overview: I currently manage a supported independent living service for individuals with complex mental health issues comorbid diagnosis'
- The service has 16 flats and is rated good with cqc and the Local authority
- Established effective lines of communication, improving transparency between management and tenants.
- Supervised and evaluated staff work, providing constructive feedback for improved services.
- Prepared detailed reports to present updates on scheme's performance to stakeholders.
- Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
- The service takes referrals for individuals who are assessed as 'ready' to live in the community but need support to self manage and learn to live in the community again, sometimes after extended periods in hospital under sections of the mental health act
- I manage a team of Recovery Support Workers to provide a variety of support that is person centred and co produced
- Some of my daily tasks include;
- Recruitment and retention
- Quality compliance and monitoring
- Service improvement
- Training and supporting staff to complete risk and support plans in collaboration with people they support
- Ensuring the service is compliant with health and safety
- Managing performance/ capability/conduct and investigations
- Workforce absence
- Sharing best practices across the organisation
- Incident reporting to contract monitors and cqc
- Supervision/team meeting and 1:1 support
- Liaising with other professionals and attending multi disciplinary meetings
- Medication training/ supervision and administration
- I currently manage a supported independent living service for individuals with complex mental health issues comorbid diagnosis'
- The service has 16 flats and is registered with cqc
- The service takes referrals for individuals who are assessed as 'ready' to live in the community but need support to self manage and learn to live in the community again, sometimes after extended periods in hospital under sections of the mental health act
Senior Support Worker
Wilsic Hall School
South Yorkshire, England
06.2000 - 05.2009
- Company Overview: Working in a specialist residential school supporting young people with Autism, challenging behaviour and severe learning difficulties
- As a senior support worker I provided the young people with high quality care and support
- I worked as part of a team to ensure the young people had a stable, happy and caring environment
- Some of my daily tasks included;
- Promoting independence
- Supporting with attendance at school and college
- Factual record keeping
- Working in a person centred way
- Building and promoting good relationships and communicating with people who used the service, staff and other professionals
- Attend and take part in training
- Working in a specialist residential school supporting young people with Autism, challenging behaviour and severe learning difficulties
Education
GCSEs - Maths, English, French, Science, Religious education, Business studies
Balby Carr Sports Centre
Skills
- Good motivator
- Patient
- Caring
- Effective communication
- Excellent Planning
- Making decisions
- Problem solving
- Delegating effectively
- Managing discipline
- Dealing with conflict
- Selecting and developing the right people
- Trustworthy
- Creating and keeping deadlines
- Great time management
- Leading others
- Excellent factual reports
- Regulatory understanding
- Interpersonal communication
- Audit procedures
- Compassionate care
Accomplishments
Level 1 IT Users
Level 3 Caring for children and young people
Level 2 Certification in understanding children and young peoples mental health
Level 5 Diploma in Leadership for health and social care and children and young peoples services (England) (Adults Management)
Level 2 certification in common health conditions
Enhanced first aid
Safeguarding for managers
Level 5 health and safety
Timeline
Scheme Manager
Lifeways SIL
01.2017 - 02.2025
Mental Health Recovery Worker
Rethink Mental Illness
01.2009 - 01.2017
Senior Support Worker
Wilsic Hall School
06.2000 - 05.2009
GCSEs - Maths, English, French, Science, Religious education, Business studies
Balby Carr Sports Centre
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