Claire Redden

• Completed 3 years of study while working alongside day duties.
• Complete suitability reports for ongoing advice, salary increases and new investments. Demonstrating that the advice being provided is in the clients best interests.
• Processed new clients for an autoenrollment scheme on behalf of insurer.
• Completed accurate, efficient day-to-day administration tasks.
• Learned new skills quickly and applied them to daily workloads.
• Provided respectful, friendly support and help whenever needed.

• Collected completed scripts after each examination, maintaining orderliness and preventing loss of papers.
• Managed time effectively to ensure prompt start and end of examinations.
• Upheld examination standards through detailed scrutiny of examination halls prior to commencement of tests.
• Ensured fair testing conditions by meticulously checking identification documents of candidates.
• Increased student comfort during exams by addressing queries in a timely manner.
• Facilitated clear communication with students, leading to fewer disruptions during exams.
• Provided calm environment for candidates through effective invigilation duties.

Career Progression: Cashier → Banking Consultant → Bank Manager

• Oversaw daily financial transactions, ensuring accuracy, compliance, and early detection of potential fraud.
• Managed and resolved complex customer complaints promptly, contributing to improved client satisfaction and retention.
• Conducted regular branch risk assessments to ensure full adherence to financial regulations and internal guidelines.
• Maintained high service standards by coaching staff, conducting performance reviews, and delivering targeted training programmes.
• Fostered a culture of excellence across the branch, improving operational efficiency and customer experience.

• I was initially employed as a cashier, but was promoted to the above position. This position within itself held many responsibilities. The daily routine includes helping and communicating with customers to ensure great customer service. I was responsible for balancing, restocking the ATM's and the tills, and ordering the monies for the branch. I also undertook responsibility of the cashiers and on occasions was in charge of the branch.
• Although a smaller branch than I was used too, it gave me the opportunity to learn a variety of specialist roles within the banking sector including mortgage processing, along side my daily tasks. Within the smaller branch I found I was able to develop my interpersonal skills more, with both customers and colleagues.

• This was my first banking position. I experienced a number of tasks, from daily cashiering to identifying customer needs.

• Within the company I experienced a number of different roles, these included preparing accounts, typing, reception work and payroll.