Claire Quinn

Progressed from customer service assistant to Team Leader, Store Manager, and now a Multi-site manager with over a 20 year career in the retail industry. Demonstrated long-term commitment, leadership growth, and a deep understanding of store operations and people management. Currently responsible for overseeing two high-performing stores in the South Lanarkshire area, with a strong track record in team development, area recruitment, and supporting senior leadership.

• Leadership & development : Lead and developed diverse teams, focusing on training, coaching and mentoring to drive performance and progression.
• Multi-site Management : Recently appointed as a multi-site manager, successfully managing day-to-day operations, staffing and performance across two stores, each with different customer missions and operational needs.
• Recruitment & Onboarding : Played a key role in area recruitment, including shortlisting, interviewing and onboarding new team members at store and area level. Supported new managers and team leaders with structured onboarding and training plans.
• Succession Planning : Supported the development of future talent across the area, identifying potential, building confidence, and preparing team members through structured development and shadowing opportunities. Collaboration with area manager, regularly supporting in coaching new store managers, and improving standards across the patch.