Claire Proctor
Stanley,Durham
Summary
Resourceful Engagement Manager with knack for building strong client relationships and driving project success. Led multiple high-impact initiatives that improved client retention and satisfaction. Known for strategic thinking and delivering tailored solutions that align with business goals. Driven and adaptable, skilled in relationship management and strategic planning. Leveraging strong communication abilities and problem-solving skills to foster meaningful client engagement and drive project success. Committed to delivering impactful results and exceeding expectations in Events Engagement role. Experienced professional with focus on driving successful engagement strategies. Capable of fostering strong client relationships and delivering tailored solutions through effective communication and strategic planning. Proven track record in managing projects to completion, ensuring client satisfaction and business growth. Offering strong background in project coordination, relationship building, and strategic planning. Knowledgeable about managing client expectations and fostering positive stakeholder engagement. Skilled in communication, problem-solving, and teamwork. Ready to use and develop project management, client relations, and strategic planning skills in Event Engagement role. Driven Engagement Manager with exceptional communication and project management skills. Proven ability to build strong client relationships and lead cross-functional teams. Committed to delivering impactful strategies that drive client satisfaction and business growth. Enthusiastic professional dedicated to providing world class customer service. Possesses drive and aptitude to build relationships with stakeholders on phone and in person. Works to deadlines and consistently meets targets. Astute relationship management professional with extensive experience improving business service offerings. Actioned complaints and feedback quickly to elevate customer satisfaction. Developed staff training and management processes to maximise growth opportunities.
Overview
33
33
years of professional experience
10
10
years of post-secondary education
Work history
Events Engagement Manager
Sanofi Aventis
Reading
02.2023 - 08.2025
- Manage and train a team of Event Engagements Specialists and hold them accountable in terms of performance, resources, and budget.
- Responsible for strategic planning and delegation of activities.
- Be the escalation and resolution contact for complex and sensitive issues that arise during interactions with HCPs.
- Facilitate a culture of best practice sharing. Provide advice and guidance on complex issues.
- Research and propose solutions for improving efficiency and simplifying processes.
- Keep up to date with relevant regulations and share knowledge accordingly.
- Set up project timelines and monitor progress.
- Oversee resource planning for events, meetings, and other activities that concern HCP engagements.
- Formulate policies, develop budgets and recruit professionals.
- Interpret requirements and determine strategies to improve team performance across geographies and business units.
- Make independent decisions regarding work processes and operational plans.
- Ensure organizational compliance with all applicable regulations and policies.
- Develop team members, evaluating performance and providing feedback.
- Provide insightful views and solutions. Partner with business units and support staff involved in contributions, compliance, legal and finance areas.
- Define project procedures, methods, and controls. Align activities with tools and find synergies.
- Develop and maintain documentation, practice and reporting templates.
- Provide advice to business units regarding compliance matters for interactions with HCPs, including Fair Market Value calculations.
- Implemented innovative solutions to address customer issues effectively.
- Maintained open lines of communication with clients, fostering trust and loyalty.
- Drove team productivity by implementing effective time management practices.
- Coordinated cross-functional teams, resulting in improved project efficiency.
Healthcare Operations Associate
Sanofi Genzyme
Amsterdam, The Netherlands
06.2015 - 01.2023
- Provides active data input to support the completion of the Service Agreement and required Information sheet;
- Prepares Fair Market Value calculation sheets for Business Unit review and acceptance;
- Requests and reviews Consulting Agreements;
- Manages reviews and approvals via the transparency approval and reporting tool;
- Manages financial approvals and post event invoice payments;
- Responsible for the co-ordination of Service Agreement signatures, communicating with both external and internal parties, in conjunction with Contracts Management team;
- Post-event transparency reporting and disclosure in the transparency tool;
- Monitors, coordinates and reports on follow-up actions and planning status relating to HCP/HCO engagements;
- Actively update event budgets and forecasts for events relating to HCP/HCO engagements;
- Liaise and work closely with internal and external colleagues and contacts, including country organizations;
- Maintain and build contacts with HCP’s & HCO’s.
- Liaised effectively with other departments, resulting in smoother operations.
Various Management Assistant Roles
Genzyme Europe BV
Naarden , The Netherlands
02.2009 - 06.2015
- Process incoming and outgoing (confidential) mail;
- Transcribe (either via audio or shorthand) and elaborate letters, minutes of meetings and/or presentations, often based on drafts o, coordinate sign-off and approvals;
- Process incoming and outgoing (email), faxes, courier packages in a timely fashion;
- Organization of legal documents to be legalized/apostille by a Notary;
- Maintain agendas in such a way that a clear insight is available in the activities which have to be carried out;
- Plan and organize meetings and appointments, oversee visitor traffic to the departments, prepare activities for the Senior Directors by collecting and providing relevant documents;
- Plan department meetings, organize lunches and provide minutes;
- Respond to inquiries from callers/visitors by providing information according to guidelines. Carry out Administrative and Secretarial Duties to contribute to the efficacy of the department;
- Edit documents, process recorded messages and instructions;
Prepare and make travel arrangements for department; - Organize conference calls/video conferences/webex;
- Prepare and execute according to internal guidelines the processing and approval of financial documents;
Travel expenses;
Organize and filing of electronic data and documents.
Personal/Legal Assistant to Senior Vice President
LyondellBasell Industries
Hoofdoorp, The Netherlands
07.2006 - 08.2008
- To provide a high level of secretarial and administrative support for the Senior Vice-President and the Project Team.
- Duties included coordination of meetings and travel arrangements etc.
- Maintenance of agenda, meeting schedules, transportation details. To make expense claims reports and POs.
Legal/Personal Assistant to President
Basell Sales & Marketing BV
Hoofdoorp, The Netherlands
12.2006 - 07.2008
- To provide a high level of secretarial and administrative support for the President of International Division and Legal Counsel.
- Duties included coordination of meetings and travel arrangements etc.
- Maintenance of agenda, meeting schedules, transportation details. To make expense claims reports and POs.
Legal Assistant/Personal Assistant
ADVANSA BV (formerly known as DuPontSA
Hoofdoorp, The Netherlands
12.2004 - 12.2006
- Working closely with the Company Lawyer for all legal work including Inter Company Contracts, Patents and any other legal work required.
- To assist the Company's Lawyer in all aspects of legal work for the Company which consists of ensuring all legal accounting information of the Company's business is filed on time, ensuring Inter Company Contracts are in place and monitored carefully, travel and meeting arrangements and Minutes of Board meetings are taken and reported accurately.
Personal Assistant to the Chief Executive Officer
DuPont Sabanci
Hoofdoorp, The N etherlands
07.2004 - 12.2004
- Working for the CEO dealing closely with all Management from Junior Managers to Senior Management of our Parent Company.
- Ensuring electronic diary is up to date and all flight/accommodation bookings are made on time.
- Dealing with internal and external emails on behalf of the CEO whilst he is travelling.
- Preparing the Agenda and relative correspondence for our quarterly Board meetings and following up on all actions from the Board meetings.
- Dictation received either 'face-to-face' or via telephone using shorthand.
- Preparation of Board power point presentations or presentations for external conferences throughout the world. Worked also for the Vice-President Marketing and Sales and General Manager, Fibers as his Personal Assistant.
- Supervisor for the Support Team which consists of three other Personal Assistants.
Personal Assistant to the Chief Legal Counsel
DuPont Sabanci
Hoofdoorp, The Netherlands
10.2002 - 10.2004
- Duties included in above roles
Personal Assistant
LeasePlan International
Almere, The Netherlands
09.2001 - 09.2002
- To provide a wide and comprehensive secretarial/admin service to the Managing Director which includes maintenance of diaries, travel/hotel arrangements, including preparing agenda and PowerPoint presentations. Arranging meetings, room bookings and conferences for all Management based in Almere. Close liaising with Business Development Directors based in the UK, Germany, France and the US.
Secretary & Secretary to Director of HR
University of Newcastle
Newcastle
01.1993 - 01.2001
Education
GCSEs - Basic Qualifications
Tanfield Comprehensive School
Stanley 09.1981 - 05.1986
BTEC 1st Diploma - Business & Finance
Consett Technical College
Consett 09.1986 - 05.1991
High School Diploma - Advanced Shorthand of 100 wpm
Derwentside Technical College
Consett 09.1988 - 05.1989
Skills
- Ability to drive projects to successful completion
- Strong interpersonal skills, customer service orientation
- Excellent verbal and written communication skills in English Additional languages are an advantage
- Event and congress expertise Balanced focus between internal and external stakeholders
- Financial acumen, project management and analytical skills
- Ability to influence, collaborate, negotiate, and deliver solutions in a complex environment
- Innovative mindset, change management
- Able to adapt to changing business priorities
- International outlook, able to work across cultural and geographical boundaries
- Digital literacy
- Superior organizational and adaptability skills
- High ethical standards
- Influential communication
- Ethical judgement
Timeline
Events Engagement Manager
Sanofi Aventis
02.2023 - 08.2025
Healthcare Operations Associate
Sanofi Genzyme
06.2015 - 01.2023
Various Management Assistant Roles
Genzyme Europe BV
02.2009 - 06.2015
Legal/Personal Assistant to President
Basell Sales & Marketing BV
12.2006 - 07.2008
Personal/Legal Assistant to Senior Vice President
LyondellBasell Industries
07.2006 - 08.2008
Legal Assistant/Personal Assistant
ADVANSA BV (formerly known as DuPontSA
12.2004 - 12.2006
Personal Assistant to the Chief Executive Officer
DuPont Sabanci
07.2004 - 12.2004
Personal Assistant to the Chief Legal Counsel
DuPont Sabanci
10.2002 - 10.2004
Personal Assistant
LeasePlan International
09.2001 - 09.2002
Secretary & Secretary to Director of HR
University of Newcastle
01.1993 - 01.2001
High School Diploma - Advanced Shorthand of 100 wpm
Derwentside Technical College
09.1988 - 05.1989
BTEC 1st Diploma - Business & Finance
Consett Technical College
09.1986 - 05.1991
GCSEs - Basic Qualifications
Tanfield Comprehensive School
09.1981 - 05.1986