Claire Power
Edgware,Middlesex
Summary
Customer-oriented Store Manager offering over 12 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritizing daily tasks and following through to achieve performance and productivity goals. Collaborative leader with dedication to partnering with co-workers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of supporters, volunteers and staff members in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Assistant Manager
RSCPA
North Finchely
07.2023 - 11.2024
- Oversee the day to day operation of the charity shop including receiving donations, sorting and preparing goods for sale as required.
- To open and close the premises, ensuring that trading hours are strictly adhered to.
- Assist in the recruitment, training and supervision of shop volunteers and encourage team building and an active involvement in all activities.
- Achieve sales targets and run a cost effective operation.
- To become conversant with Trading Standards Guidelines on the sale of donated goods and strictly adhere to these guidelines.
- Ensure good customer service is provided: advising customers as necessary, dealing with any complaints and taking payment for goods.
- Cash up the till at the end of the day, ensuring all necessary paperwork is completed.
- Control stock management to realise the maximum profit possible from donated goods.
- Ensure the operation conforms to all relevant legislation and company policy, including Environmental Health, Trading Standards and Health & Safety. Ensure that the premises are kept clean and tidy and conform to relevant Health & Safety legislation.
General Store Manager
Cancer Research UK
East Barnet, Barnet
09.2007 - 01.2012
- Supervised day-to-day store activities for East Barnet retail location, managing 35 store volunteers and 1 paid member of staff.
- Drove continuous improvement, communicating effectively across all levels within the organisation, providing high-level feedback on product and customer experience.
- General book keeping taking daily figures and logging all of these and sending to head office.
- Involved in organizing and completing fundraising events for the charity
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Assisted in recruiting, hiring and on-boarding store staff.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Kept staff records regarding holidays, absences and discipline.
- Provided cover to other stores when required.
Assistant Manager
Cancer Research UK
East Barnet, Barnet
06.2005 - 09.2007
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- General Deputizing for manage in their absence.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving Supporter retention.
Volunteer
Cancer Research UK
East Barnet , Barnet
01.2000 - 06.2005
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on promotions, offers and special events to enhance product sales.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Displayed and restocked Donated Stock by following brand guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Wrapped and bagged purchases for customers to easily carry items without damage.
Education
GCSEs - English Language, English Literature, Mathematics, Physical Education, CDT, Science, French, German
Ravenscroft School
Skills
- Leadership & Team Management skills
- Brand Representation
- Stock replenishment and generation
- Cash Handler
- Exemplary customer service
- Financial Reporting and analysing
- Key holder experience
- Quality Control
- Retail operations understanding
Timeline
Assistant Manager
RSCPA
07.2023 - 11.2024
General Store Manager
Cancer Research UK
09.2007 - 01.2012
Assistant Manager
Cancer Research UK
06.2005 - 09.2007
Volunteer
Cancer Research UK
01.2000 - 06.2005
GCSEs - English Language, English Literature, Mathematics, Physical Education, CDT, Science, French, German
Ravenscroft School
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