Summary
Overview
Work history
Education
Skills
Timeline
Generic

Claire Peskin

Bushey,England

Summary

Loyal and dedicated employee with a solid understanding of training and mentoring team members, committed to fostering a collaborative and proactive work environment. Experienced in navigating high-pressure situations and consistently delivering results amidst challenging circumstances. Proficient in preparing, leading, and presenting meetings, as well as conducting interviews to assist in the selection process to enhance team capabilities. As an ambassador for a company-wide initiative, actively promote organisational values and encourage staff to achieve both personal awareness and professional excellence. Striving to pursue own development within a conducive, thriving and innovative environment.

Overview

37
37
years of professional experience

Work history

Customer Care Team Leader

Medtronic
Watford , Herts
11.2024 - Current
  • Leading and mentoring team of 8, fostering their professional growth and ensuring alignment with business goals.
  • Preparing, leading, and presenting meetings, ensuring effective communication and decision-making.
  • Conducting interviews and assisting in selection process for new team members to enhance team capabilities.
  • Monitoring and ensuring adherence to SLAs to optimise patient experience.

Customer Care Representative

Medtronic
Watford, Hertfordshire
05.2021 - 11.2024
  • Maintained detailed records of all interactions, comments, complaints, and actions taken.
  • Deescalated tense situations for improved customer relationships.
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly.
  • Managed high-volume customer enquiries in professional manner. Sometimes up to 100 calls per day.

New Partner Adviser

Just Eat
Borehamwood, Hertfordshire
10.2018 - 07.2019
  • Collated new restaurant information from various sources and uploaded, ready to launch restaurant onto Just Eat platform. Established multiple on-boards per day.

Sales Floor Assistant

Waitrose & Partners
Rickmansworth, Hertfordshire
09.2015 - 04.2016
  • Maintained stock levels and pulled grocery orders for delivery. Then trained as cashier and was promoted to supervisory level.

Public Relations Officer

MFI Furniture Centres
London
04.1997 - 10.1999
  • Reporting to Director of Corporate Affairs, executed whole host of corporate events. From Charity Balls and sporting events to store openings and release of financial information to City.
  • Also manged product launches and maintained relationships with relevant journalists in order to achieve maximum press coverage.
  • Communicated achieved product coverage to rest of business.

PR assistant

MFI Furniture Centres
London
02.1995 - 03.1997
  • Facilitated photoshoots for product promotion by dealing with suppliers, drivers and journalists.
  • Responded to all enquiries about business on corporate level.
  • Collated information for staff newsletters and communicated sports and social club information, product coverage details and company fundraising efforts to all stores and staff.

Computer Helpdesk Operator

MFI Furniture Centres
London
09.1992 - 01.1995
  • Gave telephone support to almost 200 stores.
  • Ascertained exact nature of problem and talked staff through solution or allocated engineer services where necessary.

Admin Assistant/Cashier

MFI Furniture Centres
Watford, Hertfordshire
11.1989 - 08.1992
  • Dealt with customer order enquiries.
  • Processed orders.
  • Cashed up daily takings.
  • Provided support to warehouse staff by producing delivery manifests and creating stock picking lists.

Waitress

Travel
Corfu, Greece
05.1989 - 10.1989
  • Worked for a summer in Corfu.
  • Enhanced guest satisfaction through attentive and prompt service.

Finance assistant

Marconi Underwater Systems
Watford, Hertfordshire
07.1988 - 04.1989
  • Responsible for invoicing various suppliers and keeping payment systems up to date.
  • Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.

Education

GCSEs -

Queens School
Watford, Hertfordshire

Skills

  • Excellent communication and presentation abilities
  • Articulate and well-spoken
  • Flexible
  • Highly dependable
  • Extremely personable
  • Fast learner

Timeline

Customer Care Team Leader

Medtronic
11.2024 - Current

Customer Care Representative

Medtronic
05.2021 - 11.2024

New Partner Adviser

Just Eat
10.2018 - 07.2019

Sales Floor Assistant

Waitrose & Partners
09.2015 - 04.2016

Public Relations Officer

MFI Furniture Centres
04.1997 - 10.1999

PR assistant

MFI Furniture Centres
02.1995 - 03.1997

Computer Helpdesk Operator

MFI Furniture Centres
09.1992 - 01.1995

Admin Assistant/Cashier

MFI Furniture Centres
11.1989 - 08.1992

Waitress

Travel
05.1989 - 10.1989

Finance assistant

Marconi Underwater Systems
07.1988 - 04.1989

GCSEs -

Queens School
Claire Peskin