Claire Palmer-Donoghue
Redcar,North Yorkshire
Summary
Deeply empathetic and intuitive individual with natural ability to connect and communicate with others, demonstrating strong interpersonal skills and deep sense of understanding. Skilled in active listening and fostering a supportive, non judgemental and nurturing environment. Ready to bring transformative impact and help individuals through a warm, caring person centred approach.
Overview
32
32
years of professional experience
1
1
Certification
Work history
Be Heard-Young Person Support Worker
Teesside Mind
Middlesbrough, North Yorkshire
03.2026 - Current
- Support mental health awareness initiatives to enhance wellbeing in children and young people.
- Provide emotional, practical, and creative assistance for improved mental health outcomes.
- Encourage creative play and art therapy to foster sustainable mental health improvements.
- Collaborate within multi-disciplinary teams to deliver comprehensive mental health services.
- Listen actively to concerns, creating a comforting and nurturing environment.
- Facilitate emotional support through discussions, art activities, and play therapy, resulting in enhanced wellbeing.
- Encourage social integration via the organisation of group activities.
- Attend regular team meetings to improve the quality of care provided.
Manager/ Owner
Access Training Services
Redcar, North Yorkshire
05.2003 - 09.2025
- Managed daily operations ensuring smooth workflow and efficient service delivery.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Engaged with national customer base to enhance client relationships.
- Invoiced clients
- Liased with awarding bodies.
Senior support worker
Redcar and Cleveland Social Services
Grangetown, North Yorkshire
01.2001 - 11.2002
- Supported individuals with diverse needs by creating and implementing personalised care plans.
- Facilitated communication between clients and their families to ensure cohesive support system.
- Mentored junior support workers in best practices for client engagement and care delivery. Liased with external resources.
Residential social worker
Redcar and Cleveland Social Services
Saltburn, North Yorkshire
02.1998 - 01.2001
- Conducted comprehensive assessments to identify clients' needs and develop tailored support plans.
- Facilitated group sessions to enhance clients' social skills and promote positive interactions.
- Collaborated with multidisciplinary teams to ensure holistic care for vulnerable individuals.
Senior support worker
Real Life Options
Stockton, Durham
01.1997 - 02.1998
- Supported individuals with complex needs and challenging behaviours by providing hands on care and creating and implementing personalised care plans.
- Facilitated communication between clients and their families to ensure cohesive support system.
- Mentored junior support workers in best practices for client engagement and care delivery.
Community support worker
Redcar and Cleveland Social Services
Redcar, North Yorkshire
11.1993 - 01.1997
- Facilitated compassionate care and assistance for individuals with diverse needs.
- Enabled access to community resources and services to improve well-being.
- Formulated personalised care plans in partnership with clients and families.
- Instructed clients on daily living skills to enhance independence and self-sufficiency.
- Facilitated collaboration among multidisciplinary teams to deliver comprehensive client support.
- Championed client rights and needs across community and healthcare environments.
- Assessed client progress and modified care strategies to meet evolving needs.
- Recorded and preserved precise records of client interactions and care plans.
- Partnered with local organisations to provide diverse opportunities for client engagement.
Education
Bachelor of Arts - Counselling and Psychotherapy
Teesside University
Middlesbrough09-2025
GCSEs - Mental Health First Aid Level 2
Redcar and Cleveland College
Redcar07-2025
Certificate of Higher Education - Counselling Level 3 Diploma
Redcar and Cleveland College
Redcar06-2025
A-Levels - Equality and Diversity Level 2
Redcar and Cleveland College
Redcar04-2025
GCSEs - Safeguarding, Prevent and British Values Level 2
Redcar and Cleveland College
Redcar02-2025
GCSEs - Suicide and Self Harm Awareness Level 2
Redcar and Cleveland College
Redcar11-2024
GCSEs - Counselling Skills Level 2
Redcar and Cleveland College
Redcar10-2024
Skills
- Ethical conduct
- Therapeutic communication
- Ethical understanding
- Non-Judgemental attitude
- Client-Centred approach
- BACP Counselling Ethics Compliance
- Empathetic
- Counselling background
- Attentive listening
- Client confidentiality
- Mental health First Aid support
- Self-awareness
- Mental health awareness
Accomplishments
Qualified Forest Bathing Instructor
Certification
Treeming Forest Bathing Instructor
Timeline
Be Heard-Young Person Support Worker
Teesside Mind
03.2026 - Current
Manager/ Owner
Access Training Services
05.2003 - 09.2025
Senior support worker
Redcar and Cleveland Social Services
01.2001 - 11.2002
Residential social worker
Redcar and Cleveland Social Services
02.1998 - 01.2001
Senior support worker
Real Life Options
01.1997 - 02.1998
Community support worker
Redcar and Cleveland Social Services
11.1993 - 01.1997
Bachelor of Arts - Counselling and Psychotherapy
Teesside University
GCSEs - Mental Health First Aid Level 2
Redcar and Cleveland College
Certificate of Higher Education - Counselling Level 3 Diploma
Redcar and Cleveland College
A-Levels - Equality and Diversity Level 2
Redcar and Cleveland College
GCSEs - Safeguarding, Prevent and British Values Level 2
Redcar and Cleveland College
GCSEs - Suicide and Self Harm Awareness Level 2
Redcar and Cleveland College
GCSEs - Counselling Skills Level 2
Redcar and Cleveland College