Claire Morecroft

• Advised clients on travel options and recommended suitable packages.
• Coordinated travel arrangements, including flights, accommodation and transfers.
• Resolved client queries by providing detailed information and support.
• Managed booking processes using travel management systems efficiently.
• Provided accurate quotes and processed payments for travel services.
• Maintained up-to-date knowledge of travel regulations and industry trends.
• Built strong relationships with clients to encourage repeat business.
• Organised and printed travel dates, schedule and airline information to present detailed itinerary to customers.
• Helped clients select perfect holiday based on needs, budget and specifications.
• Printed tickets, passes and brochures for customers and explained terms of each.
• Promoted use of travel insurance to protect travellers during trips.
• Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
• Employed clever upselling techniques to increase holiday price by communicating holiday extras, deals and packages to customers.

In my role as a retail apprentice, I have received on-the-job training, which has helped me develop my skills and expertise in product knowledge, customer service, sales, business, and IT.

Key responsibilities:

• Sourcing and providing accurate and relevant travel information that will ensure customers have a positive travel experience.
• Carrying out transactions, using a range of reservation and booking systems.
• Responding positively and imaginatively to customers' requirements, demonstrating an enthusiasm to inspire and delight them.
• Maximising individual and branch sales.
• Assisting with the day-to-day operation of the branch.
• Developing product knowledge of destination and tour operator services.
• Processing customers' documentation to a high standard.
• Managing incoming and outgoing post.
• Ensuring exceptional customer service is provided at all times.
• Effectively peform adminstrative duties.
• Developing skills necessary to meet sales targets.