Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Intern

Claire Meredith

Leeds,West Berkshire

Summary

Dedicated care coordinator with extensive experience in social work and healthcare management. Highly skilled in coordinating care for individuals with complex medical needs, focusing on patient safety and satisfaction.


Hardworking individual committed to patient care and natural talent for communication. Eager to learn and grow while positively impacting patient outcomes and satisfaction. Demonstrates natural gift for prioritising needs and optimising schedules.


Compassionate healthcare professional with years of experience working in fast-paced medical facilities. Strong problem-solving skills and talent for prioritising tasks with focus on delivering high-quality patient care.


Committed care coordinator with passion for helping others and improving healthcare system experiences. Familiar with electronic health records and scheduling software. Dedicated to patient advocacy with talent for collaboration with interdisciplinary teams.

Overview

23
23
years of professional experience

Work history

Care coordinator

Epoch Homecare (EHC) Ltd
Leeds, West Yorkshire
10.2015 - Current
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
  • Observed and respected patient dignity, privacy and independence to encourage communication
  • Conducted new business assessments, producing individual support plans and risk assessments to determine scope of service.
  • Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
  • Adhered to health and safety requirements in all aspects of care.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Managed and monitored branch rostering requirements.
  • Responded efficiently to day-to-day changes in care and support packages.
  • Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
  • Raised awareness of service by liaising and maintaining partnerships with local community organisations.
  • Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Currently manage 60 clients (750 hours of care per week) and 22 care staff


  • Built positive, productive client relationships for enhanced social support.

Home care assistant

Dovetail Care Ltd
Leeds, West Yorkshire
01.2009 - 05.2015
  • Conducted care needs assessments, using findings to tailor high quality care plans toward individual client needs.
  • Promoted comfort, dignity and respect by providing outstanding care assistance in toileting, bathing and personal hygiene.
  • Encouraged participation in social activities, promoting positive socialisation and community inclusion.
  • Provided high-quality care, helping [Number] disabled individuals to maintain independent lifestyles in their own home.
  • Monitored individuals' physical and emotional wellbeing, promptly reporting changes to doctors and family members.
  • Prepared and served daily meals whilst consistently meeting nutritional care plan objectives.
  • Upheld safety and hygiene standards to reduce incidents and accidents.
  • Maintained patient logs, keeping accurate records to measure progress against services received.
  • Performed household tasks such as cleaning, vacuuming and cooking.
  • Administered client medication with faultless accuracy.
  • Assisted in daily personal care routines for improved patient wellbeing.

Publican

Enterprise Holdings
Leeds, West Yorkshire
04.2007 - 01.2009
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Monitored bar expenses and operations to minimise costs.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Planned staffing levels based on evolving service demands.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
  • Oversaw line cleaning and cellar management.
  • Organised special events and functions and corporate lunches.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.

Bookmaker

Coral
Leeds, West Yorkshire
10.2006 - 04.2007
  • Entered and verified game-related data on computer system.
  • Generated and issued list of approximate odds to guarantee house profitability.
  • Stayed up-to-date on policies and rules to maintain consistency.
  • Complied with regulatory standards and requirements.
  • Communicated betting information and outlined related procedures.
  • Enforced gambling rules to guarantee fair play.
  • Adhered to ethical code of conduct for gambling.
  • Calculated risk to decide odds and hedge or refuse bets.
  • Handled complaints and reported incidents to management.
  • Served customers with excellent customer service skills to facilitate positive experiences.

Customer service representative

British Gas
Leeds, West Yorkshire
03.2001 - 12.2004
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Education

GCSEs -

Horsforth School
Leeds

NVQ Level 2 - Health & Social Care

NVQ
04.2015 - 04.2015

NVQ Level 5 - Health & Social Care

Care Training Services
Leeds

Skills

  • Care planning and rostering
  • Health promotion and maintenance
  • CQC compliance
  • Care Act 2014 knowledge
  • Individual care and support plans
  • Case management
  • Discharge planning
  • Time management
  • Solution-focused techniques
  • Patient care database

Affiliations

  • Socialising and spending time with my family.

References

References available upon request.

Timeline

Care coordinator

Epoch Homecare (EHC) Ltd
10.2015 - Current

NVQ Level 2 - Health & Social Care

NVQ
04.2015 - 04.2015

Home care assistant

Dovetail Care Ltd
01.2009 - 05.2015

Publican

Enterprise Holdings
04.2007 - 01.2009

Bookmaker

Coral
10.2006 - 04.2007

Customer service representative

British Gas
03.2001 - 12.2004

GCSEs -

Horsforth School

NVQ Level 5 - Health & Social Care

Care Training Services

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