Claire McGowan
Redcar,Redcar and Cleveland
Summary
- Enthusiastic in learning new skills and knowledge
- Highly resilient in challenging and difficult situations.
- Hardworking, dependable and trustworthy.
- Passionate about helping others and making a positive difference to their situation.
Overview
37
37
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Peer Mentor for Adults with Complex Needs
The Green Project Dormanstown
Redcar, Cleveland
06.2022 - 05.2023
- Facilitated independence, developing strong, lasting relationships to support mentees during and after intervention.
- Practiced confidentiality to adhere to privacy regulations and guidelines.
Warehouse Picker
Tesco
Middlesbrough, Cleveland
05.2010 - 01.2011
- Processed orders using handheld scanners with speed and precision.
- Safely moved and stored stock to protect company assets.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Complied with health and safety by responsibly using equipment.
Wall and Floor Tiler
Self Employed
Redcar, Cleveland
04.2008 - 05.2010
- Secured client satisfaction by understanding project briefs, meeting deadlines and delivering professional service.
- Prepared surfaces for plaster works.
- Determined optimal tile positioning to create effective splashbacks for kitchens.
- Demonstrated high-quality tiling skills to produce excellent results.
- Liaised with clients using fantastic customer service skills, going extra mile to provide satisfactory service.
- Organised necessary tools, materials and equipment needed to carry out tiling.
- Attended to jobs on-time to complete tasks to schedule.
Packer
KP
Billingham, Cleveland
04.1994 - 06.1996
- Wrapped and moved pallets and stock, adhering to safety regulations for continued best practice.
- Loaded and unloaded products accurately in fast-paced environment.
Live in Nanny
Private Household
Patras, Greece
05.1993 - 10.1994
- Assisted children aged 2 to 11 withh homework after school.
- Travelled on local trips with family, packing and unpacking items for 4 children.
- Established and maintained positive morning routine for 4 children.
- Helped with light household tasks such as cleaning and washing.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
Armed Forces Soldier
HMF
Aldershot, Hampshire
01.1991 - 03.1993
- Directed logistical training procedures in line with military regulations.
- Responded to emergencies with speed, coherence and knowledgeable assistance.
- Managed security of local areas and performed route clearance for visiting high-ranking officials.
- Led basic reconnaissance operations and reported enemy movements to commanding officers within timeframe.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Documented and processed classified materials for units, maintaining complete confidentiality.
Receptionist
BBC Studios
Shepherds Bush, Hammersmith and Fulham
03.1989 - 02.1991
- Delivered front of house duties with warm and professional manner.
- Answered telephone calls throughout the day, compiling detailed notes and promptly forwarding as required.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered and helped resolve enquiries from clients, vendors and general public.
Youth Training Scheme
Ken's Pet Store
Guisborough, Redcar and Cleveland
06.1986 - 06.1988
- Supported all aspects of shop activities including animal care, payment processing and customer service.
- Cleaned animal areas, tanks and cages in line with agreed cleaning rota.
- Ensured shelves were consistently stocked with appropriate products and visual merchandising strategies were executed to maximum effect.
Education
CSEs - Secondary
Sacred Heart Catholic Secondary
Redcar 09.1981 - 06.1986
A-Levels - Access to Humanities
Redcar and Cleveland College
Redcar 09.2011 - 06.2012
Child and Youth Studies
Teesside University
Middlesbrough 09.2012 - 06.2013
Social Work
Teesside University
Middlesbrough 09.2013 - 06.2015
Skills
- Safe food handling
- Sanitising protocols
- Food preservation and storage methods
- High efficiency
- Team contribution
- Strong work ethic
- Understanding Equality, Diversity and Inclusion
Languages
English
Intermediate
BSL
Beginner
Training
- Territorial Army Signal Regiment - transferrable skills in communication, teamwork, flexibility, problem solving, organisation and adaptability in the face of adversity.
Certification
- Health Care Assistant
Timeline
Peer Mentor for Adults with Complex Needs
The Green Project Dormanstown
06.2022 - 05.2023
Social Work
Teesside University
09.2013 - 06.2015
Child and Youth Studies
Teesside University
09.2012 - 06.2013
A-Levels - Access to Humanities
Redcar and Cleveland College
09.2011 - 06.2012
Warehouse Picker
Tesco
05.2010 - 01.2011
Wall and Floor Tiler
Self Employed
04.2008 - 05.2010
Packer
KP
04.1994 - 06.1996
Live in Nanny
Private Household
05.1993 - 10.1994
Armed Forces Soldier
HMF
01.1991 - 03.1993
Receptionist
BBC Studios
03.1989 - 02.1991
Youth Training Scheme
Ken's Pet Store
06.1986 - 06.1988
CSEs - Secondary
Sacred Heart Catholic Secondary
09.1981 - 06.1986
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