Claire McCann
Ipswich
Overview
6
6
years of professional experience
Work history
Shop Assistant
Waitrose
Ipswich, Suffolk
2020.03 - Current
- Upheld all company policies and training.
- Assisted customers in finding desired items to enhance their shopping experience.
- Built rapport with frequent shoppers to foster loyal customer base.
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- Greeted every customer warmly, promoting friendly atmosphere.
- Handled cash register efficiently, ensuring accurate transactions.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Guided customers to locate products or alternative items.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Worked energetically to maintain efficient operations during peak trading hours.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Delivered personalised customer service with a smile to promote return custom.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Requested and checked customer IDs at checkout for age-restricted products.
Cafe barista
Waitrose
Ipswich, Suffolk
2020.05 - 2026.04
- Collaborated with team members during busy periods to maintain smooth service flow.
- Built rapport with suppliers leading to timely delivery of stock supplies.
- Delivered exceptional customer service to ensure repeat business.
- Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
- Handled cash transactions accurately whilst ensuring speedy service during peak hours.
- Responded promptly to customer complaints or issues, thus preserving positive atmosphere in the cafe.
- Brewed specialty coffees according to customer preferences enhancing personalisation element.
- Managed opening and closing procedures efficiently ensuring readiness for each trading day.
- Developed seasonal drink recipes that became popular among customers.
- Prepared fresh food items for sale, contributing to increase in revenue from food sales.
- Implemented health and safety regulations throughout daily operations ensuring compliance at all times.
- Assisted with inventory management, reducing waste and controlling costs effectively.
- Ensured equipment was properly maintained resulting in fewer breakdowns.
- Followed company policies and procedures diligently reinforcing overall brand reputation.
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
- Trained new staff members, improving overall efficiency of cafe operations.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Employed product knowledge to recommend beverages based on customer preferences.
- Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
- Exhibited outstanding knowledge of coffee extraction and dialling in to produce coffee drinks to exceptionally high standard.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Routinely replenished coffee bean supply and stocked coffee brewing equipment.
- Coordinated preparation of food orders to facilitate highly organised and timely service by waiting staff.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Operated electric appliances to cut, blend and mix foodstuffs.
- Inspected completed orders, verifying against ticket and quality standards.
- Conversed with customers about food and beverage desires, suggesting items best matching preferences.
- Prepared basic food items and ingredients for more complex dishes.
- Ordered, received and correctly stored fast food ingredients.
- Washed and chopped raw ingredients to use in cold or cooked food items.
- Reheated pre-prepared food following standard instructions.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Completed repetitive food preparation tasks in line with restaurant standards.
- Input customer orders into ticketing system and noted special restrictions or choices.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Totalled bills and accepted cash, card and mobile payments.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Built and nurtured customer loyalty by remembering personal preferences.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Created speciality drinks according to exact customer requests and preferences.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Timeline
Cafe barista
Waitrose
2020.05 - 2026.04
Shop Assistant
Waitrose
2020.03 - Current