Claire McAllister

• Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
• Processed transactions efficiently at the till, including sales, refunds, and exchanges.
• Organised merchandise displays to maximise visual appeal and promote sales.
• Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.
• Kept shelves neat, clean and organised through visual merchandising.
• Rotated stock on shelves, reducing stock waste and minimising store losses.
• Performed closing duties such as securing shop premises and cashing-up tills.

• Returned to Loganair after Virgin Atlantic, ensuring passenger safety, security, and compliance with aviation regulations while delivering excellent customer service and enhancing passenger comfort.

• Delivered exceptional customer service, leading to consistent positive feedback from passengers.

• Ensured passengers received attentive care and support throughout the journey.

• Managed difficult situations and handled them by being polite, informative and taking remedial action where necessary.

• Explained emergency protocols and safety instructions.

• Managed difficult situations and handled them by being polite, informative and taking

remedial action where necessary.

• Fostered positive relationships with crew members and initiated collaborative efforts to enhance team dynamics.

• Ensured smooth operation of meal, snack, and beverage services during flights.

• Performed routine pre-departure announcements and procedures.

• Assisted clients with special needs and disabilities.

• Handled cash transactions while providing Duty Free service onboard.

• Completed 6-week training course with top marks, including Service training, Safety and

emergency procedures and Aviation medicine.

• Explained emergency protocols and safety instructions.

• Completed 6-week training course with top marks, including Service training, Safety and emergency procedures and Aviation medicine.

• Delivered exceptional customer service, leading to positive feedback from passengers.

• Ensured passengers received attentive care throughout the journey.

• Managed difficult situations and handled them by being polite, informative and taking

remedial action where necessary.

• Smooth operation of meal, snack and beverage services.

• Performed routine pre-departure announcements and procedures.

• Managed difficult situations and handled them by being polite, informative and taking remedial action where necessary.

• Adhered to all policies, procedures, rules and regulations set out by the company.

• Fostered positive rapport with fellow crew members and demonstrated initiative in collaborative tasks.

• Completed 6-week training course with top marks, including Service training, Safety and

emergency procedures and Aviation medicine.

• Managed diverse customer queries to ensure prompt and professional resolution.

• Built and nurtured customer relationships, providing reliable support throughout service interactions.

• Trained new team members on daily tasks and customer processes to enhance team effectiveness.

• Completed clerical work while handling customer duties effectively.

• Followed standards and regulations across individual tasks and team working.

• Reconciled cash balances and investigated outstanding entries promptly.

• Served as branch systems administrator and supported day-to-day systems access.

• Acted as branch emergency contact to reflect trusted escalation responsibilities.

Received a weekend break in Gleneagles to attend Awarding Excellence in Customer Service in Scotland.