Claire Maycock

I carry out person centered holistic assessments, this means that the person with Dementia and their families are included in any decisions that are made. The assessment identifies the help that is needed, I would then create a support plan that the person living with Dementia is happy with. This also captures what they would like to happen in the future when they aren't able to make decisions. I support the family in advising them what they need to do and this could be something like getting Lasting Power of Attorney whilst the person living with Dementia can make decisions and understand what is needed to safeguard their future. I have an extensive knowledge of services around Kent, it could be for the person direct or the families. I will then do those referrals using the agencies to help and this could be someone like Imago who can help with the benefit maximization, the cinnamon trust for dog walking and generally things that could help take the pressure off of all of them. I have worked closely with Social Services, the Admiral Nurses and Britton House (the memory clinic) to get desired outcome. I have a good knowledge of Safeguarding, I have worked and reported events to Medway Social Services and the Dementia Crisis Team. I do 2 assessments per week but not worried if more is needed, we have the capacity to do more and each assessment with outcomes can take a day to action afterwards. I am a confident person and can make quick decisions that will alleviate any crisis.

I worked with a small area that has a lot of poverty. My main role was to prevent low level crime by being visible around vulnerable areas within my area.

I reported to local authorities any faults with roadside furniture, making sure that any dangerous situations are reported and recorded. stayed at a 'scene' until help arrives if needed. This can include things like 'fly tipping'.

I had a small 'client' base that I regularly support, ed they were either elderly, have substance misuse or are neglecting themselves. I do had school aged children on my radar and this is mainly truanting from school and other education bases.

I maintain a calm, professional approach to appropriately handle difficult situations, for example when local horses got out of their field and 1 was hit by a vehicle resulting in injury. I helped the police in controlling traffic and rounding the other horses up and back into a field.

I have carried out patrols of allocated routes, providing authoritative presence and reassurance to the public. Being visible in the community has proven to be useful and has cut low level anti social behaviour down.

Escalated complex issues to other agencies for a swift resolution.

No 1 day was the same in this role but I have set up 'warden surgeries', supporting social groups for the elderly. Helping people with the cost of living crisis that they find themselves in.

I worked with the vulnerable groups of patients, so far I have worked with children needing the Nasal Flu Vaccination. Working and liaising with nurses to make sure enough vaccination in stock. Recording all data in a timely manner using EMIS. I have done work with people that need to have bowel screening, currently working with Carers within the practice and making sure they have support in areas of need.

I have taught myself much of the IT systems, using the correct coding so that the GP practice receives the right amount of funding from the government.

The role I am currently doing is new Nationally and it is slowly taking shape.

I will be working with the local nursing homes within the PCN that the practice covers, doing care plans and supporting their families (Carers). Promoting independence of Carers within the practice, making referrals for Care Needs Assessments or referring to Carers Support within the geographic area,

I attend MDT meetings, this is where multi agencies work together to resolve patients and Carers that are struggling with many aspects of their lives and health,

I re-wrote the policies around collating data in regards to 'deaths', this involved making sure that they were recorded with either the Coroner or Medical Examiner in a timely manner. This had changed during Covid and the surgery were struggling with the administration around this.

I was responsible in making sure that the MCCD was correct and that included the summary into the cause of death on behalf of the GP's. Making sure that the coding was correct and for the family to be informed every step of the way. Dealing with the registrars and completing forms for permission to cremate, also making sure that any medical equipment in bodies was notified for removal,

2015 to 2021 - I created and run this project, I started in 2015 once the CCG and KCC had asked us to go into the hospital and support the Discharge Teams. We didn't know how this project was going to run so when I went in I really hit the ground running. I worked alongside the Care Navigators and travelled around the wards to see how I could support Carers. I was there to be a voice for the Carers and help with safe discharges,

Once the statutory services were put in then I was able to offer a range of services using our brokerage. I was able to offer nights for a period of time, domestic services and other tailored services to the Carers needs. This was for up to 2 weeks post discharge. I made referrals to condition specific organisations or other organisations that could help outside the hospital so that this would add resilience and prevent re-admission to hospitals. I started this at the William Harvey Hospital.

I attended daily meetings with the Discharge Team to discuss patients with needs, referrals were received from them to me if families or Carers were struggling.

All administration was completed in a timely and correct manner. I carried out many Carers Assessments prior and after the hospital projects were off the ground and running.

I have helped evolve the service, with all the changes that there have been over a period of time within the NHS and Health England, pre and post the Covid Pandemic.

2013 - 2015 - I was an Adult Carers Support Worker, I specialized in ASD's. I was carrying out Carers Assessments throughout the week, going to Carers houses or meeting them somewhere they felt comfortable. This also covered CA's for Carers looking after someone with Mental Health. I run support groups and held one of these weekly at a specific location, meeting and supporting Carers needs. At the support groups I arrange for 'speakers' and other entertainment.

I was a 'Trusted Assessor' but this was for going out and measuring for disability aids such as stair rails, steps, hand rails and bathroom or kitchen equipment. I then returned and filled out the KCC online assessment and the engineers then went out and fitted these to my specification.

I was trained in the 'Carers Star', this recorded the feelings and needs of Carers over a period of time. This then run in line with the CA's.

Applying for funding or grants for Carers, this included COOP's, DP's and other organisational grants on offer.

I was in the communication room, answering calls on the 999 lines or public lines.

Taking information down in a quick and timely manner allowing patrols to make their way to scene. We used the 'What, Why, When, Who, techniques and this enabled us to get as much correct information onto our set IT systems. When on the 999 calls we had to fill in and send the CAD within 3 minutes to the radio resource.

I covered the Operational Support Desk, this area was about taking calls and redirecting the calls to the appropriate organisations or department. Many of these were non core calls.

Prior to leaving, a colleague and I put a business plan to the Chief of Police and we created the Customer Services department. This was communicating with difficult people or circumstances. Taking complaints and compliments. We also worked with the IPCC when large incidents occurred.

Communication was critical in gaining the right information, calming distressed people down. Helping those who were scared or contemplating suicide. I really enjoyed this role.