Claire Matthews
Events Management
Manchester,Cheshire
Summary
Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support.
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.
Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs.
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
4
4
years of professional experience
Work history
Virtual assistant
Self Employed
UK
04.2020 - Current
- Executed website and social media updates by following instructions.
- Consistently demonstrated strong skills in invoicing, bookkeeping and credit control.
- Confidently navigated multiple IT software and systems including G-suite and Dropbox.
- Provided general administrative support by typing, filing and entering data.
- Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
- Planned social events for staff members.
- Conducted research for projects.
- Maintained internal systems through CRM and website maintenance.
- Managed calls daily with external customers and stakeholders.
- Managed diaries by scheduling appointments, arranging travel and managing papers for meetings.
- Assisted managers in compiling and organising materials for meetings.
- Provided printing, photocopying scanning support to colleagues.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Received, sorted and distributed incoming mail.
- Kept and maintained accurate filing system for preservation of office information.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Acted as main contact for staff and clients.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Established improved workflows to maximise communication and efficiency.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Organised travel and accommodations arrangements within assigned budgets.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Typed and proofread documents with zero errors.
- Assisted with financial tracking and budget enforcement by approving financial expenditures.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Managed physical and digital correspondence while keeping information private and secure.
Director - Be Eventful
Self Employed
Manchester
06.2021 - 09.2024
- Implemented company policies and legal guidelines.
- Formulated business plans to increase growth and minimise cost for company.
- Managed business operations, financial performance and investments of company.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Implemented process improvements, streamlining operations for increased productivity.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Evaluated market trends and competitor activities, informing strategic decision-making.
- Led negotiations with vendors and suppliers, securing favourable terms.
Director - PIG - Partners In Grime Recruit Ltd
Self Employed
Manchester
02.2021 - 02.2024
- Implemented company policies and legal guidelines.
- Designed business strategies to obtain short and long-term goals for company.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Managed business operations, financial performance and investments of company.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Formulated business plans to increase growth and minimise cost for company.
- Facilitated professional development programs, enhancing leadership capabilities within organisation.
- Implemented process improvements, streamlining operations for increased productivity.
- Developed financial strategies to maximise budget allocations and ROI.
- Established and monitored key performance indicators, gauging organisational success.
- Recruited and developed high-performing teams, with focus on talent retention.
Skills
- Correspondence management
- Complex diary management
- Remote onboarding and offboarding procedures
- CRM management
- Social media account management
- Xero
- Canva
- Dropbox
- Call handling
- MailChimp
- Cheque processing
- Coordinating programme activities
- Document retrieval
- Training and development
- Protecting information
- CRM systems familiarity
- Staff motivation
- Problem resolution
- Advanced MS Office Suite knowledge
- 80 wpm typing speed
- Microsoft Outlook
- Procedure improvement
- Attendance reporting
- Office management
- New business development
- Payroll administration
- Strong problem solver
- Human Resources Management (HRM)
- Market research techniques
- Sensitive material handling
- Schedule management
- Microsoft Office
- Event coordination
- External communications
- Data entry
- Sorting packages
- Diary management
- Travel administration
Languages
English
Native
Timeline
Director - Be Eventful
Self Employed
06.2021 - 09.2024
Director - PIG - Partners In Grime Recruit Ltd
Self Employed
02.2021 - 02.2024
Virtual assistant
Self Employed
04.2020 - Current
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