Claire Marriott
Nottingham
Summary
I am a highly skilled professional with advanced experience in department management, leading projects, and training and development. I am now looking to start a new career in a role with which I hold a strong interest and passion for and believe that I have a wealth of transferable skills and attributes that would make me an asset to this working environment and it’s team.
In my previous employment, I have demonstrated a meticulous attention to detail, and ensured the highest level of quality control. I feel that I possess extremely efficient organisational skills and excellent time management abilities. I have strong experience in liaising with a variety of customers with varying needs and requirements, as well as working well with my colleagues and peers.
Overview
25
25
years of professional experience
Work history
Formalities Manager
Potter Clarkson LLP
Nottingham, Nottinghamshire
2015.07 - 2026.03
- Managed a team of sixteen paralegals providing support to the fee earners, attorneys, partners and clients. The team were responsible for filing patent and design applications at patent offices both nationally as well as internationally. After filing the initial application, the team were then responsible for handling the progress of the application at its various stages, liaising closely with the attorneys on technical legal aspects, and updating the client at all stages.
- Delivered extremely high-quality service to both attorneys and clients alike, as well as working alongside other departments where resource was required.
- Implemented more streamlined internal processes in order to help reduce costs and provide a better service to our clients.
- Instrumental in creating new internal template documents in order to assist the whole department.
- Facilitated staff training, resulting in better customer service and ensuring high quality of all work leaving the department.
- Responsible for the highest level quality of work leaving the department, requiring extremely high attention to detail involved in cross checking all work produced by the paralegals.
- Organised workflows for all paralegals to ensure priority work was handled by strict deadlines. Monitored a daily list of prompt reminders for both paralegals and fee earners and oversaw billing for the department helping towards quarterly turnover reports.
Renewals and Commissions Manager
RSM Tenon (previously P.A.S. Financial Advisors)
Nottingham, Nottinghamshire
2009.07 - 2015.06
- Managed the allocation of renewal and commissions due to all financial advisors within the company.
- Instrumental during the acquisition process from P.A.S. to RSM Tenon, providing data where needed and presenting the roles and functions of the department to members
- Coordinated staff training and annual/mid-year reviews, cross-departmental collaboration and improved workflows.
- Delegated tasks efficiently to maximise productivity.
- Boosted department efficiency by streamlining operational processes.
- Cultivated strong relationships with clients to secure repeat business.
- Supervised and undertook project timelines for timely completion.
Waitress
Bar des Amis
Nottingham, Nottinghamshire
2001.06 - 2009.06
- Provided friendly, courteous service, maximising positive customer satisfaction ratings through their experience.
- Maintained an excellent level of customer service in a busy and demanding restaurant environment.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Ordered and stocked beverage and food supplies to maintain availability of popular dishes and beverages for our customers.
- Enhanced guest satisfaction through attentive and prompt service, with a special attention to the smaller details which the customers appreciated.
Retail Assistant
Next
Leeds
2003.07 - 2004.07
- Delivered excellent customer service by answering queries and providing product information.
- Maintained clean shop floor, promoting a welcoming environment.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Handled transactions, maintaining accurate till records.
Education
GCSEs - GSCE’s
Rushcliffe Comprehensive School
Nottingham 09/1995 - 07/2000
Certificate of Higher Education - LPC (Legal Practice Certificate)
Nottingham Law School
Nottingham 09/2006 - 09/2007
Bachelor of Arts - Law
Leeds Metropolitan University
Leeds 09/2002 - 09/2005
A-Levels - English, Art, Media
Rushcliffe Comprehensive School (Sixth Form)
Nottingham 09/2000 - 07/2022
Skills
- Meticulous attention to detail
- Extremely efficient organisational skills
- Outstanding customer service
- Excellent time management
- Advanced experience in department management, leading departmental projects and training and development
- Always ensures highest level of quality control
- Vast knowledge and experience using Microsoft Office Suite
- Data analysis
Affiliations
- Reading, drawing, cooking in and eating out, walking my 2 dogs, being outdoors as well as enjoying pampering nights in.
Timeline
Formalities Manager
Potter Clarkson LLP
2015.07 - 2026.03
Renewals and Commissions Manager
RSM Tenon (previously P.A.S. Financial Advisors)
2009.07 - 2015.06
Retail Assistant
Next
2003.07 - 2004.07
Waitress
Bar des Amis
2001.06 - 2009.06
A-Levels - English, Art, Media
Rushcliffe Comprehensive School (Sixth Form)
09/2000 - 07/2022
Bachelor of Arts - Law
Leeds Metropolitan University
09/2002 - 09/2005
GCSEs - GSCE’s
Rushcliffe Comprehensive School
09/1995 - 07/2000
Certificate of Higher Education - LPC (Legal Practice Certificate)
Nottingham Law School
09/2006 - 09/2007