CLAIRE MANDIMIKA
Ashford
Summary
Senior Business Analyst with broad experience across HR, finance, insurance and digital transformation programmes. Covers discovery, requirements, process analysis, data migration, testing and hypercare, with strong focus on Workday, SAP, Oracle and Salesforce. Bridges business and technical teams to produce user stories, acceptance criteria and clear delivery documentation.
Overview
13
13
years of professional experience
Work History
Workday
Cabinet Office
03.2026 - 09.2026
- Applied the full Software Development Life Cycle (SDLC), from discovery and requirements elicitation through solution design, configuration validation, SIT/UAT, deployment and hypercare.
- Supported legacy-to-cloud transformation and migration, translating legacy HR and Finance processes and data requirements into the target Workday/Neo service model.
- Worked with distributed and offshore delivery teams, functional consultants and technical specialists to clarify requirements, resolve ambiguity and support sprint delivery.
- Leading workshops to identify and document key business processes for future service team
- Reviewed HR and Finance policies to ensure compliance with documented standards
- Documented finance and HR training needs for change management
- Supported end-to-end HR transformation across Workday Core HCM, Recruiting, Onboarding, Absence Management, Time Tracking, Payroll, Compensation, Benefits, Talent & Performance, Learning and Reporting.
- Led AS-IS and TO-BE process analysis, identifying process gaps, pain points, control requirements and opportunities for standardisation and automation including integration with Microsoft fabric BI
- Facilitated requirements workshops with HR, Payroll, Finance (AP, Credit control, monthend etc), Recruitment, Reward, IT and business stakeholders, translating business needs into functional requirements, user stories and acceptance criteria.
- Documented end-to-end employee lifecycle processes including Hire, Onboard, Job Change, Promotion, Transfer, Compensation Change, Absence, Return from Leave and Termination.
- Defined requirements for organisational structures, supervisory organisations, positions, job profiles, worker data and employee lifecycle transactions within Workday Core HCM.
- Supported Workday Payroll requirements covering payroll inputs, deductions, allowances, pay cycles, employee changes, validation, reconciliation and downstream finance interfaces.
- Gathered requirements for Absence and Time Tracking, including leave types, eligibility, accruals, working patterns, overtime, timesheets and approval workflows.
- Supported Recruiting and Onboarding processes from requisition creation and candidate management through offer, pre-employment checks and worker creation.
- Defined requirements for Compensation and Benefits, including salary changes, allowances, bonus processes, eligibility rules and benefit enrolment.
- Worked with Workday functional consultants to translate business requirements into Workday business processes, approval workflows, notifications, security roles and configuration requirements.
- Supported HR data migration, including data mapping, cleansing, transformation, validation and reconciliation of worker and organisational data from legacy systems into Workday.
- Defined integration requirements between Workday and payroll, finance, identity/access management and third-party HR systems.
- Produced BRDs, functional requirements, user stories, acceptance criteria, process maps, data mapping documents, RAID logs, traceability matrices and UAT documentation.
- Supported SIT/UAT, including test scenario development, defect triage, requirements traceability, business validation and readiness for deployment.
- Developed reporting requirements for headcount, absence, turnover, recruitment, payroll and workforce analytics, supporting management information and regulatory reporting.
- Worked across the full implementation lifecycle from discovery and requirements through design, configuration validation, testing, data migration, deployment and hypercare.
- Documented test scripts for ServiceNow demand management
- Defined and validated data requirements to support accurate system configuration, reporting, and process execution
- Worked closely with stakeholders to ensure process documentation met operational, compliance, and reporting needs
- Reviewing future service needs against HR and Finance processes
- Reviewing AS IS and TO BE processes for HR AND Finance
- Supported ES Delivery Lead in obtaining Cabinet Office sign-off for Design Review Forms related to Business Relationship Manager and Demand Management capabilities.
- Translating the department's legacy processes (as-is) to ensure the Neo capabilities (to-be) are stable, secure and user facing and ensuring the associated-to-be Process Model, Requirements Traceability Matrix (RTM), and Service Level Agreements (SLAs) are validated, understood and in line with best practice prior to Design closure
- Supported the ES Delivery Lead to produce Business Change Analysis reports for all Enabling Services capabilities, utilising a 'business change lens' to translate the Neo technical environment into operational departmental realities.
Workday
Cabinet Office
03.2026 - 09.2026
- Applied the full Software Development Life Cycle (SDLC), from discovery and requirements elicitation through solution design, configuration validation, SIT/UAT, deployment and hypercare.
- Supported legacy-to-cloud transformation and migration, translating legacy HR and Finance processes and data requirements into the target Workday/Neo service model.
- Worked with distributed and offshore delivery teams, functional consultants and technical specialists to clarify requirements, resolve ambiguity and support sprint delivery.
- Leading workshops to identify and document key business processes for future service team
- Evaluated HR and Finance policies for alignment with documented processes, identifying discrepancies and ensuring compliance.
- Documented finance and HR training needs for change management
- Supported end-to-end HR transformation across Workday Core HCM, Recruiting, Onboarding, Absence Management, Time Tracking, Payroll, Compensation, Benefits, Talent & Performance, Learning and Reporting.
- Led AS-IS and TO-BE process analysis, identifying process gaps, pain points, control requirements and opportunities for standardisation and automation including integration with Microsoft fabric BI
- Facilitated requirements workshops with HR, Payroll, Finance, Recruitment, Reward, IT and business stakeholders to translate business needs into clear functional requirements, user stories, and acceptance criteria.
- Documented end-to-end employee lifecycle processes including Hire, Onboard, Job Change, Promotion, Transfer, Compensation Change, Absence, Return from Leave and Termination.
- Defined requirements for organisational structures, supervisory organisations, positions, job profiles, worker data and employee lifecycle transactions within Workday Core HCM.
- Supported Workday Payroll requirements covering payroll inputs, deductions, allowances, pay cycles, employee changes, validation, reconciliation and downstream finance interfaces.
- Gathered requirements for Absence and Time Tracking, including leave types, eligibility, accruals, working patterns, overtime, timesheets and approval workflows.
- Supported Recruiting and Onboarding processes from requisition creation and candidate management through offer, pre-employment checks and worker creation.
- Defined requirements for Compensation and Benefits, including salary changes, allowances, bonus processes, eligibility rules and benefit enrolment.
- Worked with Workday functional consultants to translate business requirements into Workday business processes, approval workflows, notifications, security roles and configuration requirements.
- Supported HR data migration through data mapping, cleansing, transformation, validation, and reconciliation of worker and organisational data from legacy systems into Workday, ensuring data integrity and accuracy.
- Defined integration requirements between Workday and payroll, finance, identity/access management and third-party HR systems.
- Produced BRDs, functional requirements, user stories, acceptance criteria, process maps, data mapping documents, RAID logs, traceability matrices and UAT documentation.
- Supported SIT/UAT, including test scenario development, defect triage, requirements traceability, business validation and readiness for deployment.
- Developed reporting requirements for headcount, absence, turnover, recruitment, payroll and workforce analytics, supporting management information and regulatory reporting.
- Worked across the full implementation lifecycle from discovery and requirements through design, configuration validation, testing, data migration, deployment and hypercare.
- Documented test scripts for ServiceNow demand management
- Defined and validated data requirements to support accurate system configuration, reporting, and process execution
- Worked closely with stakeholders to ensure process documentation met operational, compliance, and reporting needs
- Reviewing future service needs against HR and Finance processes
- Reviewing AS IS and TO BE processes for HR AND Finance
- Assured the ES Delivery Lead of compliance with Cabinet Office signed-off Design Review Forms for Business Relationship Manager and Demand Management.
- Translating the department's legacy processes (as-is) to ensure the Neo capabilities (to-be) are stable, secure and user facing and ensuring the associated to-be Process Model, Requirements Traceability Matrix (RTM), and Service Level Agreements (SLAs) are validated, understood and in line with best practice prior to Design closure
- Supported the ES Delivery Lead to produce Business Change Analysis reports for all Enabling Services capabilities, utilising a 'business change lens' to translate the Neo technical environment into operational departmental realities.
Business analyst
Southwark Council
10.2024 - 12.2025
- Worked across the SDLC for ERP discovery and transformation, supporting requirements, solution evaluation, testing strategy, defect management and readiness for implementation.
- Collaborated with distributed/offshore technical and vendor teams across requirements, testing and defect resolution.
- Leading workshops to document key business processes for the ERP discovery phase
- Documented key business processes for the vendor selection process, ensuring clear requirements and evaluation criteria for finance and HR systems. (SAP, D365, Workday)
- Documented finance and HR 'as-is' and 'to-be' processes across multiple business areas
- Mapped end-to-end HR processes from hire to retire, including onboarding, employee lifecycle management, offboarding and reporting
- Captured and documented payroll processes, ensuring alignment with statutory requirements and internal controls
- Produced detailed documentation for finance functions including procurement, general ledger (GL), chart of accounts, accounts payable (AP), accounts receivable (AR), reporting, treasury and bank reconciliations, Lead to Cash and ADP Payroll
- Defined and validated data requirements to support accurate system configuration, reporting, and process execution
- Worked closely with stakeholders to ensure process documentation met operational, compliance, and reporting needs
- Defined test approach, scope, entry/exit criteria, and test plans in collaboration with project managers and stakeholders
- Managed test phases including System Testing, SIT, UAT and Regression Testing
- Developed detailed test scripts, scenarios and acceptance criteria based on business processes and functional specifications
- Coordinated cross-functional testing activities between Business Analysts, Developers, and Business Users
- Owned defect management lifecycle using tools such as JIRA/ALM, ensuring timely resolution and retesting
- Produced daily and weekly test progress reports highlighting risks, issues and test coverage
- Acted as key point of contact between business stakeholders and technical teams during testing cycles
- Ensured compliance with testing standards, governance, and audit requirements
Business analyst
Southwark Council
10.2024 - 12.2025
- Worked across the SDLC for ERP discovery and transformation, supporting requirements, solution evaluation, testing strategy, defect management and readiness for implementation.
- Collaborated with distributed and offshore technical and vendor teams to ensure alignment on requirements, testing, and defect resolution.
- Leading workshops to document key business processes for the ERP discovery phase
- Documented key business processes for the vendor selection process, ensuring clear requirements and evaluation criteria for finance and HR systems. (SAP, D365, Workday)
- Documented finance and HR 'as-is' and 'to-be' processes across multiple business areas
- Mapped end-to-end HR processes from hire to retire, including onboarding, employee lifecycle management, offboarding and reporting
- Captured and documented payroll processes, ensuring alignment with statutory requirements and internal controls
- Produced detailed documentation for finance functions, enhancing clarity and ensuring comprehensive coverage of procurement, general ledger, chart of accounts, accounts payable, accounts receivable, reporting, treasury, bank reconciliations, Lead to Cash, and ADP payroll.
- Defined and validated data requirements to support accurate system configuration, reporting, and process execution
- Worked closely with stakeholders to ensure process documentation met operational, compliance, and reporting needs
- Defined test approach, scope, entry/exit criteria, and test plans in collaboration with project managers and stakeholders
- Managed test phases including System Testing, SIT, UAT and Regression Testing
- Developed detailed test scripts, scenarios and acceptance criteria based on business processes and functional specifications
- Coordinated cross-functional testing activities between Business Analysts, Developers, and Business Users
- Owned defect management lifecycle using tools such as JIRA/ALM, ensuring timely resolution and retesting
- Produced daily and weekly test progress reports highlighting risks, issues and test coverage
- Served as key point of contact between business stakeholders and technical teams during testing cycles, facilitating effective communication and issue resolution.
- Ensured compliance with testing standards, governance, and audit requirements
Business analyst
Travellers London Market
04.2024 - 10.2024
- Delivered a Salesforce pricing and quoting transformation workstream, documenting end-to-end quote, pricing, discount, approval and downstream integration requirements.
- Defined requirements for Microsoft Azure-hosted services and integrations supporting the target insurance and pricing/quoting architecture.
- Facilitated migration from legacy insurance, pricing and operational processes to modern cloud-based platforms, ensuring data mapping, integration, and business readiness.
- Defined and managed business and technical requirements for end-to-end claims workflows, including internal and external system integrations
- Designed and implemented improvements in the General Insurance Claims domain with stakeholders, ensuring alignment with business objectives and compliance needs.
- Supported the delivery of claims transformation initiatives as part of the UK Transformation Programme, with a focus on improving operational performance and customer outcomes
- Applied BPMN and other modelling techniques to document current and future state claims processes and identify optimisation opportunities
- Created and refined Epics and User Stories in Jira and Confluence to support Agile delivery within Guidewire-based projects
- Worked with business users, IT teams, and third-party vendors to ensure accurate interpretation and implementation of claims-related requirements
- Managed requirements traceability and change control throughout the project lifecycle, ensuring alignment with strategic goals
- Facilitated user acceptance testing and supported deployment of claims solutions, ensuring readiness and business adoption
- Applied the full SDLC across discovery, requirements, design, development support, SIT/UAT, deployment and post-implementation review.
- Coordinated with offshore/external development teams to translate business needs into developer-ready user stories, acceptance criteria, and integration requirements.
- Utilised both Agile and Waterfall methodologies to deliver a broad portfolio of work across claims and commercial insurance transformation
- Participated in retrospectives and lessons learned sessions to assess delivery outcomes and capture improvements for future Guidewire initiatives
- Built strong working relationships with claims leaders, IT stakeholders, and external partners to drive collaboration and influence decision-making
- Worked on an HR, finance and insurance projects- Mergers and Acquisitions
- Documented the HR (hire to retire) and finance (Procurement, AP, AR, GL) processes- D365
Business analyst
Travellers London Market
04.2024 - 10.2024
- Contributed to HR, finance and insurance projects focusing on mergers and acquisitions
- Delivered a Salesforce pricing and quoting transformation workstream, documenting end-to-end quote, pricing, discount, approval and downstream integration requirements.
- Defined requirements for Microsoft Azure-hosted services and integrations supporting the target insurance and pricing/quoting architecture.
- Facilitated migration from legacy insurance, pricing and operational processes to modern cloud-based platforms, ensuring data mapping, integration, and business readiness.
- Applied the full SDLC across discovery, requirements, design, development support, SIT/UAT, deployment and post-implementation review.
- Worked closely with offshore/external development teams, translating business needs into developer-ready user stories, acceptance criteria and integration requirements.
- Delivered business analysis requirements for the implementation and optimisation of Guidewire ClaimCenter, enhancing claims processing efficiency and automation
- Mapped HR (hire to retire) and finance (Procurement, AP, AR, GL) processes in D365, enhancing clarity and process understanding
- Defined and managed business and technical requirements for end-to-end claims workflows, including internal and external system integrations
- Collaborated with stakeholders to design and implement improvements in the General Insurance Claims domain, aligning with business objectives and compliance needs
- Supported the delivery of claims transformation initiatives as part of the UK Transformation Programme, with a focus on improving operational performance and customer outcomes
- Created and refined Epics and User Stories in Jira and Confluence to support Agile delivery within Guidewire-based projects
- Applied BPMN and other modelling techniques to document current and future state claims processes and identify optimisation opportunities
- Worked with business users, IT teams, and third-party vendors to ensure accurate interpretation and implementation of claims-related requirements
- Managed requirements traceability and change control throughout the project lifecycle, ensuring alignment with strategic goals
- Facilitated user acceptance testing and supported deployment of claims solutions, ensuring readiness and business adoption
- Participated in retrospectives and lessons learned sessions to assess delivery outcomes and capture improvements for future Guidewire initiatives
- Utilised both Agile and Waterfall methodologies to deliver a broad portfolio of work across claims and commercial insurance transformation
- Built strong working relationships with claims leaders, IT stakeholders, and external partners to drive collaboration and influence decision-making
Business analyst
Deutsche bank
11.2023 - 04.2024
- Contributed to HR, finance and insurance projects by clarifying requirements and ensuring alignment with business objectives.
- Worked with offshore and distributed technology teams to clarify Salesforce, finance and insurance platform requirements, data mappings and integration dependencies.
- Supported legacy system transformation and migration activities through AS-IS/TO-BE analysis, data mapping, UAT and deployment readiness.
- Documented AS-IS and TO-BE processes for joiners, leavers, movers, absence compensation, and learning (hire to retire) to facilitate system transformation.
- Documenting requirements for the finance system integration with Salesforce
- Documenting requirements for the CRM (Salesforce) including business process, data, customer insights, sales pipeline and integration with finance
- Documenting data requirements and data mapping for data migration
- Documented the RFP requirements including documenting the vendor selection scoring matrix for procurement using the MoSCOW technique including supporting the procurement team.
- Producing the data mapping plan and integration requirements
- Documenting requirements for the insurance implementation platform solutions, including policy administration systems, claims management systems, and billing platforms.
- Collaborated with cross-functional teams to define requirements, configure system settings, and lead user acceptance testing (UAT) for successful system deployment.
Business analyst
Deutsche bank
11.2023 - 04.2024
- Worked on an HR, finance and insurance projects
- Worked with offshore and distributed technology teams to clarify Salesforce, finance and insurance platform requirements, data mappings and integration dependencies.
- Supported legacy system transformation and migration activities through AS-IS/TO-BE analysis, data mapping, UAT and deployment readiness.
- Documenting the AS IS and TO BE processes on for Joiners, leavers, movers, absence compensation & learning (hire to retire)
- Documenting requirements for the finance system integration with SalesForce
- Documenting requirements for the CRM (Salesforce) including business process, data, customer insights, sales pipeline and integration with finance
- Documenting data requirements and data mapping for data migration
- Documented the RFP requirements including documenting the vendor selection scoring matrix for procurement using the MoSCOW technique including supporting the procurement team.
- Producing the data mapping plan and integration requirements
- Documenting requirements for the insurance implementation platform solutions, including policy administration systems, claims management systems, and billing platforms.
- Collaborated with cross-functional teams to define requirements, configure system settings, and oversee user acceptance testing (UAT) to ensure successful deployment.
HR, Finance & Payroll Business analyst
London Met University
04.2023 - 10.2023
- Worked on Oracle Finance and HR transformation and IDAM project – from RFP – hyper care)
- Worked with offshore/vendor delivery teams across the SDLC, from RFP and discovery through requirements, migration, testing, deployment and hypercare.
- Supported migration from legacy SAP/Oracle and related HR/Finance processes into the target cloud ERP landscape.
- Documenting requirements for the ERP evaluation - including vendor selection with Technology one, SAP, Oracle and Workday partners.
- Documenting the AS IS and TO BE processes for Oracle business suite on for Joiners, leavers, movers, absence compensation & learning (hire to retire)
- Documenting requirements for the student system SITS
- Documenting data requirements and data mapping for data migration
- Documented the RFP requirements including documenting the vendor selection scoring matrix for procurement using the MoSCOW technique including supporting the procurement team.
- Producing the data mapping plan and integration requirements
- Documenting the finance taxonomy and change control processes.
- Documenting requirements for Oracle HR, SAP (legacy) and Oracle Payroll integration
- Documenting Oracle financials including General ledger, OTI, FP&A, P2P/ R2R, O2C, budgeting, P&L, Treasury, regulatory, fixed assets lease management accounting, bank reconciliation requirements and GL finance processes including continuous improvement requirements.
- Documenting changes and UAT test cases
- Documenting the HR and Payroll integration process and data migration and business change to manage the system and process changes.
- Working closely with stakeholders to manage UAT testing and validation
- Acting as a project manager on providing status reports and working on the RAID log
- Documenting areas of improvements and key KPIs and Metrics (consultancy)
- Documenting the payroll manage and Power BI requirements, benefits, self-service, expenses and API integration.
HR, Finance & Payroll Business analyst
London Met University
04.2023 - 10.2023
- Worked on Oracle Finance and HR transformation and IDAM project – from RFP – hyper care)
- Worked with offshore/vendor delivery teams across the SDLC, from RFP and discovery through requirements, migration, testing, deployment and hypercare.
- Supported migration from legacy SAP/Oracle and related HR/Finance processes into the target cloud ERP landscape.
- Documenting requirements for the ERP evaluation - including vendor selection with Technology one, SAP, Oracle and Workday partners.
- Documenting the AS IS and TO BE processes for Oracle business suite on for Joiners, leavers, movers, absence compensation & learning (hire to retire)
- Documenting requirements for the student system SITS
- Documenting data requirements and data mapping for data migration
- Documented the RFP requirements including documenting the vendor selection scoring matrix for procurement using the MoSCOW technique including supporting the procurement team.
- Producing the data mapping plan and integration requirements
- Documenting the finance taxonomy and change control processes.
- Documenting requirements for Oracle HR, SAP (legacy) and Oracle Payroll integration
- Documenting Oracle financials including General ledger, OTL, FP&A, P2P/ R2R, O2C, budgeting, P&L, Treasury, regulatory, fixed assets lease management accounting, bank reconciliation requirements and GL finance processes including continuous improvement requirements.
- Documenting changes and UAT test cases
- Documenting the HR and Payroll integration process and data migration and business change to manage the system and process changes.
- Working closely with stakeholders to manage UAT testing and validation
- Acting as a project manager on providing status reports and working on the RAID log
- Recommending areas of improvements and key KPIs and Metrics (consultancy)
- Documenting the payroll manage and Power BI requirements, benefits, self-service, expenses and API integration.
HR & Finance Process workstream lead
Jupiter Asset Management
03.2022 - 03.2023
- Worked on a SAP HANA HR and finance transformation.
- Applied the full SDLC across the global SAP HANA transformation, covering discovery, requirements, design, build support, SIT/UAT, data migration, deployment and hypercare.
- Led legacy-to-target process and data migration analysis across 22 countries, including integration dependencies, data mapping and controls.
- Documenting high level requirements for the ERP evaluation Workday, Oracle and SAP
- Documented the RFP requirements including documenting the vendor selection scoring matrix for procurement using the MoSCOW technique including supporting the procurement team.
- Documenting AS IS and TO BE process maps and detailed user story requirements – 80 process maps in total
- Documenting requirements for SAP Finance, HR, and Payroll integration including JML, recruitment, benefits, absence, pensions and data mapping
- Documenting changes and user stories in Jira and test cycles in DevOps
- Documenting the AS IS processes for SAP for EMEA regions (Joiners, leavers, movers, absence compensation & learning) including GDPR requirements
- Documenting the HR and Payroll integration process and data migration and business change to manage the system and process changes.
- Working closely with senior stakeholders
- Training users on completing the data templates and handling any data issues
- Acting as a project manager on providing status reports and working on the RAID log
- Recommending areas of improvements and key KPIs and Metrics
- Documenting SAP financials including General ledger, P2P/ R2R, Treasury, regulatory requirements and GL finance processes including continuous improvement requirements
- Documenting the payroll management and Power BI requirements, benefits, self-service, expenses and API integration.
- Documenting SAP finance integration requirements with payroll and HR – including data mapping
- Managing stakeholders including challenging requirements (using MoSCOW technique)
- Evaluating existing process, root cause and identify gaps for the roll out.
- Documenting secure messaging for Joiners, leavers, and movers, including payroll integration for global requirements and data warehouse migration
- SIT and UAT testing.
- Sign off for the requirements to senior stakeholders.
- Leading workshop sessions to design requirements including Jira management.
HR & Finance Process workstream lead
Jupiter Asset Management
03.2022 - 03.2023
- Worked on a SAP HANA HR and finance transformation.
- Applied the full SDLC across the global SAP HANA transformation, covering discovery, requirements, design, build support, SIT/UAT, data migration, deployment and hypercare.
- Led legacy-to-target process and data migration analysis across 22 countries, including integration dependencies, data mapping and controls.
- Worked on a global implementation across 22 countries
- Documenting high level requirements for the ERP evaluation Workday, Oracle and SAP
- Documented the RFP requirements including documenting the vendor selection scoring matrix for procurement using the MoSCOW technique including supporting the procurement team.
- Documenting AS IS and TO BE process maps and detailed user story requirements – 80 process maps in total
- Documenting requirements for SAP Finance, HR, and Payroll integration including JML, recruitment, benefits, absence, pensions and data mapping
- Documenting changes and user stories in Jira and test cycles in DevOps
- Documenting the AS IS processes for SAP for EMEA regions (Joiners, leavers, movers, absence compensation & learning) including GDPR requirements
- Documenting the HR and Payroll integration process and data migration and business change to manage the system and process changes.
- Working closely with senior stakeholders
- Training users on completing the data templates and handling any data issues
- Acting as a project manager on providing status reports and working on the RAID log
- Recommending areas of improvements and key KPIs and Metrics
- Documenting SAP financials including General ledger, P2P/ R2R, Treasury, regulatory requirements and GL finance processes including continuous improvement requirements
- Documenting the payroll management and Power BI requirements, benefits, self-service, expenses and API integration.
- Documenting SAP finance integration requirements with payroll and HR – including data mapping
- Managing stakeholders including challenging requirements (using MoSCOW technique)
- Evaluating existing process, root cause and identify gaps for the roll out.
- Documenting secure messaging for Joiners, leavers, and movers, including payroll integration for global requirements and data warehouse migration
- SIT and UAT testing.
- Sign off for the requirements to senior stakeholders.
- Leading workshop sessions to design requirements including Jira management.
Business Analyst
Mace
11.2021 - 03.2022
- Worked on 2 projects – oracle implementation and Zellis implementation.
- Worked across the full SDLC for Oracle and Zellis implementations, from discovery and requirements through design, build clarification, SIT/UAT, migration, deployment and transition.
- Analysed legacy payroll, finance and HR processes and defined migration/integration requirements for the target cloud solutions.
- Documenting requirements for Oracle payroll implementation (employee grades, allowances, holiday pay, payments etc)
- Documenting Joiners, leavers, and movers metrics -globally
- Understanding the global requirements for Oracle finance chart of accounts and GL – P2P, R2R, regulatory and funds management (P2P/R2R, and integration requirements finance globally)
- Documenting process maps for Zellis including the integration and data requirements with Oracle
- Data mapping to understand all the data fields
- Producing the data plan and integration with Zellis plan
- Documenting requirements for R2R to include financial statements, journal entries, reconciliations, reporting (including regulatory reporting) and P2P on PO's, goods receipting, invoicing, reconciliations and settlement run on Oracle Netsuite
- Documenting requirements for the fixed assets requirements on lease management, depreciation and asset management
- Documenting requirements for the fixed assets requirements on lease management, depreciation and asset management
- Evaluating existing process and identify gaps for the roll out
- Producing standard process and requirements and cloud requirements
- Documenting AS IS and TO BE process maps
- Documenting payroll processes for Joiners, leavers and movers integration for global requirements, data warehouse migration and Power BI processes
- Documenting requirements for payroll reports
- Sign off for the requirements to senior stakeholders.
- Leading workshop sessions to design requirements including Jira management for requirements and change backlog
- Documenting standard operating procedures and risk register
- Designing confluence to store documents
- Working with the cutover workstream lead to document comms (data, training, day 1 requirements)
- Producing user guides and standard operating procedures
Business Analyst
Mace
11.2021 - 03.2022
- Worked on 2 projects – oracle implementation and Zellis implementation
- Worked across the full SDLC for Oracle and Zellis implementations, from discovery and requirements through design, build clarification, SIT/UAT, migration, deployment and transition.
- Analysed legacy payroll, finance and HR processes and defined migration/integration requirements for the target cloud solutions.
- Documenting requirements for Oracle payroll implementation (employee grades, allowances, holiday pay, payments etc)
- Documenting Joiners, leavers, and movers metrics -globally
- Understanding the global requirements for Oracle finance chart of accounts and GL – P2P, R2R, regulatory and funds management (P2P/R2R, and integration requirements finance globally)
- Documenting process maps for Zellis including the integration and data requirements with Oracle
- Data mapping to understand all the data fields
- Producing the data plan and integration with Zellis plan
- Documenting requirements on R2R to include financial statements, journal entries, reconciliations, reporting (including regulatory reporting) and P2P on PO’s, goods receipting, invoicing, reconciliations and settlement run on Oracle Netsuite
- Documenting requirements for the fixed assets requirements on lease management, depreciation and asset management
- Evaluating existing process and identify gaps for the roll out
- Producing standard process and requirements and cloud requirements
- Documenting AS IS and TO BE process maps
- Documenting payroll processes for Joiners, leavers and movers integration for global requirements, data warehouse migration and Power BI processes
- Documenting requirements for payroll reports
- Sign off for the requirements to senior stakeholders.
- Leading workshop sessions to design requirements including Jira management for requirements and change backlog
- Documenting standard operating procedures and risk register
- Designing confluence to store documents
Finance Business Analyst/Process Workstream Lead
First Central
06.2020 - 11.2021
- Working on Workday Finance (GL and CoA), SAP and Workday HR/Payroll integration
- Documenting requirements for Workday HR workbooks including time tracking, absence, recruitment, reward and benefits including SAP SuccessFactors
- Working closely with stakeholders, project manager and Managing 3rd party vendor for timely delivery
- Documenting HR continuous improvement processes e.g. metrics, KPI
- Documenting Chart of accounts month end, reporting, Accounts payable, Accounts receivable, expenses, payroll, consolidation, Bank rec, business assets, regulatory, project accounting, treasury, revenue accounting, P2P, budget and R2R including SAP Concur
- Documenting and understanding country specific regulatory requirements for USA, Australia and Singapore
- Document data sets requirements for reports
- Producing governance, risks and controls
- Streamlining processes using lean sigma to ensure automation of processes and tasks
- Documenting AS IS and TO BE process maps and detailed user story requirements (Use cases and BPA) using Camunda workflow
- Documenting secure messaging for Joiners, leavers and movers, including payroll integration for global requirements and data warehouse migration
- Documenting requirements for payroll reports
- Sign off for the requirements to senior stakeholders
- Leading workshop sessions to design requirements including Jira management for requirements and change backlog
- Documenting standard operating procedures and risk register
- Designing confluence to store documents
- Working with the cutover workstream lead to document comms (data, training, day 1 requirements)
- Producing user guides and standard operating procedures
Finance Business Analyst/Process Workstream Lead
First Central
06.2020 - 11.2021
- Working on Workday Finance (GL and CoA), SAP and Workday HR/Payroll integration
- Documenting requirements for Workday HR workbooks including time tracking, absence, recruitment, reward and benefits including SAP SuccessFactors
- Working closely with stakeholders, project manager and Managing 3rd party vendor for timely delivery
- Documenting HR continuous improvement processes e.g. metrics, KPI
- Documenting Chart of accounts month end, reporting, Accounts payable, Accounts receivable, expenses, payroll, consolidation, Bank rec, business assets, regulatory, project accounting, treasury, revenue accounting, P2P, budget and R2R including SAP Concur
- Documenting and understanding country specific regulatory requirements for USA, Australia and Singapore
- Document data sets requirements for reports
- Producing governance, risks and controls
- Streamlining processes using lean sigma to ensure automation of processes and tasks
- Documenting AS IS and TO BE process maps and detailed user story requirements (Use cases and BPA) using Camunda workflow
- Documenting secure messaging for Joiners, leavers and movers, including payroll integration for global requirements and data warehouse migration
- Documenting requirements for payroll reports
- Sign off for the requirements to senior stakeholders
- Leading workshop sessions to design requirements including Jira management for requirements and change backlog
- Documenting standard operating procedures and risk register
- Designing confluence to store documents
- Working with the cutover workstream lead to document comms (data, training, day 1 requirements)
- Producing user guides and standard operating procedures
Senior Finance Business Analyst
AXA Insurance
11.2019 - 03.2020
- Responsible for working on the P2P finance SAP system implementation and Workday HR implementation (HCM, Absence, time tracking, recruitment)
- Documenting the product roadmap and scope of change
- Documenting payroll, compensation, absence and HCM requirements, TO BE processes and streamlining business processes on iTrent
- Working with senior stakeholders to gather requirements for payroll-expenses, absence, salary, allowance including change management and data management
- Documenting data flow and mapping for the finance system (Credit control, P2P, GL)
- Documenting AS IS and TO BE processes including KPI requirements (trends, analysis etc)
- Documenting user story requirements for accounts payable and accounts receivable
- Gathering requirements to automate processes
- Working with stakeholders for meetings and requirements sign off
- Creating a SharePoint site for change management
- Producing AS IS and TO BE for process maps
Senior Finance Business Analyst
AXA Insurance
11.2019 - 03.2020
- Responsible for working on the P2P finance SAP system implementation and Workday HR implementation (HCM, Absence, time tracking, recruitment)
- Documenting the product roadmap and scope of change
- Documenting payroll, compensations, absence and HCM requirements, TO BE processes and streamlining business processes on iTrent
- Working with senior stakeholders to gather requirements for payroll-expenses, absence, salary, allowance including change management and data management
- Documenting data flow and mapping for the finance system (Credit control, P2P, GL)
- Documenting AS IS and TO BE processes including KPI requirements (trends, analysis etc)
- Documenting user story requirements for accounts payable and accounts receivable
- Gathering requirements to automate processes
- Working with stakeholders for meetings and requirements sign off
- Creating a SharePoint site for change management
- Producing AS IS and TO BE for process maps
Business Analyst/ HR Product Manager
Post Office Insurance
08.2018 - 10.2019
- Responsible for producing user stories and processes for the change team using a number of insurance projects including Workday HR (benefits, Recruiting, time management, payroll including integration) and Workday finance
- Producing RFP/RFI for the HR system
- Producing requirements for cloud migration including data collections, storage and processing
- Documenting processes for finance, joiners, leavers and movers (including process re-engineering and documenting user guides and roles and responsibilities matrix)
- Producing AS IS and TO BE processes for both operational and infrastructure - UML
- Document payroll requirements including processes, reporting and data migration
- Produce status reports, project plans and project management duties as required
- Working with pricing team to produce bi-weekly pricing changes
- Attending daily standup meetings
- Working with the product manager and stakeholders to gather requirements
- App migration via migration studio
- Working with the scrum master to sense check some of the changes and ensuring governance is adhered to
- Helping with SIT and UAT testing
- Project management duties as required (project planning, status reports) to senior stakeholders
- Working with third party teams to manage requirements
Senior Business Analyst
Business Consortium
10.2017 - 07.2018
- Responsible for gathering requirements on Workday HR (joiners, leavers, movers, payroll – including integration), and Workday finance (GL, Expenses, AR, Reporting), Oracle NetSuite integration- M&A
- Producing required documents for the RFI & RFP vendor selection
- Documenting the product roadmap and scope
- Documenting finance process maps – o2c General ledger
- Documenting requirements on R2R to include financial statements, journal entries, reconciliations, reporting (including regulatory reporting) and P2P on PO's, goods receipting, invoicing, reconciliations and settlement run on Oracle Netsuite
- Documenting requirements for the fixed assets requirements on lease management, depreciation and asset management
- Managing and improving business changes on a strategic level
- Gathering requirements for merger and acquisition for premium, claims and ledgers
- Documenting gaps in data reporting
- Data mapping for claims and policy including data governance and data protection
- Documenting functional requirements for marketing automation (campaign and analytics for web and mobile) including data flow mapping
- Project management duties to ensure status reports, resource management and RAID logs were reported to senior stakeholders
- Gathering requirements for source ID, service type codes and incorporating existing business systems, processes , analytics and business rules
- Producing requirements for HR along with streamlining unwanted processes and senior stakeholder sign off
- Maintaining the product backlog requirements and creating a roadmap for the requirements
- Mapping out AS IS and TO BE BPMN including data mapping
- Producing AS IS and TO BE complex process maps for validation
- Gathering and producing user stories and prioritization workshops
- Producing an acceptance criterion for testing
- Facilitating and updating sprints and updating Jira
- Updating the product board directors on the project status
- Undertaking project management tasks as required
HR Business Analyst
Barclays
07.2017 - 10.2017
- Responsible for gathering requirements for MAR, MiFID II and GDPR for an HR transformation (PeopleSoft HR)
- Producing AS IS and TO BE process maps for regulatory processes
- Working on process maps, requirements document, working groups, training guides and compliance reports for MiFID II and GDPR
- Working with various operations to understand the impact of ring fencing on their process and eliciting clear business requirements
- Producing requirements for HR onboarding, off boarding, payroll and integration
- Producing training materials for business users
- Providing clear direction of the business objectives, translating and Prioritising business performance measures
- Producing test scenarios for the UAT team
- Lead workshops (10+) and documenting requirements
- Producing process maps
- Project management work as required. (RAID Log, status reports and milestones plans)
Senior Business Analyst
Business Consortium
10.2017 - 07.2017
- Responsible for gathering requirements on Workday HR (Joiners, leavers, movers, payroll – including integration), and Workday finance (GL, Expenses, AR, Reporting), Oracle NetSuite integration- M&A
- Producing required documents for the RFI & RFP vendor selection
- Documenting the product roadmap and scope
- Documenting finance process maps – o2c General ledger
- Documenting requirements on R2R to include financial statements, journal entries, reconciliations, reporting (including regulatory reporting) and P2P on PO’s, goods receipting, invoicing, reconciliations and settlement run on Oracle Netsuite
- Documeting requirements for the fixed assets requirements on lease management, depreciation and asset management
- Managing and improving business changes on a strategic level
- Gathering requirements for merger and acquisition for premium, claims and ledgers
- Documenting gaps in data reporting
- Data mapping for claims and policy including data governance and data protection
- Documenting functional requirements for marketing automation (campaign and analytics for web and mobile) including data flow mapping
- Project management duties to ensure status reports, resource management and RAID logs were reported to senior stakeholders
- Gathering requirements for source ID, service type codes and incorporating existing business systems, processes , analytics and business rules
- Producing requirements for HR along with streamlining unwanted processes and senior stakeholder sign off
- Maintaining the product backlog requirements and creating a roadmap for the requirements
Business Analyst
Bupa Insurance
04.2017 - 07.2017
- Working on the Workday HR project
- Gathering requirements for joiners, leaver and movers
- Producing AS IS and TO BE process maps
Change Business Analyst
SAGA Insurance
03.2016 - 02.2017
- Responsible for gathering requirements for the client's strategic projects (change projects including SAP Finance and Oracle HR and Adobe)
- Producing data migration plans including data flows
- Producing as is and to be architecture landscape to identify system relations and upstream/downstream of information
- Gathering requirements for Oracle HR & TOM
- Gathering requirements for website and web app projects
- Gathering requirements for travel, home, pensions and motor departments
- Team lead 3 new Business Analysts
- Lead workshops (15+) and document requirements
- Dealing with issues around business management
- Documenting process maps for AS IS and TO BE including customer journey maps.
- Preparing test scripts and traceability matrix for the UAT team.
- Working with the PMO, project managers and Senior stakeholders
- Providing solution option analysis throughout the project
- Working as a project manager as required.
- Creating and managing RAID log and updating Jira.
Project Manager
Swale Heating
09.2015 - 03.2016
- Responsible for gathering requirements for SharePoint and Office 365 for, by understanding and gathering requirements for user accounts & file migration, mailbox requirements, operating systems, access levels, integration with existing systems SSO, licenses and remote access requirements.
- Working with the Directors and senior management to replace the Asset Management system and SAP FICO
- Document requirements for billing, master data, credit management and sales information system
- Document requirements for Office 365 (including SharePoint sites, Sub pages, content, lists and library management)
- Preparing RAID logs
- Build and maintain strong relationships with stakeholders across the business
- Communicate opportunities, progress, and accomplishments and operational improvement
- Help define an internal marketing and communication strategy for Step Change to ensure they have the visibility and credibility to support the desired cultural change.
- Consider and challenge conventional thinking and approaches
- Process mapping the AS IS and TO BE processes, including training and creating user guides
- Good customer awareness, with ability to manage customer expectations, customer-focused & service oriented.
Payments Business Analyst
VeriFone
10.2014 - 08.2015
- Project1: Working on a Digital Transformation programme that is responsible for delivering a new digital self-service portal which will allow customers to manage their accounts online for Tesco Banking products and gathering, requirement gathering for VISA and Mastercard's Digital Wallet.
- Project2: Aviva Insurance
- Ensure that requirements are captured as user stories in order to create a product backlog using Jira.
- Integrating Workday with other systems
- Managing backlog in by creating acceptance criteria
- Creating and managing the project plan, project brief and RAID document
- Produce stage/exception plans and product descriptions
- Prepare relevant delivery reports including, issues report, end stage, lessons learnt & exceptions reports.
- Managing and hiring the project team as required
- Attending, participating in, and facilitating daily stand-ups, retrospectives, look-ahead and other agile ceremonies, whilst ensuring best agile practices.
- Prioritising and refining the product backlog in line with the project strategy, and managing changes, including new requirements and scope creep
- Heavily involved in the creation of the migration strategy and communications plan for transitioning customers to the new online platform.
- Working with SME/process owners to improve existing processes and/or design new processes
- Ensuring PCI, FSA and Compliance checks
- Designed a new on-boarding pack, instruction & troubleshooting guides, new role descriptions, training workshops and communications plans
- Document Management and work with other integration projects
- Creating RAID Logs, project deliverables, communication plan, wireframes, test cases and risk management strategies
- Work with legal team to redefine the RFC's, clarify Statement of Work, SLA's, legal and security requirements before signing contract with the vendor
- Create BRD requirements document including process mapping the AS IS and TO BE maps
Agile Business Analyst/Project Manager
VeriFone
10.2013 - 10.2014
- Project: Gathering requirements for an ecommerce platform
- Works with the business owner to understand needs, facilitates the negotiation of requirements then documents requirements
- Analyse web data to understand how customers use websites and produce process maps
- Identify where the optimum customer journey is not followed and quantify value of opportunity
- Producing test cases to include UAT testing
- Producing requirements according to the product backlog
- Attending daily stand up meetings
- Digital technologies, omni-channel marketing, and eCommerce solutions, functions, and business practices
- Acts as a liaison between the business, technical analysts, information technology analysts, consultants and end users in the analysis, design, configuration, testing and maintenance of the solution to ensure optimal performance
- Provides analysis for technology vendor evaluation and prioritized functional roadmaps
- Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users
- Create wireframes, page mock-ups, and user stories with detailed practical and contextual specifications and web mockups.
- Ensure User Acceptance Testing (UAT) on all code changes during the two week sprint cycle and on point for the scheduled monthly production release.
Education
Master’s - Project Management and Business Analysis Consultancy
LLB - Business and Law
AAT - Accounting
Skills
- SDLC
- Agile
- Scrum delivery
- Microsoft Azure
- Cloud transformation
- Legacy system replacement
- Modernisation
- Transformation programmes
- Migration programmes
- Pricing and quoting
- Salesforce
- Requirements elicitation
- Requirements analysis
- User stories
- Acceptance criteria
- Jira
- Confluence
- Backlog management
- AS-IS and TO-BE
- BPMN process mapping
- Data mapping
- Data migration
- Data reconciliation
- SIT
- UAT
- Defect management
- API integration
- Systems integration
- Stakeholder management
- SME management
- Offshore development teams
- External development teams
- Workday
- SAP
- SAP HANA
- Oracle
- Guidewire ClaimCenter
- Microsoft Dynamics 365
- ServiceNow
- Power BI
- Microsoft Fabric
- Camunda
- SharePoint
- Office 365
- OneDrive
- HP ALM/Quality Manager
- Waterfall
- UML
- MoSCoW
- Lean Six Sigma
- Process re-engineering
- Gap analysis
- Impact assessment
- RAID
- Requirements traceability
- Testing
- Change management
Custom Section
CTC Clearance
Timeline
Workday
Cabinet Office
03.2026 - 09.2026
Workday
Cabinet Office
03.2026 - 09.2026
Business analyst
Southwark Council
10.2024 - 12.2025
Business analyst
Southwark Council
10.2024 - 12.2025
Business analyst
Travellers London Market
04.2024 - 10.2024
Business analyst
Travellers London Market
04.2024 - 10.2024
Business analyst
Deutsche bank
11.2023 - 04.2024
Business analyst
Deutsche bank
11.2023 - 04.2024
HR, Finance & Payroll Business analyst
London Met University
04.2023 - 10.2023
HR, Finance & Payroll Business analyst
London Met University
04.2023 - 10.2023
HR & Finance Process workstream lead
Jupiter Asset Management
03.2022 - 03.2023
HR & Finance Process workstream lead
Jupiter Asset Management
03.2022 - 03.2023
Business Analyst
Mace
11.2021 - 03.2022
Business Analyst
Mace
11.2021 - 03.2022
Finance Business Analyst/Process Workstream Lead
First Central
06.2020 - 11.2021
Finance Business Analyst/Process Workstream Lead
First Central
06.2020 - 11.2021
Senior Finance Business Analyst
AXA Insurance
11.2019 - 03.2020
Senior Finance Business Analyst
AXA Insurance
11.2019 - 03.2020
Business Analyst/ HR Product Manager
Post Office Insurance
08.2018 - 10.2019
Senior Business Analyst
Business Consortium
10.2017 - 07.2018
Senior Business Analyst
Business Consortium
10.2017 - 07.2017
HR Business Analyst
Barclays
07.2017 - 10.2017
Business Analyst
Bupa Insurance
04.2017 - 07.2017
Change Business Analyst
SAGA Insurance
03.2016 - 02.2017
Project Manager
Swale Heating
09.2015 - 03.2016
Payments Business Analyst
VeriFone
10.2014 - 08.2015
Agile Business Analyst/Project Manager
VeriFone
10.2013 - 10.2014