Summary
Overview
Work history
Education
Skills
Certification
Voluntary Work
REFERENCES
Timeline
Generic

Claire MacDonald

Dornoch,Highland

Summary

A compassionate, motivated, and adaptable individual with a strong background in customer service, complementary therapies, and small business management. Skilled in supporting the wellbeing of others through therapeutic care, excellent communication, and a warm, professional manner. Proven ability to work independently or as part of a team, with a diligent work ethic and a natural ability to build positive relationships with people of all ages. Passionate about delivering high standards of service and making a meaningful difference in any role.

Overview

22
22
years of professional experience
1
1
Certification

Work history

Foster Carer

Action for Children
Embo, Highlands
08.2022 - Current
  • Organised weekly educational activities for enhanced learning and development.
  • Tracked and recorded child's progress for review by social services team, contributing to overall care strategy.
  • Navigated complex emotional situations with empathy and patience, aiding in conflict resolution.
  • Adhered strictly to safeguarding protocols; ensuring safety at all times.
  • Arranged social activities to boost confidence levels and encourage interaction with peers.
  • Delivered consistent care whilst managing challenging behaviour to ensure stability within the household.

Waitress

Milk & Honey Cafe
Dornoch, Highland
01.2020 - 08.2022
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Handled payment transactions accurately, ensured balanced till at end of shift.
  • Advanced team efficiency by assisting in training new waitstaff members.

Business Owner/Manager

Coast Candle Company
Dornoch, Highland
01.2012 - 01.2019
  • Management of the day-to-day running of a business.
  • Establishing and maintaining relationships with the local community.
  • Production of candles and other scented products using fragrance and essential oils.
  • Creative marketing of products and promoting the business using various social media platforms.
  • Leading of a small team in order to deliver the business' desire to provide excellent service.

Business Owner

Dornoch Complementary Therapies
Dornoch, Highland
01.2008 - 01.2013
  • Running and management of my own clinic.
  • Specialising in the provision of sports, pregnancy and hot-stone massage.
  • Delivered complementary therapies within local care homes, providing light massage and reflexology treatments to elderly residents to support relaxation and wellbeing.
  • Advising and counselling on factors such as well-being, home-care, diet and nutrition.

Spa Therapist

The Carnegie Club
Dornoch, Highland
01.2006 - 01.2008
  • Working at a high standard of service within a luxury and exclusive members spa.
  • Delivering a memorable guest experience.
  • Specialising in the provision of various massage techniques, treatments and expert advise.

Children's Event Coordinator

The Carnegie Club
Dornoch, Highland
01.2003 - 01.2004
  • Daily events and activity planning for the guests children.
  • Ensuring a high standard of supervision and care for the children.
  • Creating a safe, positive and stimulating environment for the children.
  • Using initiative and creativity to result in the delivery of various activities and crafts.

Education

Diploma of Higher Education - Complementary Therapies

University of the Highlands and Islands
Inverness
2006

SVQ - Childhood Behavioural Studies

Online
1999

SVQ - Hairdressing

University of Highlands and Islands
Inverness
1994

Scottish Higher Grades -

Tain Royal Academy
Tain
1992

Scottish Standard Grades -

Tain Royal Academy
Tain
1992

Skills

  • Excellent communication and interpersonal skills
  • Adaptability
  • Experience in social media and sales/marketing
  • Ability to work efficiently independently and/or within a team
  • Supportive, discerning and caring personality
  • Composure in challenging situations
  • Efficiency in task-management and decision making
  • Ability to inspire, comfort and mentor others
  • Experience in the provision of excellent customer care and service
  • Diligent and determined work ethic
  • Childhood development reporting
  • Behaviour management
  • Payment management
  • Attention to detail
  • Fully Trained Barista

Certification

  • Data Protection Training - January 2023
  • Therapeutic Parenting Part 3 - November 2022
  • Safeguarding Foundation - July 2022
  • Fire Awareness - July 2022
  • Equality and Diversity Mandatory Programme - July 2022
  • Therapeutic Life Story Training - May 2022
  • Thinking Therapeutically Part 2 - March 2022
  • Fostering Digital Skills - March 2022
  • Data Protections for Foster Carers - February 2022
  • Therapeutic Thinking Part 1 - December 2021
  • Skills to Foster - September 2020

Voluntary Work

  • Sunday School Teacher - Dornoch Free Church
  • Dornoch Enlightening Youth Group - Dornoch Free Church

REFERENCES

References Available Upon Request

Timeline

Foster Carer

Action for Children
08.2022 - Current

Waitress

Milk & Honey Cafe
01.2020 - 08.2022

Business Owner/Manager

Coast Candle Company
01.2012 - 01.2019

Business Owner

Dornoch Complementary Therapies
01.2008 - 01.2013

Spa Therapist

The Carnegie Club
01.2006 - 01.2008

Children's Event Coordinator

The Carnegie Club
01.2003 - 01.2004

Diploma of Higher Education - Complementary Therapies

University of the Highlands and Islands

SVQ - Childhood Behavioural Studies

Online

SVQ - Hairdressing

University of Highlands and Islands

Scottish Higher Grades -

Tain Royal Academy

Scottish Standard Grades -

Tain Royal Academy

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Claire MacDonald