Claire Lyons
Durham
Summary
Dedicated professional with a strong client-centred approach, demonstrating a non-judgemental attitude and exceptional empathy and listening skills. Committed to fostering positive client relationships and delivering high-quality support. Career goals include further enhancing expertise in client-focused roles to facilitate positive outcomes.
Overview
10
10
years of professional experience
Work History
Director/Owner Coffee House
Clacey's Ltd.
Sunderland, Tyne & Wear
07.2019 - 11.2024
- Implemented operational changes for improved efficiency.
- Championed change initiatives within the organisation for streamlined operations.
- Fostered a positive work environment, increased employee morale.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Implemented company policies and legal guidelines.
Phlebotomist
Chasleton Medical Group
Durham, Durham
01.2022 - 11.2022
- Organised daily schedule efficiently, prioritising urgent samples.
- Collaborated closely with medical team for seamless patient care.
- Maintained strict adherence to health regulations in all tasks, ensuring patient safety.
- Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
- Respected confidentiality and privacy, keeping all personal and health data secure.
Midwife
NHS Professionals
Sunderland, Tyne & Wear
09.2014 - 12.2018
- Cooperated within multidisciplinary team settings for improved patient outcomes.
- Educated families on newborn care, contributing to confident parenting skills.
- Developed individualised care plans by thorough assessment of patients' needs and concerns.
- Managed health complications with timely interventions to ensure mother and baby's safety.
- Handled emergency situations, ensuring immediate response to high-risk conditions.
- Monitored and recorded patient conditions before, during and after delivery and reported abnormalities for immediate intervention.
Education
Foundation degree - Integrative Counselling
New College Durham
Durham 09/2024 -
NCFE Level 3 Diploma - Counselling
New College Durham
Durham 01/2024 - 06/2024
Diploma of Higher Education - Midwifery
University of Northampton
Northampton 04/2008 - 04/2011
GCE - English Language
34 AEC, Rheindahlen, Germany.
BFPO 40. 04/2008 - 04/2011
GCSEs - Maths
Hohne education centre
BFPO 30 09/1996 - 12/1998
ENB award - Death & Dying
The Open University
Milton Keynes 01/2003 - 12/2003
Skills
- Strong communicator
- Problem solving
- Teamwork and collaboration
Affiliations
- Gardening
- Hill walking
- Crafts
References
References available upon request.
Timeline
Phlebotomist
Chasleton Medical Group
01.2022 - 11.2022
Director/Owner Coffee House
Clacey's Ltd.
07.2019 - 11.2024
Midwife
NHS Professionals
09.2014 - 12.2018
Foundation degree - Integrative Counselling
New College Durham
09/2024 -
NCFE Level 3 Diploma - Counselling
New College Durham
01/2024 - 06/2024
Diploma of Higher Education - Midwifery
University of Northampton
04/2008 - 04/2011
GCE - English Language
34 AEC, Rheindahlen, Germany.
04/2008 - 04/2011
GCSEs - Maths
Hohne education centre
09/1996 - 12/1998
ENB award - Death & Dying
The Open University
01/2003 - 12/2003
Similar Profiles
Celia ChandlerCelia Chandler
Desktop Support Specialist at City of Rochester, NHDesktop Support Specialist at City of Rochester, NH
Evelyn CorroEvelyn Corro
Customer Service Representative at ConduentCustomer Service Representative at Conduent
Amanda FournierAmanda Fournier
Head Baker at Panera BreadHead Baker at Panera Bread
Nguyen Phi KietNguyen Phi Kiet
Freelance IELTS tutor at FreelanceFreelance IELTS tutor at Freelance
Faith GoughFaith Gough
Server at Cerulean Blue Coffee House at Paul DietzlerServer at Cerulean Blue Coffee House at Paul Dietzler