Claire Luu
Summary
A polite, articulate, and customer-focused professional with excellent communication and multitasking skills. Experienced in resolving complex customer complaints while upholding company standards and ensuring high levels of satisfaction. An innovative and proactive thinker, I thrive both independently and as a collaborative team member, consistently performing well under pressure and meeting tight deadlines. My approachable and friendly nature allows me to quickly build strong working relationships and contribute positively to team dynamics.
Overview
8
8
years of professional experience
Work history
Sales specialist
Motorway
New Brighton, East Sussex
05.2025 - Current
- Maintained strong product knowledge and adapted communication to meet individual customer needs and expectations.
- Handled high volumes of inbound and outbound calls to assist customers through the vehicle selling process, providing clear and confident guidance at every stage.
- Consistently met and exceeded performance targets in a high-pressure, KPI-driven environment.
- Acted as the key liaison between private sellers and verified dealers, negotiating offers and helping both parties reach fair, mutually beneficial agreements.
- Played a key role in maintaining customer satisfaction, using problem-solving skills to address objections and complex queries.
Customer Success Executive
My PT Hub
Burgess Hill/ Remote
04.2022 - 07.2024
- Managed 50+ customer support calls and 30+ email queries per day, resolving 95% of issues within 24 hours and clearly communicating complex errors to both technical and non-technical colleagues.
- Used excellent telephone manner to enhance customer experience, reducing customer complaints by 30% over a six-month period.
- Supported continuous improvement initiatives by gathering and relaying customer feedback to inform business process updates.
- Collaborated with software developers, system engineers, and other engineering staff to improve software quality and reliability, leading to a measurable reduction in recurring issues.
Lettings Negotiator
Porter Property
Brighton
08.2020 - 05.2021
- Rigorously vetted prospective tenants by collecting references and performing detailed credit checks, contributing to a 95% tenancy success rate.
- Regularly met profitability targets, negotiating effectively between landlords and tenants to secure mutually beneficial agreements.
- Managed rental portfolios of 30+ properties, demonstrating strong planning, time management, and organisational skills.
- Professionally represented sellers in complex negotiations with buyers, achieving a 90% success rate in closing deals above the initial asking price.
Office Manager, Sales Negotiator
Paul Bott and Co
Brighton
06.2018 - 08.2020
- Resolved team conflicts and supported problem-solving efforts to maintain a positive, collaborative work environment.
- Improved overall office efficiency by streamlining workflow processes, monitoring daily productivity, and implementing changes that reduced delays and increased output.
- Handled high volumes of telephone and email enquiries daily, significantly reducing backlog and improving response times.
- Accurately processed invoices and purchase orders with a strong focus on detail, ensuring timely payments and smooth financial operations.
Optical Assistant/Contact Lens Consultant
Specsavers
Brighton
06.2017 - 07.2018
- Created a calm and welcoming atmosphere to reduce patient anxiety during eye examinations, contributing to a consistently positive patient experience.
- Safeguarded sensitive data through strict adherence to privacy protocols, ensuring full compliance with data protection standards.
- Managed patient files and updated databases regularly, supporting accurate and timely data tracking across the practice.
- Identified individual client needs and delivered tailored, personalised guidance—helping to maintain high levels of customer satisfaction and repeat visits.
Education
Diploma of Higher Education - Art
Camberwell College of Art And Design
GCSE -
Cathays High School
Introduction to Phlebotomy - Phlebotomy
Lead Accademy
08/2024 -
NVQ Level 3 - Personal Training
Premier Training
Skills
- Clear and professional communicator at all levels
- Impeccable attention to detail
- Excellent time management
- Easily adapts to changing situations
- Compassionate and empathetic
Timeline
Sales specialist
Motorway
05.2025 - Current
Customer Success Executive
My PT Hub
04.2022 - 07.2024
Lettings Negotiator
Porter Property
08.2020 - 05.2021
Office Manager, Sales Negotiator
Paul Bott and Co
06.2018 - 08.2020
Optical Assistant/Contact Lens Consultant
Specsavers
06.2017 - 07.2018
Diploma of Higher Education - Art
Camberwell College of Art And Design
GCSE -
Cathays High School
Introduction to Phlebotomy - Phlebotomy
Lead Accademy
08/2024 -
NVQ Level 3 - Personal Training
Premier Training
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