Claire Le Feuvre
Bristol
Summary
I am a very loyal, resourceful and professional person, demonstrating leadership, organisational and problem solving skills. I am a team player who also thrives working independently. Proactive, hands-on and adept at multi-tasking, always striving for efficiency and accuracy, with strong project management capabilities. I am now seeking a new challenge where I can contribute my skills and experience to support the success of a forward-thinking organisation.
Overview
28
28
years of professional experience
Work history
Client Services Team Manager
Reach PLC
Remote - Home Worker
04.2020 - 09.2025
- Managed a remote team of 10 Client Services Account Managers across England, Scotland, and Wales, supporting Field Sales and Hub Sales administration and bookings to ensure the best customer experience.
- Collaborated with cross-functional teams to effectively address client needs and enhance service delivery.
- Ensured accurate booking of sales team revenue into the invoicing system, contributing to increased customer satisfaction.
- Coordinated timely and error-free fulfillment of all advertising copy within deadlines.
- Handled invoice queries and efficiently managed credit processes.
Customer Experience Manager
Reach PLC
Bristol
02.2019 - 04.2020
- Managed team across Bristol, Gloucester, Somerset and Dorset offices supporting Field Sales and Hub Sales administration and bookings to ensure the best customer experience.
- Collaborated with cross-functional teams to effectively address client needs and enhance service delivery.
- Ensured accurate booking of sales team revenue into the invoicing system, contributing to increased customer satisfaction.
- Coordinated timely and error-free fulfillment of all advertising copy within deadlines.
- Handled invoice queries and efficiently managed credit processes.
Property Systems Manager
Local World
Bath
12.2013 - 02.2019
- Managed a team of 4 in a hybrid office and field-based role, delivering system training to estate agents on EzAdsPro and property advertising template creative solutions tailored to clients' audience needs and business goals across the Bristol, Gloucester, Somerset, Dorset, Sussex, and Kent regions.
- Provided remote troubleshooting and support for users to resolve issues efficiently.
- Collaborated closely with the development team to ensure seamless integration between different systems.
Self Service Supervisor
Northcliffe Media
Bath
12.2004 - 12.2013
- Supervised Smart Property Team to fulfil customer advertising requirements through self service web-based software across multiple regions.
- Resolved customer enquiries and complaints, maintaining high satisfaction levels.
- Supervised daily shift operations to ensure efficient resource utilisation and adherence to deadlines.
Pre Press and Composing Room Operative
Northcliffe Media
Bath
08.1997 - 12.2004
- Collaborated with sales team to create accurate and refined artwork.
- Proof read materials to ensure clarity and correctness.
- Planned page layouts to optimise visual appeal.
- Executed typesetting and page makeup for consistent presentation.
Skills
- Leadership
- Problem-solving
- Time Management
- Calm under pressure
- Adaptable
- Working to deadlines
- Collaboration
- Quick to learn new systems and processes
- Proficient in Google Workspace, Microsoft 365, Salesforce, Adobe Suite
Timeline
Client Services Team Manager
Reach PLC
04.2020 - 09.2025
Customer Experience Manager
Reach PLC
02.2019 - 04.2020
Property Systems Manager
Local World
12.2013 - 02.2019
Self Service Supervisor
Northcliffe Media
12.2004 - 12.2013
Pre Press and Composing Room Operative
Northcliffe Media
08.1997 - 12.2004