Claire KERLEROUX
London
Summary
Accomplished Supply Planning Manager with extensive experience in supply chain management, vendor relationship management, and international logistics. Proven track record in managing complex supply operations across various industries, including fashion retail and food supplements. Successfully reduced international freight costs by a third and managed inbound logistics for millions of products. Expertise in 3 PL & warehouse management, project management, and materials management using systems like Microsoft Dynamics NAV, AX, and SAP. Recognised for professionalism and results-driven approach with a career goal to optimise supply chain processes to enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
Supply Planning Manager
PZ Cussons
London
2024.01 - 2025.12
- Responsible for OTIF delivery of seasonal and core products (100 SKUs): Christmas gift sets: Sanctuary Spa, Imperial Leather, Cussons Creations, Original Source; Core: Carex’s gels, Imperial Leather’s soaps.
- Collaborate cross-functionally with Brand, demand planning, procurement, logistics, and customer service teams to ensure supply plans are fully aligned with strategic business goals, demand forecasts, promotional calendars and production capacity.
- Raise POs of finished goods and componentry in line with gate and demand volumes.
- Manage vendor relationships, lead monthly forecast, build relationship and provide insights to support delivery of demand profile.
- Proactively identify supply risks to develop mitigation plans, minimise disruption to production and customer deliveries, and avoid out of stock situations.
- Work closely with copacker and packaging supplier to ensure VAS requirements and timelines are respected.
- Liaise directly with Boots’ supply chain team to phase deliveries and book containers in.
- Manage inbound plan of all PZ containers (av. 60 FCLs p.m.), ensure timely deliveries and limit demurrage and storage costs.
- Raise pre-advice in SAP, including batch & BBE information, to enable goods receipt.
- Lead relationship with 3 freight forwarders, shipping lines and 2 warehouses (raise release letters, check and approve freight invoices for payment).
- Seasonal excess inventory, pallet and container inbound forecast.
- Weekly update to senior management of seasonal gift set inbound deliveries.
- Create and update SOP.
- Successfully managed inbound and co-packing of 3 m gift sets over 2 years.
Supply Chain & Operations Manager
Hello Day
London
2022.01 - 2023.10
- Managed NPD projects and planned production with suppliers based in France, negotiated prices.
- Owned relationship with 3PLs, responsible for stock imports (freight booking, customs clearance, documentation).
- Managed stock flow across DTC (incl. subscription orders), retailers (incl. Amazon FBA).
- Managed and maintained Ecommerce platform.
- Reduced international freight costs by 1/3 by consolidating collections.
- (Food Supplements)
Logistics Manager
Crew Clothing Company
London
2016.09 - 2021.12
- Had full accountability for inbound of 4 million products, managed flow of product and information, shipping to warehouse.
- Proactively built and maintain key relationships with 120 suppliers, ensuring Logistics SOPs were adhered to.
- Executed 12-month, 4-week and weekly inbound forecast and operational planning with 3 PL providers.
- Drove collaborative planning processes with Merchandising team and with 3PL providers for store opening/closure, sponsorship.
- Managed logistics functions including shipping coordination (ocean, air and road), customs compliance, freight negotiations, and carrier selection.
- Supervised 1 staff member tasked with managing inbound.
- Part of the Logistics team awarded Crew Team of the year 2018.
- Promotion in February 2019 from Senior Logistics Contract Coordinator.
- Coordinated with 3rd Party warehouse to plan weekly intake, manage changes and peaks, investigated any delivery issues.
- Ensured demurrage, storage and customs charges were kept to minimum.
- Tracked and monitored POs, deliveries and invoicing to verify accuracy and compliance.
- (Fashion Retail)
International Operations Executive
Percy & Reed Product Ltd
London
2016.04 - 2016.07
- Oversaw daily operations activities.
- Executed B2B order management and fulfilment, processed orders, arranged shipping and dealt with delivery issues.
- Streamlined operations by implementing processes and procedures.
- (Hair Care)
Project Executive – Operations
FitFlop
London
2011.09 - 2016.03
- Managed samples production and shipping for all markets worldwide for each new collection (22,000 pairs of samples), ensuring samples did reach partners OTIF, liaising with Product Development, Merchandising teams and factories.
- Facilitated scoping, testing and delivery of operational projects: automation of packing list and SMS ordering process.
- (Footwear)
Supply Chain Coordinator
2011.09 - 2015.06
- Executed B2B order management of 8 wholesalers: primary point of contact, managed end-to-end order life-cycle activities from issuing POs to factories to managing delivery of 450,000 pairs of shoes a year using Microsoft Dynamics Navision.
- Credit control activities: proforma/commercial invoices, presentation of letter of credit documents to British banks.
- Built impactful relationships with clients and suppliers.
Procurement Executive
Dole Packaged Foods Europe
Paris
2009.04 - 2010.10
- Ensured continuity of supply of solid packed products for EMEA market.
- Planned Supply demand and prevented shortage and overstock.
- (Food Producer)
Commercial / Sourcing Coordinator
Paris
2007.11 - 2009.04
- Managed innovation projects in collaboration with commercial director and engineers.
- Prepared technical offers and commercial quotes.
- Coordinated with logistics and production teams to ensure timely deliveries.
- Issued export documents and submitted to Chamber of Commerce for certification.
Export Coordinator and Buyer
Pacific Asia Exports
Sydney
2005.05 - 2007.06
- Managed orders and shipping to New Caledonia's supermarket chains (dry, chilled, and frozen goods).
- Negotiated prices with suppliers.
- Contributed to preparation of promotional events.
- Recognised for my professionalism, results, and good service provided to customers, received a 10 weeks' pay bonus.
- (Purchasing Office)
Education
Master's Degree - International Trade
CNAM
ParisNational Diploma - International Marketing (with Honours)
Regional Technical College
Sligo, IrelandSkills
Accomplished Supply Planning Manager with extensive experience in supply chain management, vendor relationship management, and international logistics Proven track record in managing complex supply operations across various industries, including fashion retail and food supplements Successfully reduced international freight costs by a third and managed inbound logistics for millions of products Expertise in 3 PL & warehouse management, project management, and materials management using systems like Microsoft Dynamics NAV, AX, and SAP Recognised for professionalism and results-driven approach with a career goal to optimise supply chain processes to enhance operational efficiency
Languages
English
Proficient
C2
French
Proficient
C2
Spanish
Upper Intermediate
B2
German
Intermediate
B1
Timeline
Supply Planning Manager
PZ Cussons
2024.01 - 2025.12
Supply Chain & Operations Manager
Hello Day
2022.01 - 2023.10
Logistics Manager
Crew Clothing Company
2016.09 - 2021.12
International Operations Executive
Percy & Reed Product Ltd
2016.04 - 2016.07
Project Executive – Operations
FitFlop
2011.09 - 2016.03
Supply Chain Coordinator
2011.09 - 2015.06
Procurement Executive
Dole Packaged Foods Europe
2009.04 - 2010.10
Commercial / Sourcing Coordinator
2007.11 - 2009.04
Export Coordinator and Buyer
Pacific Asia Exports
2005.05 - 2007.06
Master's Degree - International Trade
CNAM
National Diploma - International Marketing (with Honours)
Regional Technical College