Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Claire Ingham

Sutton Bridge,Lincolnshire

Summary

Organised and driven professional with strong communication and problem-solving skills. Proficient in managing schedules and handling confidential information with discretion. Committed to enhancing productivity and ensuring seamless operations.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

Personal assistant

Tanya White
Gedney Hill, Lincolnshire
09.2024 - Current
  • Personal Assistant to 17 year old girl with spinal muscular atrophy,
  • Assist with moving and handling using a track hoist.
  • Assist client with day to day living and personal care.
  • Administered medication through a PEG system
  • Prepare medication for the week ahead following strict protocol, hygiene and MARRS.
  • Accurate record keeping so that all team members and family are aware of the current situation with the client.
  • General housekeeping around house as required on that day.
  • Attend training sessions as required to remain up to date with procedures and legislation,

Care coordinator

Rest Assured Homecare
Kings Lynn, Norfolk
01.2022 - 09.2024
  • Coordinated care plans for improved patient outcomes.
  • Implemented protocols to enhance team efficiency.
  • Maintained detailed records, ensuring accurate documentation.
  • Provided emotional support for increased patient comfort.
  • Cultivated positive relationships with multidisciplinary teams to improve patient care.
  • Managed staff rotas for optimal coverage during peak periods.
  • Facilitated training sessions, enhancing staff competence and knowledge base.
  • Collaborated with healthcare professionals for comprehensive patient treatment plans.
  • Liaised with family members by providing regular updates on patient progress.
  • Ensured compliance with health and safety regulations, maintaining safe working environment.
  • Assessed patient needs to develop individualised care plans.
  • Monitored changes in patients' conditions, adjusting care plans as necessary.
  • Organised appointments with specialists to facilitate timely medical intervention.
  • Handled sensitive information confidentially respecting privacy laws and regulations.
  • Prioritised tasks efficiently, managing time effectively.
  • Handled emergency situations calmly, ensuring the safety of all involved.
  • Responded efficiently to day-to-day changes in care and support packages.
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Adhered to health and safety requirements in all aspects of care.
  • Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
  • Observed and respected patient dignity, privacy and independence to encourage communication
  • Conducted new business assessments, producing individual support plans and risk assessments to determine scope of service.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Maintained confidential case documentation in line with data protection regulations.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Attended regular training and supervision workshops for improved service user support.

Registered childminder

Self Employed
Sutton Bridge, Lincolnshire
04.2013 - 01.2022
  • Ensured child safety by implementing strict supervision routines and strategies.
  • Fostered a nurturing environment for children's emotional and social development.
  • Collaborated with parents to understand and cater to individual child needs.
  • Cultivated positive relationships with families, resulting in long-term contracts.
  • Developed engaging activities for children's cognitive growth through play-based learning methods.
  • Managed dietary requirements for each child, leading to improved overall health.
  • Liaised effectively with external agencies for safeguarding issues ensuring child welfare.
  • Conducted regular assessments of children's development, informing tailored care plans.
  • Prepared nutritious meals catering to various dietary restrictions boosting healthy eating habits.
  • Supported toilet training efforts facilitating successful transition from nappies.
  • Promoted good manners and personal hygiene among children instilling important life skills.
  • Observed monitored recorded progress of each child providing valuable feedback to parents.
  • Maintained strict compliance with PACEY and Ofsted standards through [Action] and [Action] to safeguard wellbeing and safety.
  • Maintained records of children's daily activities, meals and medications administered.
  • Developed positive, trusting relationships with groups of young children.
  • Coordinated outings to enhance children's understanding of the world around them.
  • Maintained clean and safe premises following rigorous hygiene standards, reducing risk of illness and injury.
  • Arranged stimulating resources promoting imaginative play enhancing creativity skills.
  • Administered first aid promptly during emergencies, minimising injury complications.
  • Assisted children with homework assignments improving their academic performance.
  • Provided consistent daily routine establishing structure in the home setting.
  • Delivered personalised care for infants including feeding changing nappies sleep scheduling.
  • Supervised children during rest and relaxation periods to maintain safety and facilitate mental and physical development.
  • Built and maintained transparent relationships with parents and caregivers to collaboratively resolve behavioural issues and facilitate cohesive care.
  • Transported children to and from school in line with set schedule.
  • Engaged children in stimulating learning-based activities and games.
  • Read stories and lead activities to help children build foundational learning skills.
  • Helped children with personal hygiene needs and taught young children to independently complete care tasks.
  • Created and maintained welcoming, safe and tidy space to promote children's development.
  • Role-modelled desired behaviours, habits and actions.
  • Disciplined children appropriately, upholding established rules of behaviour.
  • Advised parents on how to manage disruptive or unsocial behaviours at home.

Education

BTEC National Diploma - Business and Finance

Stamford College
Stamford
09.1988 - 06.1990

GCSEs - Various

Gleed Girls High School
Spalding, Lincolnshire
09.1983 - 06.1988

Skills

  • Attention to Detail
  • Empathetic listening
  • Confidentiality maintenance
  • Workflow optimisation
  • Procedural compliance
  • Verbal and oral communication
  • Documentation
  • Professional demeanour

Affiliations

  • Horses and horse riding.
  • Running
  • DIY

Timeline

Personal assistant

Tanya White
09.2024 - Current

Care coordinator

Rest Assured Homecare
01.2022 - 09.2024

Registered childminder

Self Employed
04.2013 - 01.2022

BTEC National Diploma - Business and Finance

Stamford College
09.1988 - 06.1990

GCSEs - Various

Gleed Girls High School
09.1983 - 06.1988

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Claire Ingham