Claire Hughes

Answering the Phone

Dealing with Customers Orders via Phone call or Email

Entering Customer orders onto the SAP system

Printing out the relevant paperwork

Covering reception as and when required

Complaints/Returns from customer

Stock Level checks

Various other office duties

Dealing with customer enquiry's over the phone

Entering orders onto the system

Making call to customer's to arrange delivery of the products they have ordered

• Managed phone calls, resulting in effective communication flow within the company.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.

• Coordinated office supplies orders to keep necessary materials available at all times.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Maintained an organised reception area for a professional business environment.
• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.