Claire Hope

• Leading the management and delivery of student recruitment globally, monitoring opportunity and risk and planning accordingly.
• Leading on implementation of student recruitment strategy, and annual implementation plans to support the delivery of GSA's recruitment objectives.
• Analysis of market data, risks and opportunities to report on performance and trends.
• Resource and financial management to ensure delivery of student number and income targets.

• Leading the global recruitment team to deliver key recruitment sales targets across all global markets.
• Developing and delivering short and long term data informed recruitment strategies and plans
• Reporting and measuring impact of all activity, analysis of data and identifying mitigations.
• Management of internal and external strategic and operational relationships.
• Presenting, influencing and reporting to senior management on progress and opportunities for growth.

• Strategic leadership and development of the Admissions and Applicant Experience team comprising 45+ staff
• Supporting over 100% growth in international applications and effective resource management
• Developing and implementing international policy changes to reflect market and immigration updates
• Ensuring continued emphasis on KPIs, service levels and contributing to income targets
• Reporting on performance against sales and budget targets to various stakeholders

• Leadership of sales and operation teams
• Management and development the University's agent network including contractual procedures, onboarding, communication and training and developing incentivisation plans for key agents
• Lead for training and portfolio knowledge of team
• Account management of internal and external relationships and contracts
• Management of operations team responsible for proving support including CRM, reporting and logistics
• Management of team through complex structural changes

• Led the strategic development and operational management of the University's international student recruitment activities in designated regions
• Planned and managed team budgets, forecasts and targets, prioritising spend to maximise return on investment
• Supported the promotion of the University and negotiation of contract terms with overseas institutions, pathway providers, and sponsorship bodies, including undertaking and hosting visits from sponsorship and scholarship bodies

Teaching English as a Foreign Language in UK and overseas