Claire Hockley
Kirkcaldy,EDH
Summary
Professional with strong background in territory management. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Works well within a team collaboration and on own initiative. Expertise in negotiation, closing the sale, and a very high level of customer service and aftercare. Reliable and results-focused with passion for achieving targets and exceeding expectations whilst maintaining integrity and honesty with my client base.
Overview
20
20
years of professional experience
Work History
Territory Manager
Aston & Fincher Hair & Beauty Ltd
04.2010 - Current
- Grew a brand new territory in Scotland from zero sales revenue to £750k per annum within the hair and beauty industry for the leading independent wholesaler in the UK.
- Consistently achieved all growth targets and new account targets.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided monthly business meetings and support to drive customer satisfaction and increase sales revenue for the salon.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Carried out full product training and set up incentives within salons to drive sales forward.
Account Manager
Bartech Limited
01.2005 - 03.2010
- Managed high revenue projects for the provision of minibars within the hospitality sector for large hotel corporations.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a portfolio of key accounts, ensuring timely communication and effective problem resolution through to project end.
- Successfully resolved any issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
GCSE & HIGHER A LEVELS -
Sutton Coldfield Girls Grammar School
Birmingham UKSkills
- Team collaboration and leadership
- Customer engagement strategies
- Multitasking and organization
- Sales expertise
- Training & Education
- Strong personal drive
- Business Consultancy
- High client retention skills
Travel, Reading, Volunteering for local charities
I am currently a volunteer befriender in my spare time which involves offering care and support for those in need of extra guidance within the community
Timeline
Territory Manager
Aston & Fincher Hair & Beauty Ltd
04.2010 - Current
Account Manager
Bartech Limited
01.2005 - 03.2010
GCSE & HIGHER A LEVELS -
Sutton Coldfield Girls Grammar School
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