Summary
Overview
Work history
Education
Skills
Volunteering roles whilst living in Singapore - January 2023 - December 2024
Timeline
Generic

Claire Hewer

Horsham,West Sussex

Summary

Experienced professional with a strong background in administrative leadership and team management. Proficient in customer relationship management systems, Excel spreadsheet proficiency, and Microsoft Office. Demonstrates excellent attention to detail, confidentiality maintenance, and resilience under pressure. Skilled in KPI management, budgeting and financial analysis, accounts payable procedures, and knowledge of GDPR regulations. Adept at Outlook calendar management and health and safety compliance. Committed to maintaining high standards of performance while achieving organisational goals.

Organised and proactive, with proven ability to manage team workflows and prioritise tasks. Demonstrates strong communication and problem-solving skills, ensuring seamless office operations.

Overview

21
21
years of professional experience
1
1
year of post-secondary education

Work history

Customer Administration Supervisor

Assurity Consulting Ltd
Horsham, West Sussex
04.2018 - 12.2022
  • Supervised daily workflow for the customer administration team ensuring strict adherence to company policies.
  • Coordinated training sessions for new staff members to improve team knowledge and performance.
  • Managed customer queries daily as the first point of contact, and ensured timely and effective response.
  • Conducted regular performance evaluations to support employee development and motivation.
  • Coordinated workflow schedules to meet company deadlines.
  • Managed multiple email inboxes and diaries and coordinated travel arrangements.

Accounts Administrator

Nick Kenward Construction Ltd
Horsham, West Sussex
03.2017 - 04.2018
  • Managed accounts payable and receivable processes to ensure accurate financial reporting.
  • Coordinated monthly reconciliations to maintain precise data integrity.
  • Reviewed expense forms, maintaining transparency in expenditure.
  • Checked vendor invoices against purchase orders to prevent discrepancies.
  • Coordinated with different departments for timely completion and accuracy of financial reports.
  • Conducted bank reconciliations regularly to keep accounts balanced.
  • Generated purchase orders for controlled spending.

Adminstrator

Merlin Corporate Communications
Worthing, West Sussex
02.2002 - 03.2017
  • Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
  • Managed accounts payable and receivable processes to ensure timely payment and accurate record-keeping.
  • Conducted bank reconciliations regularly to maintain accurate records.

Education

GCSEs -

Culverhouse Comprehensive School
South Ockendon
05.1984 - 06.1984

Diploma of Higher Education - Ladies Hair Dressing

Central Sussex College
Crawley, West Sussex
09.2013 - 12.2014

Skills

  • Customer relationship management systems
  • Excel spreadsheet proficiency
  • Microsoft Office
  • Administrative leadership
  • Team Leadership
  • Outlook calendar management
  • Spreadsheet creation and management
  • Database administration
  • Confidentiality maintenance
  • KPI management
  • Resilience under pressure
  • Budgeting and financial analysis
  • Excellent attention to detail
  • Accounts payable procedures
  • Knowledge of gdpr regulations
  • Health and Safety Compliance


Volunteering roles whilst living in Singapore - January 2023 - December 2024

Books Beyond Borders - Volunteer in charity bookshop


SPCA - Singapore Prevention of Cruelty to Animals

Volunteer fundraiser and Shelter Assistant 


Timeline

Customer Administration Supervisor

Assurity Consulting Ltd
04.2018 - 12.2022

Accounts Administrator

Nick Kenward Construction Ltd
03.2017 - 04.2018

Diploma of Higher Education - Ladies Hair Dressing

Central Sussex College
09.2013 - 12.2014

Adminstrator

Merlin Corporate Communications
02.2002 - 03.2017

GCSEs -

Culverhouse Comprehensive School
05.1984 - 06.1984
Claire Hewer