Claire Hewer
Horsham,West Sussex
Summary
Experienced professional with a strong background in administrative leadership and team management. Proficient in customer relationship management systems, Excel spreadsheet proficiency, and Microsoft Office. Demonstrates excellent attention to detail, confidentiality maintenance, and resilience under pressure. Skilled in KPI management, budgeting and financial analysis, accounts payable procedures, and knowledge of GDPR regulations. Adept at Outlook calendar management and health and safety compliance. Committed to maintaining high standards of performance while achieving organisational goals.
Organised and proactive, with proven ability to manage team workflows and prioritise tasks. Demonstrates strong communication and problem-solving skills, ensuring seamless office operations.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work history
Customer Administration Supervisor
Assurity Consulting Ltd
Horsham, West Sussex
2018.04 - 2022.12
- Supervised daily workflow for the customer administration team ensuring strict adherence to company policies.
- Coordinated training sessions for new staff members to improve team knowledge and performance.
- Managed customer queries daily as the first point of contact, and ensured timely and effective response.
- Conducted regular performance evaluations to support employee development and motivation.
- Coordinated workflow schedules to meet company deadlines.
- Managed multiple email inboxes and diaries and coordinated travel arrangements.
Accounts Administrator
Nick Kenward Construction Ltd
Horsham, West Sussex
2017.03 - 2018.04
- Managed accounts payable and receivable processes to ensure accurate financial reporting.
- Coordinated monthly reconciliations to maintain precise data integrity.
- Reviewed expense forms, maintaining transparency in expenditure.
- Checked vendor invoices against purchase orders to prevent discrepancies.
- Coordinated with different departments for timely completion and accuracy of financial reports.
- Conducted bank reconciliations regularly to keep accounts balanced.
- Generated purchase orders for controlled spending.
Adminstrator
Merlin Corporate Communications
Worthing, West Sussex
2002.02 - 2017.03
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
- Managed accounts payable and receivable processes to ensure timely payment and accurate record-keeping.
- Conducted bank reconciliations regularly to maintain accurate records.
Education
GCSEs -
Culverhouse Comprehensive School
South Ockendon 1984.05 - 1984.06
Diploma of Higher Education - Ladies Hair Dressing
Central Sussex College
Crawley, West Sussex 2013.09 - 2014.12
Skills
- Customer relationship management systems
- Excel spreadsheet proficiency
- Microsoft Office
- Administrative leadership
- Team Leadership
- Outlook calendar management
- Spreadsheet creation and management
- Database administration
- Confidentiality maintenance
- KPI management
- Resilience under pressure
- Budgeting and financial analysis
- Excellent attention to detail
- Accounts payable procedures
- Knowledge of gdpr regulations
- Health and Safety Compliance
Volunteering roles whilst living in Singapore - January 2023 - December 2024
Books Beyond Borders - Volunteer in charity bookshop
SPCA - Singapore Prevention of Cruelty to Animals
Volunteer fundraiser and Shelter Assistant
Timeline
Customer Administration Supervisor
Assurity Consulting Ltd
2018.04 - 2022.12
Accounts Administrator
Nick Kenward Construction Ltd
2017.03 - 2018.04
Diploma of Higher Education - Ladies Hair Dressing
Central Sussex College
2013.09 - 2014.12
Adminstrator
Merlin Corporate Communications
2002.02 - 2017.03
GCSEs -
Culverhouse Comprehensive School
1984.05 - 1984.06