Claire Henderson

Accomplished professional with a strong background in strategic planning, workforce and programme delivery within a NHS setting including Healthcare education. Demonstrates exceptional written and verbal communication skills, including proficiency in the use of Microsoft programmes e.g. Word, PowerPoint and excel, coupled with notable leadership qualities that ensure staff engagement and well-being. Experienced in quality assurance, risk management, and problem-solving using analytical skills from thematic data streams to ensure compliance with regulatory bodies and staff / patient safety. Resourceful and able to work independently or collaboratively as part of a team, maintaining composure under pressure while effectively prioritising workload.

• HCPC state registered Paramedic (HCPC registration number: PA078630.)
• Royal College of Paramedics. (RCoP – CP000777)
• IHCD Qualified Ambulance Technician (1997)
• IHCD Paramedic (1999)
• IHCD Instructional Methods Qualification (2007)
• IHCD Instructional Qualifiers Qualification (2007)
• City & Guilds Level 2 Beauty Therapy
• VTCT Level 3 Swedish Body Massage
• Immediate Care in Sport Course (ICIS) qualified Instructor
• Advanced 12 Lead ECG course = pass (City of London University)
• NHS Pathways Accredited Trainer – Dec 2012

• JRCALC 2017 Supplement, class publishing
• Maternity clinical practice guidelines, referenced author.
• College of Paramedics Insight Magazine, June 2025
• Feature Case study publication in national magazine

• Fully trained and qualified Beauty Therapist. Trained at Guildford College completing City & Guilds level 2 Beauty Therapy qualification and VTCT Level 3 Swedish body massage.
• Experience working in 5 star spa (Pennyhill Park), beauty salons and as a sole trader managing own business.

• Main aspects of job role is patient facing, attending to patients in their homes via referrals from primary care and other community stakeholders to provide comprehensive medical assessments and devise treatment plans with the aim of preventing hospital admission. The demographic of patients are generally elderly, therefore to keep them safe and well out of hospital has proven evidence of positive experience and improvement in treatment goals.
• Within the role, providing clinical supervision and support to peers and junior staff, in addition to proactively managing staff rotas, absence management and CPD activities to ensure staff are supported clinically and their well-being is optimised.
• Proactive involvement in service development to review existing systems and processes to align with changes and deep dive to making systems safe and efficient, including reviewing incident reports to identify themes and creation of solutions.
• Supporting the education and placement of students, ensuring valuable experiences aligning with their professional standards and programme requirements.

• Strategic workforce development within healthcare education frameworks and compliance with registered bodies standards
• Quality assurance and governance, compliance with regulatory body requirements, risk register oversight and PSIRF / Serious Incident investigation management
• Performance Leadership, managing staff performance through appraisals, workforce planning to ensure service delivery, well-being support to ensure efficiently functioning workforce.
• Stakeholder engagement with
• Health promotion and Education – including holistic and complementary therapies.

• Qualified Beauty Therapist who enjoys providing holistic therapies to clients, supporting mindfulness and self-care
• Keen, albeit, novice gardener - found a passion for gardening and embarking on creating a vegetable plot this year
• Enjoy walking and outdoor activities including skiing

Featured case study in Royal College of Paramedics Insight nationally distributed magazine (June 2025 edition) focusing on my role as a community paramedic and prevention of hospital admission work in the community. Also attained a "Proud to Be" Buckinghamshire Healthcare NHS Trust acknowledgement for this publication which was distributed to the whole organisation and Executive team.

JRCALC 2017 Supplement Guidelines publication - referenced author in publication of maternity clinical practice guidelines.