Claire Hamilton
Carnoustie,Angus
Summary
I am hardworking, reliable with a strong work ethic and the ability to adapt to many roles. My main experience is in Administration although in all different sectors allowing me to to gain skills and experience in other fields. I am enthusiastic about learning new skills and always willing to try something new.
Overview
13
13
years of professional experience
Work History
Administrator
Grizzly Bear Hot Tubs
Carnoustie, Angus
10.2023 - Current
- Interacted with customers professionally by phone, email and in-person
- Managing appointments on diary system for whole team
- Responsible for scheduling all engineers for installations, maintenance, relocations, repairs and services
- Stock taking and managing goods in-and-out of the warehouse
- Responsible for scheduling all travel and accommodation
- Updated sales databases with current, accurate client information
- Liaised with customers and external companies to resolve enquiries, appointment requests and billing questions
Supervisor
Perfect Laundry
Carnoustie, Angus
08.2019 - 06.2024
- Liaised with customers and contracts by phone, email and in-person to deliver accurate services
- Supervised activities of workers and enforced safety regulations
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard and on time for delivery
- Interviewed and trained up any new hires
- Dealt with customer complaints and rectified product and service issues
- Booked any maintenance required for upkeep of heavy machinery
- Maintained clean, organised working areas to create positive, productive environments with minimal risk
Support Worker
Hillcrest
Angus
08.2018 - 08.2022
- Managed service users diaries making sure appointments and functions were attended or rebooked when necessary
- Maintained detailed records of service users behaviour changes for healthcare reference
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene
- Administered medication with rigorous planning and recordkeeping
- Used excellent communication and interpersonal skills to engage and interact with individuals in need
- Built strong patient relationships through compassionate care and friendly rapport building
- Assisted service user to appointments keeping record of any information that may need relayed to team or service users families
Retail Assistant/Content Creator
Quirky Boutique
Carnoustie, Angus
07.2018 - 11.2021
- Greeted customers and offered assistance with selecting purchases
- Operated cash registers using EPOS System accuracy and processed cash and card transactions
- Assisted with creating and scheduling social media content to boost online presence
- Monitored social media trends to find opportunities to reach new audiences
- Managed social media accounts, creating and scheduling posts to maintain active online presence
- Produced high quality, impactful content to strict deadlines, consistently meeting brand standards
- Wrote engaging, entertaining and informative media posts for different uses
- Responded to audience feedback and comments, fostering sense of community and brand loyalty
Temp Admin Assistant
Glaxosmithkline
Montrose
01.2017 - 01.2018
- Assisted with large company backlog organising highly sensitive pharmaceutical information and making sure filed appropriately
- Scheduled flights and accommodation for all business trips throughout my department making sure to keep within company budget
- Received, sorted and distributed incoming mail
- Completed assigned work within deadlines and to company standards
- Facilitated booking of maintenance and repairs of lab equipment and machinery
Office Administrator
Triage Central Ltd
Arbroath/Dundee
02.2012 - 08.2016
- Assisted clients with their job search making sure meeting Job Centre requirements
- Booking clients for CV creating and interview prep workshops
- Negotiated terms of employment for staff and contractor agreements
- Liaising with job centre plus and DWP so that any missed appointments can be sanctioned appropriately
- Answered high-volume daily telephone and email enquiries
- Managing diaries for all contracts
- Dealing with highly sensitive client information
- Maintained high standards of accuracy and quality in data entry and recordkeeping
- Managing audits across multiple contracts
- Built positive relationships with recruiters to source suitable employment posts for clients
Education
Carnoustie High School
GCSEs - English 2 Modern Studies 3 Geography 3 Sports Leadership 2
Arbroath Academy
Arbroath /2012 -
SVQ Level 2 - Business And Administration
Buisness And Administration
Arbroath /2013 -
SVQ Level 3 - Business And Adminstration
Business And Administration
Arbroath /2014 -
Skills
- Confident in Microsoft and Excel
- Excellent Timekeeping
- Attention to Detail
- Hardworking
- Highly organised
- Positive attitude
Timeline
Administrator
Grizzly Bear Hot Tubs
10.2023 - Current
Supervisor
Perfect Laundry
08.2019 - 06.2024
Support Worker
Hillcrest
08.2018 - 08.2022
Retail Assistant/Content Creator
Quirky Boutique
07.2018 - 11.2021
Temp Admin Assistant
Glaxosmithkline
01.2017 - 01.2018
Office Administrator
Triage Central Ltd
02.2012 - 08.2016
Carnoustie High School
GCSEs - English 2 Modern Studies 3 Geography 3 Sports Leadership 2
Arbroath Academy
/2012 -
SVQ Level 2 - Business And Administration
Buisness And Administration
/2013 -
SVQ Level 3 - Business And Adminstration
Business And Administration
/2014 -
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