CLAIRE HAINES
Winchester,UK
Summary
A highly organised professional with expertise in customer relationship management and business administration. Demonstrates strong relationship-building skills and a positive attitude, supported by excellent time management abilities. Proactive planner and problem solver.
Overview
31
31
years of professional experience
Work history
Business Development Manager
Co Tops
Luton
09.2023 - 02.2025
- Company Overview: Supplier of laminate and acrylic worktops to the trade.
- Focus on building long term relationships with both new and existing customers.
- Promoting the company's products and services, addressing and predicting customers objectives.
- Keeping accurate records of customer engagement and business levels.
- Identifying new markets and customer needs.
- Sourcing and creating new leads for business development.
- Meeting and exceeding sales targets.
- Providing after sales support when needed.
- Secured new business opportunities by cultivating strong relationships with potential clients.
Company Director
Speclar Ltd t/a Lawnmaster
Basingstoke
01.2007 - 10.2023
- Owner of two lawn treatment franchised areas.
- Sold business to a long-term employee as a going concern.
- Starting with virgin territory, built up the business to a loyal client base of approx.1800 regular customers (with 4/5 treatments per year).
- Office/warehouse, with 5 additional members of staff.
- Largest turnover depot in the UK.
- Carried out depot compliance visits to other franchisees for the franchisor.
- Focus on pricing, marketing, customer retention, profit and good quality service.
- Oversaw daily company operations to reach financial targets.
- Drove business growth with strategic planning and forecasting.
- Monitored budget to meet sales and revenue targets.
Franchisee Owner
Domestique
Basingstoke & Winchester
01.2011 - 01.2013
- Company Overview: Cleaning franchise, which was a great business model in principle.
- Whilst getting clients proved to be extremely easy, getting reliable good cleaners was impossible.
- Made good profit in the first year, sold back to Franchisor.
- Strengthened franchise reputation with consistent high-quality service delivery.
- Managed daily operations, ensuring smooth running of the business.
General Manager
Howdens Joinery
Winchester, Basingstoke & Camberley
01.1996 - 01.2007
- Company Overview: Trade Kitchen, joinery and hardware supplier.
- Starting as Business Developer, quickly progressing through all roles in the business from Kitchen Designer, Sales Representative to Assistant Manager and General Manager.
- Covering all aspects of the business with a focus on forecasting and achieving sales targets.
- Recruitment, ongoing staff training and development, whilst encouraging staff progression.
- Covering other stores as and when necessary.
- Created 3D Rendering of kitchen designs using CAD software, improving client visualisation.
- Went to Atlanta, USA for a week to help with the new start up stores.
- Established a positive work environment which promoted staff morale and productivity.
- Maintained organisational compliance with applicable legislation and regulations.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
Telesales
Hall Aggregates
Winchester
01.1995 - 01.1996
Estate Agent Receptionist
Penyards
Romsey
01.1994 - 01.1995
Education
'A' Level - Business Studies
Peter Symonds College
GCSE - 9 GCSE's - 7 at Grade C and above including Maths and English
Test Valley School
Skills
- Full UK Clean Driving Licence
- DBS Checked
- Customer relationship management
- Highly organised
- HR and H&S Experience
- Key performance indicators
- Excellent time management skills
- Outstanding customer service
Timeline
Business Development Manager
Co Tops
09.2023 - 02.2025
Franchisee Owner
Domestique
01.2011 - 01.2013
Company Director
Speclar Ltd t/a Lawnmaster
01.2007 - 10.2023
General Manager
Howdens Joinery
01.1996 - 01.2007
Telesales
Hall Aggregates
01.1995 - 01.1996
Estate Agent Receptionist
Penyards
01.1994 - 01.1995
GCSE - 9 GCSE's - 7 at Grade C and above including Maths and English
Test Valley School
'A' Level - Business Studies
Peter Symonds College
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