Claire Griffiths
Liverpool ,Merseyside
Summary
Event Host with strengths in guest relations and event operations. Known for creating a welcoming atmosphere and delivering exceptional service through effective communication and problem-solving during events. Ensures safe, clean environments while managing team collaboration to enhance guest experiences. Experienced in training and providing support to team members, increasing high standards of customer care. Committed to upholding high standards of customer service and safety. Oversees event operations in line with company policies. Provide history tours to guests. Trusted key holder.
Experienced in working with children, and admin experience in the school office. Computer literacy and all aspects of administration work including identifying areas for improvement, creating and implementing procedures. Team player.
Overview
19
19
years of professional experience
4053
4053
years of post-secondary education
1
1
Certification
Work History
Data Processing Manager
Holly Lodge Girls’ College
Liverpool, Merseyside
2007.09 - 2014.12
- Compiled reports for departmental leaders
- Monitored student progress and generated termly reports
- Managed data transfer
- Made amendments to student time tables supported the deputy headteacher in all aspects of teacher and student timetable, enrolment and admissions
- Supported the exams officer during exam season, setting up exam venues with correct signage, invigilating exams, distributing and collecting papers, storing papers securely, acting as a reader/scribe
- Compiled and distributed details reports on various cohorts of pupils
- Identified areas of improvement and created procedures to improve the running of the business
- Managed all aspects of attendance administration
- Managed the first response messaging service
- Liaised with external agencies
- Spoke with parents and resolved issues professionally
- Supervised and gave guidance to vulnerable pupils
- Supported colleagues with system training
Finance Assistant
St Edward’s College
Liverpool , Merseyside
2005.05 - 2007.08
- Reconciled bank statements to maintain accurate financial records and identify discrepancies promptly.
- Processed invoices and purchase orders efficiently, guaranteeing timely payments to suppliers and contractors.
- Managed financial transactions and maintained accurate records of all company expenditures and receipts.
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Managed petty cash transactions and maintained detailed records of expenditures for accountability.
- Provided administrative support, including filing, photocopying, and handling sensitive financial information securely.
- Conducted regular bank reconciliations to verify the accuracy of financial data and identify discrepancies.
- Monitored accounts to ensure payments are up to date and resolved any discrepancies in billing and accounts.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable balances.
- Chased missing transactions to help facilitate timely payments.
Team Leader
Focus DIY
Liverpool , Merseyside
1999.06 - 2005.05
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with friendly and professional demeanour.
- Assisted with team recruitment, interviewing and onboarding.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Trained and supervised team to deliver on store sales targets.
- Supervised the running of the checkouts and cash office
- Cash up and manage banking
- Stock control, including ordering, booking in, signing off deliveries
Usher/General Assistant
Showcase Cinema
Liverpool, Merseyside
1997.09 - 1999.04
- Worked on the box office advising patrons of movies, times and sold tickets
- Greeted patrons at venue entrances, offering programmes and directing them to their seats for an organised event experience.
- Implemented crowd control measures during peak times, maintaining order and preventing overcrowding.
- Provided directions and escorted patrons to assigned seats using flashlights to offer warm welcome.
- Cleaned lobby, removed litter and disposed garbage to maintain tidy appearance and comply with sanitation standards.
- Responded to guest questions about events and future offerings to build commitments and strengthen community support.
- Processed admission payments and provided receipts to maintain proof of purchase.
- Provided support to various departments depending on the needs of the day
Trainee stable hand/instructor
Maypole Farm
Liverpool, Merseyside
1996.04 - 1997.05
- Kept the stable yard clean and tidy at all times. Reporting any health and safety issues to management
- Muck out stables daily, feed horses, refresh water buckets
- Groom horses daily
- Tack up horses and prepare them for lessons
- Support riding instructors when in lessons
- Maintenance of equipment
- Provide a welcoming environment to patrons, owners and students
- Provide sales assistance in the on site tack shop
- Receive deliveries of feed, hay and straw and keep storage areas organised and safe
- Work as part of a team, following instructions from management to ensure best practices and the smooth running of the yard
- Attend regular lessons as part of my training
Event Host
Haunted Happenings
Nottingham , Nottinghamshire
2023.12 - 12 0
- Delivered exceptional guest service at events with a welcoming demeanour
- Informed guests of event schedules, facilities and available services
- Ensured event spaces remained clean and safe throughout
- Greeted guests upon arrival, providing a warm welcome and directing them to their seats.
- Managed client interactions and team operations to strengthen brand reputation
- Demonstrated effective problem-solving to manage and resolve unplanned issues during events
- Managed event operations, prioritising tasks and delegating effectively
- Responded to guest inquiries promptly, providing outstanding and courteous assistance
- Deliver health and safety procedures, company policies and take guests on history tours of the location
- Working as part of a team, promoting excellent customer service
- Collaborated with team members to train new staff, promoting high standards of service.
Education
Certificate - Basic Counselling and Listening Skills
Centre for Personal Development
Liverpool, Merseyside Sep 2002 - Sep 2002
GCSEs - Maths
Anfield Community Comprehensive School
Liverpool , Merseyside Sep 1991 - May 1996
GCSEs - English
Anfield Community Comprehensive School
Liverpool , Merseyside Sep 1991 - May 1996
GCSEs - Art
Anfield Community Comprehensive School
Liverpool, Merseyside Sep 1991 - May 1996
NVQ Level 2 - Understanding Adverse Childhood Experiences
Liverpool Adult Learning Service
Liverpool, Merseyside Sep 2022 - Jul 2023
NVQ Level 1 - Employability Skills
Liverpool Adult Learning Service
Liverpool, Merseyside Jan 2018 - Jul 2018
NVQ Level 1 - Personal and Social Development
Liverpool Adult Learning Service
Liverpool, Merseyside Jan 2018 - Jul 2018
NVQ Level 2 - Supporting Individuals with Learning Disabilities
Liverpool Adult Learning Service
Liverpool, Merseyside Sep 2017 - Jul 2018
NVQ Level 2 - Caring for Children and Young People
Liverpool Adult Learning Service
Liverpool, Merseyside Sep 2017 - Jul 2018
NVQ Level 2 - Supporting Teaching and Learning in Schools
Liverpool Adult Learning Service
Liverpool , Merseyside Sep 2016 - Jul 2017
NVQ Level 1 - Employability
Liverpool Adult Learning Service
Liverpool , Merseyside Sep 2017 - Dec 2017
Certificate of Higher Education - ECDL
Liverpool Adult Learning Service
Liverpool, Merseyside Sep 2007 - Dec 2007
NVQ Level 1 - Digital Skills
Knowsley Community College
Liverpool , Merseyside Mar 2026 - Current
NVQ Level 1 - Cyber Security
Knowsley Community College
Liverpool , Merseyside Mar 2026 - Current
Skills
- Event management
- Guest relations
- Client interaction
- Customer service
- Team collaboration
- Training support
- Team Leadership
- Customer engagement
- Leadership qualities
- Organised
- Public speaking
- problem solving
- Data management
- Communication skills
- Safety procedures
- Attention to detail
- Adaptable
- Team player
- Basic IT skills
- Desire to learn
Certification
- GCSE Art
- GCSE English
- GCSE Maths
- Basic Counselling and Communication Skills Centre for Personal Development
- ECDL
- Microsoft word and excel
- L2 Certificate Supporting Teaching and Learning in Schools
- L2 Certificate Introducing Caring for Children and Young People
- L2 Certificate Understanding Adverse Childhood Experiences
- L2 Award Supporting Individuals with Learning Disabilities
- L1 Award Developing Employability Skills
- L1 Award Personal and Social Development
- L1 Award Employability Skills
- Level 1 Cyber Security (currently enrolled)
- L1 Digital Skills (currently enrolled)
Hobby and interests
I have a love for anything spooky so spend most of my free time attending paranormal events, ghost walks and joining my team on private investigations.
I enjoy going to the cinema, the theatre, museums and have a love of history, particularly local history. I am intrigued by architecture and love studying old buildings.
I love animals so like to go to the safari park, zoo and aquarium. I have three children so I spend a lot of my time with them on days out.
Timeline
Event Host
Haunted Happenings
2023.12 - 12 0
Data Processing Manager
Holly Lodge Girls’ College
2007.09 - 2014.12
Finance Assistant
St Edward’s College
2005.05 - 2007.08
Team Leader
Focus DIY
1999.06 - 2005.05
Usher/General Assistant
Showcase Cinema
1997.09 - 1999.04
Trainee stable hand/instructor
Maypole Farm
1996.04 - 1997.05
Certificate - Basic Counselling and Listening Skills
Centre for Personal Development
Sep 2002 - Sep 2002
GCSEs - Maths
Anfield Community Comprehensive School
Sep 1991 - May 1996
GCSEs - English
Anfield Community Comprehensive School
Sep 1991 - May 1996
GCSEs - Art
Anfield Community Comprehensive School
Sep 1991 - May 1996
NVQ Level 2 - Understanding Adverse Childhood Experiences
Liverpool Adult Learning Service
Sep 2022 - Jul 2023
NVQ Level 1 - Employability Skills
Liverpool Adult Learning Service
Jan 2018 - Jul 2018
NVQ Level 1 - Personal and Social Development
Liverpool Adult Learning Service
Jan 2018 - Jul 2018
NVQ Level 2 - Supporting Individuals with Learning Disabilities
Liverpool Adult Learning Service
Sep 2017 - Jul 2018
NVQ Level 2 - Caring for Children and Young People
Liverpool Adult Learning Service
Sep 2017 - Jul 2018
NVQ Level 2 - Supporting Teaching and Learning in Schools
Liverpool Adult Learning Service
Sep 2016 - Jul 2017
NVQ Level 1 - Employability
Liverpool Adult Learning Service
Sep 2017 - Dec 2017
Certificate of Higher Education - ECDL
Liverpool Adult Learning Service
Sep 2007 - Dec 2007
NVQ Level 1 - Digital Skills
Knowsley Community College
Mar 2026 - Current
NVQ Level 1 - Cyber Security
Knowsley Community College
Mar 2026 - Current