Claire Gibson
Eastleigh,Hampshire
Summary
Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills. Patient, responsive and helpful in dealing with employee needs. Devoted to elevating employee retention and preserving company culture. Motivated to help employees with career path and choices. Dedicated team player and ready to immerse in challenging tasks.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
Work History
Teaching assistant in primary school
Shakespeare Junior School
Eastleigh, Hampshire
09.2018 - Current
- Created positive, engaging learning environments to improve student experiences.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Invigilated tests and exams with excellent planning and procedural knowledge.
- Managed pupil behaviour to cultivate focused and productive classes.
- Supervised pupils during lunchtimes and educational visits.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Maximised class teacher productivity by preparing work and activities in advance of lessons.
- Utilised expert behaviour management techniques to carefully manage disruptive classroom conduct.
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
- Acted as superb role model, consistently promoting school mission and values.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Aided improvements in educational, emotional and social development.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
Waitress
Banks Bistro
Bishop's Waltham, Hampshire
01.2014 - 08.2018
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted and escorted guests to tables.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided menu and offered recommendations to complement dining experience.
- Participated in staff meetings to discuss specials, menu changes and group reservations.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Maintained bar stocks, replenishing daily as necessary.
- Informed kitchen staff regarding order and requirements.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Trained new wait staff to deliver quality service and uphold brand standards.
Human resources administrator
Wates Group
Leatherhead, Surrey
04.2006 - 12.2009
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Organised company-wide events designed to boost employee morale.
- Organised company-wide team-building events to boost employee morale.
- Handled on-boarding process for newly hired employees, including distributing paperwork.
- Answered questions from employees regarding health benefits and retirement plan options.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Managed benefits enrolment by answering questions and aiding employees with login details.
- Built and cultivated lasting rapport with employees, peers, upper management and outside vendors.
- Updated HR database with new employee information, changes in benefits and other details on daily basis.
- Addressed employee conflicts immediately following all corporate procedures.
- Answered questions from employees regarding health benefits and retirement plan options in person, over phone and by email.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
Temporary HR Administrators
Agencies
Epsom, Surrey
09.2005 - 04.2006
- Exceeded weekly targets through dedicated service and selling.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Understood importance of strict confidentiality at all times and handled confidential personal information.
- Maintained and updated employee files and records.
- Offered efficient query management, providing first-line advice to managers and employees and escalating issues to HR colleagues.
- Communicated courteously, confidently and clearly at all levels across organisation.
HR assistant
Research Machines
Didcot, Oxfordshire
01.2005 - 08.2005
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Implemented employee and contractor filing systems to improve administrative efficiency.
- Facilitated employment offers and drafted contracts.
- Worked with department managers to implement best practice strategies for employees.
- Supported HR Managers in developing performance management procedures, increasing operational productivity.
- Ran payroll processes and updated employee benefits details.
- Communicated courteously, confidently and clearly at all levels across organisation.
- Maintained and updated employee files and records.
- Collated absence and punctuality metrics through HR system reports, assisting in punctuality procedures, running lateness reports and liaising with line managers to issue counselling notices.
- Provided proactive, professional and efficient HR operational service.
- Assisted in developing new HR initiatives, projects and procedures.
- Assisted in creating employment contracts, variation agreements and other written documents.
- Offered efficient query management, providing first-line advice to managers and employees and escalating issues to HR colleagues.
- Understood importance of strict confidentiality at all times and handled confidential personal information.
Waitress
Banks Bistro
Bishop's Waltham, Hampshire
09.1999 - 07.2004
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted and escorted guests to tables.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided menu and offered recommendations to complement dining experience.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
Education
GCSEs - Maths
Eastleigh College
Eastleigh 09.2018 - 07.2019
Functional Skills - Maths
Eastleigh College
Eastleigh 09.2017 - 06.2018
Postgraduate Diploma - Human Resource Management
Kingston University
Kingston upon Thames 09.2007 - 06.2009
Bachelor of Arts - Human Resources Management
Solent University
Southampton 09.2001 - 06.2004
GNVQ - Business Studies
Barton Peveril Sixth Form College
Eastleigh 09.1998 - 06.2001
Skills
- Strong organisational and communication skills
- High attention to detail and confidentiality
- Promoting employee well being
- Behaviour management and modelling
- Special needs support being empathetic, patient, calm in stressful situations
Timeline
Teaching assistant in primary school
Shakespeare Junior School
09.2018 - Current
GCSEs - Maths
Eastleigh College
09.2018 - 07.2019
Functional Skills - Maths
Eastleigh College
09.2017 - 06.2018
Waitress
Banks Bistro
01.2014 - 08.2018
Postgraduate Diploma - Human Resource Management
Kingston University
09.2007 - 06.2009
Human resources administrator
Wates Group
04.2006 - 12.2009
Temporary HR Administrators
Agencies
09.2005 - 04.2006
HR assistant
Research Machines
01.2005 - 08.2005
Bachelor of Arts - Human Resources Management
Solent University
09.2001 - 06.2004
Waitress
Banks Bistro
09.1999 - 07.2004
GNVQ - Business Studies
Barton Peveril Sixth Form College
09.1998 - 06.2001
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