Claire Fry
London
Summary
With over 20 years experience in banking in the city, this is a detailed orientated individual, who is very experienced. Strong communication, stakeholder management and organisational skills. Oversees day-to-day duties with strong planning and with a sense of humour to deliver projects accurately in a timely manner.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Assistant Manager Operations, Internal Audit
Lloyds Banking Group Plc
London
2023.07 - Current
- Reduced invoice discrepancies, improved operational efficiency of payments
- Stakeholder management of key specialist cosource suppliers - KPMG, GT, E&Y, PWC
- Review accuracy of work order contracts for key suppliers, attention to detail required here, checking daily rates, contract detail and dates
- Monthly FTE reporting for audit function to strict timelines
- Responsible for onboarding and offboarding of permanent and temporary resources
- Management of external contractors within audit function, onboarding and offboarding them
- Supplier management of 3 key suppliers, Appian, Capita Retain and Navex.
- Resolved longstanding overdue findings from Appian assurance assessment- liaising between supplier and internal stakeholders.
- Streamlined operations with process improvement initiatives.
Quality analyst, Group Internal Audit
Lloyds Banking Group
London, London
2023.04 - 2023.06
- 3 month secondment to QA team in Group Internal Audit
- Completed 2 x QA Audits, working with senior managers. Reviewed end to end process and documentation on audit file, highlighting errors and process mistakes.
- Third Party request process - reviewed and tested documents to Group Audit Standard, before being allowed to be sent out to third parties, ensuring consistency and standard in communication approach and style.
- Reviewed finding closures- checked that audit teams had sufficient evidence and had completed findings closures correctly and within agreed timeframe.
Audit analyst, Treasury Team, Group Internal Audit
Lloyds Banking Group
London, London
2022.06 - 2023.03
- 9 month internal secondment to treasury audit team
- Worked with senior manager directly for 6 months on ICAAP audit, helping with testing, finding issues, stakeholder meetings, walkthroughs
- Walkthroughs
- Extensive stakeholder management of business contacts during audit
- Findings - worked with senior stakeholders on findings closures
- Vertical Risk Ratings on Atlas- internal database
- Methodology training - 4 day course
- Maintained confidentiality whilst handling sensitive client information during audits.
- Performed detailed data analysis for identification of discrepancies.
Assistant Manager, COO, Group Internal Audit
Lloyds Banking Group
London, London
2019.08 - 2022.06
- Managed cosource process for 4 key suppliers- GT, Accenture, KPMG, E&Y
- Monthly supplier meetings with key suppliers, excellent stakeholder management
- Process Improvement of overall cosource process
- Balance Scorecard
- Invoice Reconciliation
- Review and signing of work orders for cosource
- FTE reporting of monthly staff numbers for function for senior management
- Monthly balance scorecard presentation for SLT meeting
- Budget tracking for SLT and senior management team on forecast against actuals
- Forecasting of budget at quarterly dates for finance and management
Cost Management Assistant Manager
Lloyds Banking Group
London
2013.01 - 2018.07
- Supplier management - key bluechip clientes - Bloomberg, Reuters, Parseq, Ft.com
- Cost reduction and savings across multiple cost lines of strict budget
- Subscriptions cost reduction initiative- reviewed and challenged active subscriptions and subscribers across Commercial Banking division - resulting in over £100k of savings.
- Invoice escalation project - was involved in helping get over 2000 overdue invoices paid quickly and efficiently after new system led to vast backlog of overdue invoices. Team award at Skygarden in London for input on this work.
- Travel and entertainment budget per business unit, flagging top travellers and any policy breaches to business managers
Business support assistant
Deutsche Bank
London
2007.03 - 2012.12
- Asset finance and leasing team support to over 20 senior bankers
- Extensive diary management, travel bookings, entertainment for very busy team
- Expense management for team expenses to strict timescales
- Invoice processing and reconciliation
- Organisation
- Highly pressured role
- Worked to strict deadlines
Education
Accounting - Professional Certificate in Accounting
The Open University
06.2011
Bachelor of Arts - Joint Honours French and German
University of Hull
Kingston upon Hull 1998.09 - 2002.07
A-Levels - German
Colchester County High School For Girls
Colchester 1996.09 - 1998.07
A-Levels - French
Colchester County High School For Girls
Colchester 1996.09 - 1998.07
A-Levels - Music
Colchester County High School For Girls
Colchester 1996.09 - 1998.07
Skills
- Financial risk analysis
- Communication skills
- Internal controls
- Relationship building
- Customer engagement
Languages
French
Fluent
German
Fluent
English
Native
Affiliations
- Running - completed 4 x 10km runs recently for charity
- Food and drink
- Treasurer- Friends of Singlegate Primary School- PTA
- Music- grade 8 piano and violin
References
References available upon request.
Timeline
Assistant Manager Operations, Internal Audit
Lloyds Banking Group Plc
2023.07 - Current
Quality analyst, Group Internal Audit
Lloyds Banking Group
2023.04 - 2023.06
Audit analyst, Treasury Team, Group Internal Audit
Lloyds Banking Group
2022.06 - 2023.03
Assistant Manager, COO, Group Internal Audit
Lloyds Banking Group
2019.08 - 2022.06
Cost Management Assistant Manager
Lloyds Banking Group
2013.01 - 2018.07
Business support assistant
Deutsche Bank
2007.03 - 2012.12
Bachelor of Arts - Joint Honours French and German
University of Hull
1998.09 - 2002.07
A-Levels - German
Colchester County High School For Girls
1996.09 - 1998.07
A-Levels - French
Colchester County High School For Girls
1996.09 - 1998.07
A-Levels - Music
Colchester County High School For Girls
1996.09 - 1998.07
Accounting - Professional Certificate in Accounting
The Open University