Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Claire Flinter

Greenhithe,United Kingdom

Summary

Accomplished and outcome-focused data leader with extensive experience leading multi-disciplinary teams across Data Analysis, Performance, Governance, and Continuous Improvement. Currently serving as Head of Data Literacy at the Metropolitan Police Service, I bring exceptional leadership, communication, and analytical skills with a solid track record of reliably monitoring performance metrics.

I deliver strategic data initiatives that drive cultural transformation, improve decision-making, and embed ethical analysis and transparency across organisations.

I promote a data-driven culture that considers wider factors and long-term implications of decisions. My strategic mindset enables me to evaluate outcomes, manipulate data using powerful analytical software, and input performance forecasts and targets for business cases through scenario modelling.

Known for upholding the highest standards of integrity, transparency, and analytical rigour, I lead cross-functional teams, identify flaws in complex methodologies, and safeguard sensitive information through meticulous document security.

I am an excellent communicator and collaborator with proven success in complex environments. I present complex data and insights in an engaging way that tells a story. Driven to succeed in challenging, fast-paced, and creative environments, I relentlessly pursue excellence and continuous improvement.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Head of Data Literacy and Culture

Metropolitan Police
London
04.2025 - Current
  • Designed and delivered a robust data literacy strategy that enhances decision-making, improves public trust, and strengthens organisational capability.
  • Partnered with Learning & Development to embed data content into all core training pathways, aligning with strategic priorities, and operational needs.
  • Influenced the learning curriculum through the Strategic Learning Board, ensuring data is central and included as mandatory training.
  • Supported a growing national community of practice for data literacy leads, fostering cross-force collaboration and sharing best practices.
  • Delivered high-impact data presentations and training materials that improved data confidence and engagement across thousands of Met leaders.
  • Contributed to the New Met for London Plan by aligning data literacy with transparency, resource optimisation, and public accountability.

Head of Business Information

City of London Police
London
04.2021 - 04.2025
  • Oversee the Information Management Services department, a comprehensive suite of data-related capabilities that currently includes data analysis, governance, data quality, audit, and performance.
  • Delivered a new survey solution that captures real-time feedback from victims and produces live insights, which demonstrate innovation and forward-thinking. This was key to supporting culture change alongside the introduction of software to become a more data-driven organisation.
  • Collaborated with strategic leads to develop functionality that meets business needs using data.
  • Produced KPIs and evaluated impact to drive continuous improvement and foster a culture of excellence.
  • Fostered high-performing teams through emotionally intelligent leadership.
  • Supported the implementation of Power BI within the organisation, and managed the data team that supports it, creating a more data-literate organisation that enables efficient decision-making for all. This enhances data literacy and enables faster, more informed decision-making.
  • Delivered instrumental dashboards and reports that have provided insights to support evidence-based decision-making, and set strategic direction and operational delivery.
  • Identify risks and implement mitigations to ensure these are reduced and captured centrally on the risk register.
  • Successfully led the operational efforts around privacy and disclosure legislation, including Data Protection, GDPR compliance, Freedom of Information, and Disclosure and Barring, ensuring the organisation's compliance and maintaining its reputation.
  • Demonstrated strong leadership and communication skills, grounded in empathy and emotional intelligence, which have enabled me to lead my teams effectively and foster a culture of excellence, and growth.
  • Collaboratively working with strategic leads to develop functionality that meets business needs using data, I have been able to drive business growth, and innovation.
  • This collaboration with key business areas to produce KPIs and measure and evaluate performance has been instrumental in driving continuous improvement, and fostering a culture of excellence.
  • Measure productivity of teams using data, and measure and monitor effectiveness.
  • Overseeing legislative alignment by defining and creating reports, and mapping processes to organisational requirements through efficient workflows, I have ensured the organisation's compliance with legal and regulatory requirements.

Acting Head of Analysis and Performance

City of London Police
London
02.2020 - 04.2021
  • Worked locally and nationally with other agencies to protect the public and ensure effective collaboration.
  • Presented data in a useful and effective way to influence decision-making and implemented analytical technology across the organisation.
  • Delivered Home Office performance reports, provided timely analysis of force performance, and identified areas for improvement.
  • Tracked monthly KPI's, used client data to recommend solutions, and researched issues causing delays in performance reporting.
  • Undertook performance analysis to deliver insights for operational improvement and oversaw business improvement projects. Presented these clearly to improve decision-making
  • Managed business continuity, including reporting standardisations and benchmarking during new asset integrations.

Performance Analysis Manager

City of London Police
London
02.2018 - 01.2020
  • formats, setting of targets, monitoring performance against formal Policing Plan objectives, and other measures of Police service delivery.
  • Undertook and reviewed work that involved identification, extraction, transformation, analysis (Quantitative & Qualitative), and reporting of a wide and evolving range of complex data sets. This included crime, intelligence, incidents, survey results, open source, and more sensitive data to inform the corporate and operational decision-making and direction.

Inteligence Analyst

City of London Police
London
02.2017 - 02.2018
  • Analysed and monitored crime trends on a tactical level and provided recommendations for successful interventions for crime prevention to inform tactical meetings.
  • Presented at force tactical meeting of areas of significance that month and provided advice on evidence-based police initiatives that could support improvement.
  • Built crime and incident, victim and suspect intelligence products and profiles.

Housing Strategy and Policy Research Officer

Havering Borough Council
Romford, Havering
09.2016 - 01.2017
  • Experience in policy and strategy business development and creation.
  • Project working by implementing a new digital inclusion policy across the business and evaluating the success of this.
  • Consultation with residents to understand their ongoing needs and then design a policy that fits and exceeds their expectations.
  • Developed the continuous improvement team and gave them advice and support on analytical techniques and how to measure and demonstrate value.

Continuous Improvement Officer

Gloucestershire Police
Gloucester, Gloucestershire
09.2014 - 08.2016
  • Completed comprehensive data analysis to provide evidence-based products that supported and developed portfolios across the business based on the strategic objectives of the organisation.
  • Implemented numerous qualitative and quantitative research projects that were key to strategic decision-making and process improvement across the business and evaluating success.
  • Horizon scanning of wider research and using pilots to monitor and evaluate impact before rolling out accross the wider force.
  • Analysis of qualitative and quantitative research techniques using SPSS and Excel.
  • Utilised data to identify recommendations for service improvement and presentation in clear and concise reports or presentations.
  • Facilitation of focus groups either with staff internally or members of the public, undertaking interviews, designing surveys, and analysing responses.
  • Introduce innovative digital technology to collate a community survey which was not only proven to be much more cost-effective but also provided the public a better way to interact with the Police and provided more in-depth findings.

Education

Master of Science - Sport Science

University of Gloucestershire
Cheltenham
09.2010 - 06.2012

Bachelor of Science - Sport Science

University of Gloucestershire
Cheltenham
09.2007 - 06.2010

Skills

  • Cross-functional Team Leadership
  • Data Analytics
  • Business analysis
  • Forecasting and planning
  • Gap analysis
  • Advanced critical thinking
  • Strategic planning and review
  • Risk identification and mitigation
  • Technical writing

Certification

  • PECB Certified Data Protection Officer
  • PRINCE2 Practitioner
  • Advanced Excel
  • BCS Foundation Certificate in Business Analysis
  • Intelligence Analysis- Research and intelligence support centre (RISC). The course meets the UK National Occupational Standards for Intelligence Analysis, and the UK Intelligence Professionalization Programme (IPP).
  • Tableau: Presenting Analytic Visualisations
  • Data Science and Machine Learning
  • Research, identifying and tracing the electronic suspect
  • ESRI- ARC Map

Timeline

Head of Data Literacy and Culture

Metropolitan Police
04.2025 - Current

Head of Business Information

City of London Police
04.2021 - 04.2025

Acting Head of Analysis and Performance

City of London Police
02.2020 - 04.2021

Performance Analysis Manager

City of London Police
02.2018 - 01.2020

Inteligence Analyst

City of London Police
02.2017 - 02.2018

Housing Strategy and Policy Research Officer

Havering Borough Council
09.2016 - 01.2017

Continuous Improvement Officer

Gloucestershire Police
09.2014 - 08.2016

Master of Science - Sport Science

University of Gloucestershire
09.2010 - 06.2012

Bachelor of Science - Sport Science

University of Gloucestershire
09.2007 - 06.2010

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Claire Flinter