Claire Fenton
Barry,Vale of Glamorgan
Summary
Results-driven professional with expertise in customer engagement, negotiation, and team collaboration. Proven track record in enhancing sales performance and fostering cross-departmental synergy. Committed to continuous improvement and achieving business objectives through strategic thinking and effective communication.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Area Sales Manager
Chris Davies Estate Agents
Barry, Vale of Glamorgan
04.2010 - 01.2026
- Assisted with refining sales processes to enhance overall efficiency.
- Ensured adherence to company policies, maintaining professional standards.
- Trained team members in selling techniques and product knowledge.
- Assisted in generating new leads to maximise revenue opportunities.
- Helped establish profitable client relationships through effective communication.
- Created reports detailing factors affecting property value.
- Delegated tasks to optimise productivity.
- Conducted market research to stay updated on industry trends.
- Property Valuer and negotiator
- Conducted market research, keeping up-to-date on industry trends.
Senior service advisor
Sytner Cardiff BMW
Cardiff, South Glamorgan
09.2006 - 04.2010
- Served as a liaison between technicians and customers ensuring smooth operations.
- Maintained up-to-date knowledge of automotive industry trends, contributing to expert advisory role.
- Improved customer satisfaction by promptly addressing complaints and queries.
- Handled complex repair issues for increased customer satisfaction.
- Built strong relationships with customers through proactive follow-ups post-service.
- Achieved profitability targets through successful upselling and cross-selling strategies.
New car sales executive
Vauxhall - Nash of Cardiff
Cardiff
10.1998 - 09.2006
- Streamlined sales process through effective time management techniques; improved overall productivity.
- Handled all paperwork related to new car sales meticulously, ensuring compliance with regulations.
- Conducted vehicle demonstrations, effectively highlighting features and benefits to match customer needs
- Supporting customers via the motability scheme
- Negotiated pricing and finance options to successfully close sales and meet targets
- Achieved high customer satisfaction scores
- Implemented innovative sales tactics, driving significant growth in new car sales.
- Established strong relationships with customers, resulting in repeat business.
Education
St Richard Gwyn RC High School
Barry 09.1990 - 06.1995
Skills
Customer focus and relationship building
Negotiation and closing techniques
Team collaboration and cross-department coordination
Quick learning of new systems
Strong work ethic and motivation
Certification
AML including Money Laundering Reporting Officer
GDPR
Rent Smart Wales
Estate Agency Diploma
Social Media Marketing
Propertymark Level 3 and 4 in agency and sales management
Advanced Rider Certificate - motorbike
Accomplishments
Best Manager Sales - shortlisted at the London EA Masters Awards, estate agent guide 2024
Affiliations
- Motorbikes, walking, art.
Timeline
Area Sales Manager
Chris Davies Estate Agents
04.2010 - 01.2026
Senior service advisor
Sytner Cardiff BMW
09.2006 - 04.2010
New car sales executive
Vauxhall - Nash of Cardiff
10.1998 - 09.2006
St Richard Gwyn RC High School
09.1990 - 06.1995