Claire Feighery
Borehamwood,Hertsmere
Summary
A dedicated professional with a strong foundation in customer service and operational support, demonstrating exceptional organisational skills and meticulous attention to detail. Known for a friendly and approachable manner, coupled with leadership abilities that foster team collaboration and enhance customer relationship management. Committed to delivering solutions as a strong problem solver, while maintaining professionalism and maturity in all interactions. Career aspirations include advancing within roles that leverage these competencies to drive organisational success.
Overview
20
20
years of professional experience
Work history
Assistant manager
Flourish Craft Bakery
Watford, Hertfordshire
2025.05 - Current
- Managed daily operations, ensuring smooth shop floor functioning.
- Delegated tasks to team members efficiently improving overall productivity.
- Coordinated with management on operational issues, implementing solutions that improved efficiency.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained high standards of store cleanliness to enhance customer shopping experience.
Team leader
The Sloane Club
London, London
2019.09 - 2026.03
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led shifts and motivated team to drive sales.
- Coached team members on new or complex workflows, enhancing their confidence and effectiveness.
- Delegated tasks to make best use of individuals' skills.
- Trained staff to resolve complaints effectively.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through effective communication and targeted training initiatives.
- Led administrative staff to ensure seamless daily operations and support team objectives.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
Senior Room Service Coordinator
Jumeriah Carlton Tower Hotel
London
2017.01 - 2019.09
- Answer telephone calls according to company standard and complete knowledge in telephone techniques
- Responsible for preparation of all orders in accordance with standards of preparation
- Deliver orders to Guest Rooms achieving standards of customer service, ensuring friendly, courteous and professional service at all times
- To place VIP amenities in rooms in accordance with standards
- Report any complaints, accidents, equipment malfunction, maintenance faults, suspicious persons, safety hazards or other incidents immediately to Supervisor or Duty Manager.
Senior Waitress
Jumeirah Carlton Tower Hotel
London
2008.11 - 2017.01
- Anticipate and serve guests requirements before requests are necessary
- Knowledge of the beverage service including stemware used and appropriate garnishes
- Complete opening and closing of the department
- Report any accident or guest complaint immediately, no matter how minor, to a manager
- Keep service area clean and tidy
- Provide quick and attentive assistance to any mishap in the operation
- Adhere to the hotel rules and regulations including fire, Hygiene, Health and safety
- In charge of shift in management absence.
Letting Negotiator
Goadsby Residential Sales and Lettings - Southampton
2005.12 - 2008.06
- Working within a team for a leading residential and commercial estate agency and property services network for the South and South West
- Whilst in this employment I was one of the top letting negotiators, regularly exceeding targets
- Handling tenant and landlord enquires (private and corporate)
- Negotiating offers between parties
- Completing all administrative paperwork in line with company and legal procedures
- Identifying potential tenants and securing quality viewings
- Carrying out referencing of perspective tenants
- Training new members of staff with the day to day running of the office.
- Conducted viewings for potential tenants leading to increased property lettings.
- Streamlined administrative processes for efficiency in contract signings and renewals.
- Built strong relationships with landlords to ensure smooth letting process.
Education
Certificate of Higher Education - Intermediate Computer Course
West Herts College
Watford 2025.09 - 2025.11
Certificate of Higher Education - Advanced Computer Course
West Herts College
Watford 2026.01 -
Skills
- Customer service
- Organisational skills
- PC Literate
- Operational support
- Customer relationship management
- Strong Problem Solver
- Leadership skills
- Dedicated Team Player
- Meticulous attention to detail
- Professional and Mature
- Friendly/Approachable Manner
Custom
- 9 GCSE's including English and Maths
- GNVQ Health & Social Care 1 & 2
- NNEB Certificate and Diploma in Nursey Nursing
- RSA Word processing
- Extensive training courses attended during my career including:
- Anti- Discriminatory Practice
- First Aider
- Fire Training
- Food Safety and Hygiene Level 2
- Food Allergy Awareness
- Shift Management
- Problem Solving Techniques
- Mystery Guest Training
- Basic Food Handling
- Coffee training by Drury
- Tea Training by Newby & Jing
- Champagne Training by Laurent-Perrier
- Complaint Handling
Timeline
Certificate of Higher Education - Advanced Computer Course
West Herts College
2026.01 -
Certificate of Higher Education - Intermediate Computer Course
West Herts College
2025.09 - 2025.11
Assistant manager
Flourish Craft Bakery
2025.05 - Current
Team leader
The Sloane Club
2019.09 - 2026.03
Senior Room Service Coordinator
Jumeriah Carlton Tower Hotel
2017.01 - 2019.09
Senior Waitress
Jumeirah Carlton Tower Hotel
2008.11 - 2017.01
Letting Negotiator
Goadsby Residential Sales and Lettings - Southampton
2005.12 - 2008.06