Claire Evans
Plymouth,United Kingdom
Summary
Experienced administrator with strong skills in office management, clerical duties, and financial processing. Proficient in both paper and digital filing systems, diary management, report preparation, and handling correspondence. Skilled in front desk operations and supporting staff to ensure smooth organisational processes. Seeking a new administrative role outside the school environment, with opportunities for career development and professional growth.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work history
Administrator
Laira Green Primary School
Plymouth, Devon
2022.10 - Current
- Provided high-level administrative support to the Head Teacher
- Managed front desk operations, creating a professional and welcoming reception environment for visitors and staff
- Streamlined administrative processes to improve workplace efficiency
- Maintained accurate records through efficient data entry and document management systems, supporting operational integrity
- Processed and maintained accurate financial payment records
- Assisted in preparing scheduled reports for senior management review
- Coordinated staff travel arrangements, effectively booking transport and logistics to facilitate seamless travel experiences
- Referred complex parent enquiries to appropriate personnel for resolution
- Facilitated school trips, events, and parent tours, ensuring smooth coordination
- Handled sensitive information with strict confidentiality at all times
Catering Technician
Sir John Hunt Community College
Plymouth, Devon
2017.10 - 2022.10
- Purchase and prepare ingredients, equipment, and materials for all food lessons
- Maintain a safe and hygienic classroom and kitchen environment, following food safety regulations
- Support health and safety procedures, including safe use of kitchen equipment
- Guided students in practical food preparation and cooking tasks, ensuring adherence to safety standards
- Facilitated support for students with dietary requirements, promoting allergy awareness and safe food practices
- Monitored student engagement during practical sessions, reinforcing adherence to instructions and enhancing learning outcomes
- Monitor student behaviour and support the teacher in classroom management
- Created visual displays of students' completed work to showcase their progress
Kitchen assistant
CATERed
Plymouth, Devon
2015.09 - 2017.10
- Assisted chefs in food preparation and presentation, ensuring high standards of detail and quality.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Enhanced kitchen efficiency through active support in food preparation tasks.
- Prepared ingredients for increased speed of cooking process.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Implemented new stock organisation system, increasing ease of access for kitchen staff.
- Helped in the plating of dishes for enhanced visual appeal and presentation.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Maintained cleanliness of kitchen area, meeting health and safety regulations consistently.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
- Stored ingredients properly, extending their freshness dates significantly.
Customer service representative
Orange Communications
Plymouth, Devon
2001.09 - 2012.06
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high volume of inbound calls, ensuring quick resolution of customer issues.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers in making informed decisions by providing detailed product information.
- Facilitated customer loyalty programmes, resulting in increased customer retention.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Upsold new products and accessories, achieving notable increases in add-on sales.
- Enhanced communication channels through regular updates on company policies and promotions.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Ensured smooth running of operations with timely preparation of reports.
- Offered technical support, leading to enhanced user experience.
Cash Office and Customer Service Assistant
Iceland Frozen Foods
Plymouth, Devon
1996.01 - 2001.06
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Handled customer queries and resolved issues swiftly to enhance customer satisfaction.
- Dealt with customer complaints professionally, ensuring satisfaction and repeat business.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Developed rapport with customers through professional interaction and service.
- Provided training to staff on effective cash handling techniques for improved performance.
- Managed daily cash flow to ensure operational continuity.
- Balanced till and reduced discrepancies to maintain financial accuracy.
- Reconciled cash by day end to maintain accurate balances.
- Coordinated shift schedules, ensured optimal staffing during peak hours.
- Opened and closed shop whilst following correct security protocols.
- Ensured safe environment with strict adherence to security protocols.
Education
GCSEs -
Lipson Community College
Plymouth 1991.09 - 1996.07
Skills
- Office and clerical administration
- Record keeping and data management
- Filing systems (paper and digital)
- Diary management
- Report preparation and document production
- Handling correspondence (emails, letters, phone calls)
- Front desk and reception management
References
References available upon request.
Timeline
Administrator
Laira Green Primary School
2022.10 - Current
Catering Technician
Sir John Hunt Community College
2017.10 - 2022.10
Kitchen assistant
CATERed
2015.09 - 2017.10
Customer service representative
Orange Communications
2001.09 - 2012.06
Cash Office and Customer Service Assistant
Iceland Frozen Foods
1996.01 - 2001.06
GCSEs -
Lipson Community College
1991.09 - 1996.07