Claire De Boos

NHS South East London Integrated Care Board bring together partners involved in planning and providing NHS services, working together to meet the health needs of the population within south east London and deliver the Integrated Care Partnership's strategy. Responsible for allocating NHS resource to deliver this plan including a Shared Service Recruitment function.

Responsibilities: Support the Recruitment Hub Lead in the smooth delivery of a Shared Service business model across three ICB's. The service includes: end-to-end recruitment ranging from admin & clerical roles, clinical positions to board level/executive appointments using an Applicant Tracking System (ATS) while providing recruitment support to each ICB during their Management Cost Reduction (MCR) programme. Responsible for the smooth running of the teams daily routines and line manager to staff. Clean execution of administrative tasks with strong leadership & collaboration skills.

Key achievements:

• Streamlined recruitment processes with the implementation of Trac ATS whilst utilising other Microsoft software tools to produce clear, professional documentation and communications. Worked closing with the ICB customer to engage with their Recruiting Managers through well documented Communications.
• Delivered exceptional customer service by actively listening, resolving concerns, and handling challenging situations with professionalism during the MCR programme by introducing a weekly Working Group with the ICB Senior HR stakeholders.
• Lead and encouraged the rollout of a friendly, efficient ATS service and demonstrated a consistent willingness to assist wherever needed through the introduction of a Recruitment Drop-in clinics aimed at new Recruiting Managers.
• Achieved key performance indicators (KPIs) through strategic team motivation and incentivisation which improved operational efficiency by embracing new tools and techniques.
• Fostered a collaborative environment, encouraging teamwork to accomplish shared objectives by supporting staff development through personalised feedback, regular appraisals, and learning initiatives.
• Managed communication and lead on employee handbook project to provide guidance and orientation to staff.

NHS North East London Commissioning Support Unit (NEL CSU) provides a wide range of services to its customers including infrastructure and network design planning and support and field service support. NEL CSU works with GPs, clinical commissioning groups (CCGs), integrated care systems (ICSs) and the police and health and justice sectors.

The CSU provides Recruitment services to CCGs across Suffolk, Kent, Sussex, Northamptonshire and the majority of London.

Responsibilities: Provide a high level of customer service to Kent, Sussex, Northamptonshire and the majority of London Clinical Care Groups by working closely with the Recruitment & Retention Manager, Workforce Information Lead and Recruiting Managers in achieving departmental objectives.

Key Achievements:

• Provided specialist advice on the recruitment process, starting salaries, terms and conditions, including more complex cases, for example, where pre-employment checks are unsatisfactory and advising on the withdrawal of offers for other reasons.
• Delivery of timely, weekly and monthly KPI reports to the Recruitment & Retention Manager and internal/external customers and in addition the monthly completion of ESR (Electronic Staff Record) Data Reports plus WOVEN (Workforce Validation Engine) error reports.
• Successfully ensured staff members undertake all recruitment administration (including advertising, short listing/interview documents, offer letters, administration of pre-employment checks, work permits) efficiently and accurately and that job applicants' first experience of the organisation is positive. Achieved by consistently high customer satisfaction feedback.
• Enhanced Standard Operating Procedures and clearly communicated new SOP's to the Recruitment team
• Facilitated open-door policy, improving employee communication and morale.
• Executed restructuring process whilst maintaining workforce stability.

NHS South East Commissioning Support Unit are responsible for planning and delivering health and care services to CCGs across Suffolk, Kent, Sussex, Northamptonshire and the majority of London.

Responsibilities: Coordinate the implementation of a comprehensive recruitment service, liaising as appropriate with HR and Payroll colleagues whilst ensuring a timely and efficient service is provided to all users, by assisting with establishing and maintaining good practices and ensuring excellent communication and working relationships with service users and the wider HR Service.

Key Achievements:

• Integrated the Resource Team to using an updated Recruitment and Selection Process, including incorporating NHS Jobs2/ESR to manage the process leading to myself and the team receiving a Customer Focus Award.
• Reduced (ATT) Average time to hire times and improved KPI figures, ensuring targets were consistently achieved
• Managed complex Senior recruitment negotiations with potential hires by demonstrating excellent communication skills and organising external advertising campaigns plus regularly forming part of the panel at interviews.
• Successfully recruited, hired, trained and welcomed new employees to the recruitment team
• Provided support, coaching and advice to the Recruitment Coordinators, Assistants and Associates ensuring regular 1:1 sessions, and by setting clear appraisal objectives. Encouraged team morale with positive leadership methods.

Responsibilities: Responsible for over-seeing the workflow of the Recruitment team to provide a high level of customer service to CCG's to meet their recruitment needs. Work alongside the Recruitment Manager, overseeing daily operations, deputising in absence of Recruiting Manager.

Key Achievements:

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity amongst the team
• Improved efficiency and productivity by acquiring new skills and mastering new technology
• Gained a valuable insight into management essentials along with skills required to successfully deliver the best possible recruitment service
• Supported team by demonstrating respect and willingness to help
• Increased customer satisfaction by resolving issues using critical thinking to break down problems, evaluate solutions and make decisions
• Displayed energy and enthusiasm in fast-paced environment
• Observed and attended meetings with project stakeholders, communicated well with stakeholders to discuss specific deliverables and liaised with external stakeholders to strengthen business relationships

Kent and Medway NHS Payroll Services (KMPS) is hosted by Kent and Medway NHS and Social Care Partnership Trust on a consortium basis, providing comprehensive payroll, pension, travel and expenses services to a number of NHS organisations across the South East of England.

Responsibilities: To perform accurate and timely delivery of a full payroll process including period balancing and year end returns. Management of staff queries, calculation of statutory payments and handling of all matters related to tax deductions by providing clarity and compliance. Full support to organisation's HR and Finance Departments on all aspects of payroll, pensions and travel and expenses payments.

Key Achievements:

• Ensured precision in employee record keeping throughout the payroll management cycle by carrying out day-to-day duties accurately and efficiently, consistently meeting deadlines.
• Responsible for the end-to-end payroll process, ensuring timely remuneration for new customer account while building a solid relationship with key stakeholders including HR and Finance, demonstrating respect, friendliness and willingness to help wherever needed.
• Managed PAYE deductions and transmitted payroll details to HMRC efficiently, dispensed forms such as P45s and P60s accurately and on time.
• Coordinated and integrated the origins of 20 CCG payrolls using payroll software to streamline processes for increased efficiency, generating and distributing comprehensive payroll reports to relevant stakeholders.
• Resolved employee queries regarding payslips, contributing to better communication within the organisation by identifying, investigating and solving discrepancies and handled challenging situations with sensitivity and understanding.

Trading in the South East of England for over 40 years, D&A Toys is a retail business selling branded cheap toys & gifts. With stores across Kent, the business later reduced to one store in Chatham, Kent.

Responsibilities: Reporting to the business owner, ensured and maintained company records in compliance with legal requirements. All aspects of bookkeeping including preparing and sending invoices to customers, tracking accounts payable and managing the company's cashflow. Processing of weekly payroll. Accurate execution of secretarial tasks and maintaining smooth administrative operations. Organisation of the office including line management to staff and preparing staff holiday schedules without disrupting workflow continuity.

Key Achievements:

• Successfully qualified in book-keeping and advanced my career with a promotion to Office Manager.
• Streamlined financial procedures by implementing efficient bookkeeping practices including SAGE accounting software.
• Identified a need to streamline job roles within the team, introduced an improved workforce structure and expanded the team by carrying out effective recruitment processes, ensuring competent team members were recruited and trained.
• Managed supplier relationships to secure best pricing and service delivery and provided exceptional customer service, enhancing customer loyalty.
• Ensured smooth day-to-day operations with diligent oversight of office tasks
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols and implemented recommendations following audits
• Balanced books of account monthly, ensuring accurate record-keeping and year end accounts. Responsible for liaising with Accountants and Bank Manager