Summary
Overview
Work History
Education
Skills
Custom
Affiliations
References
Timeline
Generic

Claire Dawson

Glasgow,Strathclyde

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Accomplished Customer Service Representative consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Customer service advisor

Capita transport for london
Home based , United kingdom
02.2025 - Current
  • Setting up accounts
  • Taking payments
  • Taking calls
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Investigated customer issues to find acceptable conclusion and prevent recurrence.

Customer service advisor

Capita Scottish power
Glasgow, Glasgow City
01.2023 - 01.2025
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Recorded information about inquiries and complaints within internal database.
  • Offered recommendations to customers based on specific situations, priorities and obstacles.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Followed scripts when answering common customer questions.
  • Answered [Number] of telephone calls per day with professionalism.
  • Moved people in and out of their homes. took payments,
  • Assisted customers in product selection to boost sales.

Front of house team member

Mitchell & Butlers
Glasgow, Glasgow City
08.2016 - 10.2022
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Practiced healthy and safety measures to comply with regulations.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Education

NVQ Level 2 - Business administration

Ayr college
Ayr, South Ayrshire
08.2023 - 08.2025

SVQ Level 2 - Hairdressing

James watt College
Kilwinning, North Ayrshire
08.2005 - 03.2007

Skills

  • Customer Service
  • Answering calls
  • Taking payments
  • Problem solving
  • Promoting new products
  • Dealing with complaints
  • Data confidentiality
  • Advanced product knowledge

Custom

i am hardworking i can work as part of a team or my own. i am a very fast learner and i am not afraid to try new things i give 100 percent to the tasks in hand

Affiliations

  • I love watching tv shows and movies and spending time with my family and friends

References

References available upon request.

Timeline

Customer service advisor

Capita transport for london
02.2025 - Current

NVQ Level 2 - Business administration

Ayr college
08.2023 - 08.2025

Customer service advisor

Capita Scottish power
01.2023 - 01.2025

Front of house team member

Mitchell & Butlers
08.2016 - 10.2022

SVQ Level 2 - Hairdressing

James watt College
08.2005 - 03.2007

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Claire Dawson