Claire Davies
Cardiff
Summary
Highly skilled professional with extensive expertise in business process improvement and a strong commitment to delivering service excellence. Proficient in common IS systems, including Microsoft Office, Internet-based CRM, SAP ISU, Salesforce, and Ignition systems. Demonstrates exceptional verbal and written communication skills, numerical aptitude, and the ability to learn new systems swiftly. Adept at prioritising tasks effectively and resolving conflicts efficiently. Possesses in-depth knowledge of the non-domestic energy industry and excels in a fast-paced environment through strong organisational skills. Dedicated to upholding Centrica Purpose and Values while managing multiple priorities successfully.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Specialist Quality & Improvement Analyst
Centrica
Cardiff
11.2003 - Current
- Enhanced product quality to exceed customer expectations.
- Analysed complex datasets for improved decision-making processes.
- Improved workflow efficiency with thorough process analysis.
- Maintained up-to-date industry knowledge through continuous professional development.
- Collaborated effectively with cross-functional teams for successful project completion.
- Coordinated supplier relationships, ensuring timely delivery of products.
- Key competencies: Focuses on solutions; Delivers results; Manages relationships; Learns and shares knowledge
- Experience in building relationships with colleagues and 3rd parties to deliver an excellent right first time service.
- Positive role model that leads by example and demonstrates an energetic approach that inspires others and continually seeks self-development.
- Can display an ability to identify/challenge possible improvement opportunities to help deliver required service levels.
- Track record of high performance levels and target achievement.
- Competent level of common IS systems, e.g. Microsoft office, Internet based CRM, SAP ISU, Salesforce and Ignition systems.
- Good standard of verbal and written communication skills.
- Good level of numerical skills.
- Able to learn new systems and operational processes quickly.
- Being able to prioritise effectively.
Education
GCSEs - Business
Mary Immaculate High School
Cardiff 09.1992 - 07.1997
NVQ Level 2 - Retail
Link Training
Cardiff 11.1997 - 01.1998
Skills
- Business process improvement
- Competent level of common IS systems, eg Microsoft office, Internet based CRM, SAP ISU, Salesforce and Ignition systems
- Good standard of verbal and written communication skills
- Good level of numerical skills
- Able to learn new systems and operational processes quickly
- Being able to prioritise effectively
- Conflict Resolution
- Order processing
- Commitment to living Centrica Purpose and Values
- Knowledge of the non-domestic energy industry
- Strong organisational skills and ability to thrive in a fast-paced environment
- Skilled at managing multiple priorities and achieving success
- A genuine passion for delivering Service Excellence
- Process Improvement
Timeline
Specialist Quality & Improvement Analyst
Centrica
11.2003 - Current
NVQ Level 2 - Retail
Link Training
11.1997 - 01.1998
GCSEs - Business
Mary Immaculate High School
09.1992 - 07.1997
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