Claire Crane
Leicester ,Leicestershire
Summary
Diligent, knowledgeable and skilled auditing team member motivated to positively impact operations with clear, transparent and thorough audits. Attentive to details and confident in dealing with large and complex data. Versatile Compliance Auditor with an understanding of operations in the health & safety auditing industry. Proficient in reading, interpreting and implementing legal rules and regulations. Excellent multitasking and coordination abilities.
Overview
16
16
years of professional experience
Work history
Compliance Auditor
Cromwell Tools
Wigston Magna, Leicestershire
09.2019 - Current
- Trained and mentored staff to perform best audit practices and improve quality standards.
- Evaluated internal operating processes and reallocated staff resources to maintain audit quality.
- Helped teams strengthen internal controls and departmental processes to bring errors to near-zero.
- performed branch location audits for 42 branches in health and safety.
- performing internal departmental audits.
Import-shipping coordinator
Cromwell Tools
Wigston Magna, Leicestershire
06.2007 - 09.2019
- Resolved customer queries via telephone, live chat and email, following procedures.
- Informed clients regarding transportation and payment options to verify preference.
- Answered credit management queries and escalated complaints to manager.
- Consolidated packages to reduce shipping costs for valued customers, promoting ongoing working relationships and increased business.
- Coordinated with transportation and shipping services to determine logistics details.
- Verified shipping methods and routes from pick-up location to final destination.
- Documented cargo amount, weight and dimensions to maintain updated records.
- Prepared bills of lading, invoices and shipping documents for shipments.
- Provided information to clients regarding postal rates, shipment costs and miscellaneous charges.
- calculated and made overseas payments to suppliers depending on document files Bol etc
- maintained files for hmrc.
- Covered reception on occasions.
Education
GCSEs -
Guthlaxton College
Wigston Magna, Leicestershire 08/1985 - 05/1987
GCSEs - IT
Oxford open learning
Home study 04/2001 - 04/2002
Functional skills level 2 - Maths and English
North Warwickshire and south Leicester college FE
05/2020 - 03/2021
Dangerous goods awareness course - Limited quantities
Cromwell tools
Leicester 12/2019 - 12/2019
Level 3 award - Safety for managers
NCRQ
Online 06/2020 - 08/2020
Foundation Degree in Science - International trade
University of Plymouth
Plymouth 01/2021 - 03/2023
Adult mental health aware half day - Mental health
MHFA
Online 03/2021 - 03/2021
First aid at work - First aid
skillbase
Leicester 02/2022 -
Skills
- Location and virtual audits
- Confident communicator
- Regulatory compliance
Languages
English
Native
Timeline
Compliance Auditor
Cromwell Tools
09.2019 - Current
Import-shipping coordinator
Cromwell Tools
06.2007 - 09.2019
GCSEs -
Guthlaxton College
08/1985 - 05/1987
GCSEs - IT
Oxford open learning
04/2001 - 04/2002
Functional skills level 2 - Maths and English
North Warwickshire and south Leicester college FE
05/2020 - 03/2021
Dangerous goods awareness course - Limited quantities
Cromwell tools
12/2019 - 12/2019
Level 3 award - Safety for managers
NCRQ
06/2020 - 08/2020
Foundation Degree in Science - International trade
University of Plymouth
01/2021 - 03/2023
Adult mental health aware half day - Mental health
MHFA
03/2021 - 03/2021
First aid at work - First aid
skillbase
02/2022 -
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