Summary
Overview
Work History
Skills
References
Timeline
Generic

CLAIRE CRAIG

Summary

Recruiting Manager and Sales professional with proven track record of driving business development and leading high-performing sales teams. Adept at identifying market opportunities and implementing strategies for sustained growth. Known for collaborative approach and ability to adapt to changing market dynamics, ensuring reliable results and strong team cohesion.

Overview

16
16
years of professional experience

Work History

Freelance Sales, Recruitment and Talent Manager

Self Employed
11.2024 - Current
  • Developed and executed strategic sales initiatives to expand market presence and drive revenue growth.
  • Led cross-functional teams in identifying and pursuing new business opportunities in target markets.
  • Led a team of recruiters, providing mentorship and guidance to enhance performance and efficiency.
  • Analysed recruitment metrics to drive data-informed decisions and improve hiring strategies continually.
  • Led talent acquisition strategy to align with organizational goals and workforce planning.
  • Developed and implemented innovative sourcing strategies to attract diverse talent pools.

VP of Global Talent - Non-Executive Advisor

RemoteStar, freelance
11.2024 - Current
  • A CTO led Tech Recruitment Service. Providing strategic guidance for this AI technology startup specialising in remote and people solution, supporting the company’s growth and objectives in a contract/advisory capacity.
  • Leading the vision and optimisation of operational excellence for the CEO and key stakeholders, leveraging data analytics and HR technology solutions to secure funding and strategically position the company for growth.

Key Account Manager

Honeycomb Jobs Ltd
07.2024 - 11.2024
  • Working with a number of Key accounts as the client ambassador externally to the candidate market and internally in Honeycomb.
  • Responsible for the success of the account, acting as the lead and key interface between the customer and all relevant divisions in Honeycomb.
  • Direct sourcing of agreed levels of vacancies as per SLA across the client accounts.
  • Proactively providing monthly analysis on recruitment statistics as per SLA and delivering on service KPIs as well as updates on candidate behaviours and market trends to shape and steer service delivery.
  • One direct report of a Recruitment Sourcing Specialist who was responsible for analysing, organizing and improving sourcing processes for all Key accounts.
  • Key Achievements:
  • When I joined Honeycomb, weekly gross profit for Key Accounts was around £400. Through a combination of strategic initiatives, process improvements, and targeted business development, I have successfully increased weekly profits to £1,850 after just ten weeks.
  • This represents a growth of over 360% during a short period.
  • I achieved this by: Identifying new revenue streams and expanding the client base.
  • Optimising operational efficiency, which reduced costs and maximised profitability.

Head of Account Delivery for Northern Ireland

Retinue Solutions
06.2023 - 12.2023
  • As Head of Delivery based my role entailed working with some of our clients within the Health Sector. I was responsible for managing and developing relationships within our key clients in the area.
  • Defining and executing strategic account plans with each client.
  • Leading and managing the Account Delivery team to ensure successful delivery of service.
  • Managing performance, ensuring this is being met and maintained against contractual service levels.
  • Creating and delivering performance reviews to our clients.
  • Developing and maintaining strong working relationships with senior stakeholders within our supply chain.
  • Playing an active key role within the service delivery to clients.
  • Working closely with the implementation team on shaping the solutions with clients.
  • One of my achievements:
  • I effectively rolled out a recruitment software implementation initiative in collaboration with two NHS health boards, aimed at reducing agency expenditure. Through strategic execution, I achieved savings exceeding 2% on their agency spend within the initial 12-month timeframe, meeting or surpassing the promised target.
  • Reason for leaving:
  • Redundancy. It was unfortunate for some of my colleagues and I as our role of Head of Account Delivery across the organisation was made redundant.

Senior Resourcing Project Manager

HealthSectorTalent
02.2023 - 06.2023
  • Responsible for managing several large hybrid RPO projects across Northern Ireland’s health service, focused on ensuring the maximum supply and quality of applicants; delivering excellent candidate journey; responsive to client needs and requests and managing a team daily to achieve KPIs.
  • Managing a team of Resourcing Specialists and Candidate Care staff to ensure timely delivery of all client projects.
  • Responsible for the delivery of client projects across all key pillars including talent attraction, selection, and pre-employment checks.
  • Working closely with internal and external stakeholders to successfully deliver projects and ensure that project teams are fully resourced.
  • I manage my regional team’s workflows, delivery schedules and managed processes.
  • Developed recruiting metrics and analytics to provide insights and drive decisions including our time-to-hire, fill rate, cost-per-hire, drop-out rates, and lessons learned.
  • Managing internal quality control processes and ensured strict policies and procedures were implemented and adhered to.
  • I am the key operational point of contact for client queries and issues.
  • Preparing and presenting monthly performance reports, league tables regarding key project metrics and highlighting areas of concern or risk with recommendations to internal stakeholders.
  • One of my achievements:
  • An NHS trust sought assistance in augmenting its amount of Domiciliary Workers, as it faced challenges in recruitment, having secured only three permanent contracts over a span of six months. Taking charge of this imperative, I orchestrated a recruitment campaign employing diverse marketing strategies and data analytics methodologies. Through adept management and strategic implementation, the campaign yielded remarkable results, culminating in the procurement of 244 new personnel within a condensed timeframe of three months.
  • Reason for leaving:
  • NHS contracts were not renewed, my team and I were at risk of redundancy. I was approached by my next company to set up their division in Northern Ireland and I made this move and brought my team along with me.

Team Manager for Google

Randstad UK
12.2021 - 11.2022
  • Initially hired as a Principal Recruiter to assist Google, a large tech giant, providing a consultative recruitment service. After four months I was promoted to Recruitment Team Manager. I trained, mentored, and led a team of recruiters; providing full technical and overall support to ensure successful execution; raising their level of productivity.
  • Regularly reported on recruiting metrics; continually improved processes and tools to improve upon key metrics.
  • Implement new sourcing methods (e.g., social recruiting and Boolean searches).
  • Work in partnership with business leaders to research and design a consistent recruitment strategy.
  • Evaluating current recruiting procedures to determine whether they can be modified for increased efficiency and effectiveness.
  • Supervising and providing overall guidance to the recruitment team.
  • Key Achievements:
  • As a result of my achievements, my team attained the distinguished position of being ranked as the top agency among seven esteemed Staffing Partners providing support for temporary roles at Google. This notable accomplishment marks the inaugural occasion in which Randstad UK has ascended to a position surpassing fifth place among the seven agencies, a significant advancement after many years.
  • I proficiently transformed an underperforming team, which initially billed at a rate 70% below the agreed target, into one that consistently met and surpassed monthly and quarterly financial objectives. Initially, the team’s output hovered around £10,000 against a monthly budget of £31,000. However, through strategic interventions, I elevated the team's productivity, enabling them to consistently meet their budgetary expectations and exceed them. Notably, within the initial quarter, the team achieved an 80% billing rate against the set target. Subsequently, in the following quarter, we surpassed expectations by generating £110,000 in revenue, representing a remarkable 20% above the designated target.
  • Reason for leaving:
  • I departed from my position due to the consequences of the COVID-19 pandemic on my team. In response to the economic downturn, I was compelled to implement redundancies, resulting in myself being the sole individual managing the account. Furthermore, the temporary contract roles provided by Google were suspended, diminishing our workload by more than half. Consequently, I found myself assisting other managers within the organisation. Subsequently, in consideration of these circumstances, I made the decision to relocate back to my hometown.

Principal Recruitment Consultant for Google temporary vacancies

Randstad UK
07.2021 - 12.2021
  • Providing consultative recruitment services to Google (i.e., full life cycle recruitment, expert sourcing, redeployment, relocation services, org development, etc.). Developed and implemented recruitment strategies to capture hires (Marketers, developers, engineers, coders, Creative Visual Designers, and Product Managers, etc.).

Senior Recruiter

Carrot Pharma
09.2019 - 06.2021
  • I was employed to set up a brand-new Clinical Division desk within Carrot Pharma and providing permanent recruitment services to various pharmaceutical companies.
  • Using sales, marketing techniques and networking to attract candidates on behalf of existing and new clients.
  • Meeting clients and candidates to build and develop relationships.
  • Running advertising campaigns on a range of media including job sites and social media websites.
  • Headhunting top candidates.
  • Receiving and reviewing applications, managing interviews, and creating shortlists of candidates for my clients.
  • Negotiating salary rates and finalising arrangements between clients and candidates.
  • Up the Clinical Division within Carrot Pharma, successfully with new clients.
  • Key achievement:
  • Successfully build a desk from scratch from zero to consistently billing between £15k-£25k per month in permanent recruitment.
  • Reason for leaving:
  • Progression as Carrot Pharma was a small company with niche departments which offered little progression.

Recruiter (Locum Doctors)

ICS (Independent Clinical Services)
11.2017 - 08.2019
  • Supplying workers into the NHS and the public sector. Working within a team & focusing on business development and converting new clients requiring temporary candidate assignments working towards a predefined target.
  • Placing healthcare professionals into Primary/Secondary care services on a temporary basic.
  • Onboarding healthcare professionals and ensuring they are supported throughout the candidate journey.
  • Business developing to increase client base, ensuring high level of engagement and follow up is being met.
  • Creating weekly rota lists for clients confirming which candidates are booked and due to work.
  • Building my own personal brand and attracting candidates / clients through social posting.
  • Key Achievements:
  • Generating new business wins within the NHS, securing new Preferred Supplier List wins and being able to convert those wins into profitable clients and build strong relationships to ensure A&E Agency was the supplier of choice.
  • Implemented new business processes to minimise workload, increasing overall team performance, including individually.
  • Consistently met monthly GP targets and I was nominated various times for performance.

Recruiter (Locum Doctors)

ICS (Independent Clinical Services)
12.2016 - 11.2017
  • I was employed to start up a new Healthcare Doctors Division in Belfast for Scottish Nursing Guild part of Thornbury Nursing and ICS. This part of the business did not exist in our Belfast office.
  • Cold calling for prospective new business.
  • Lead generation through various sources.
  • Conduct client meetings, promoting our services/recruitment solutions.
  • Negotiate fees and contracts.
  • Write job adverts and publish online.
  • Manage job board applications, speaking to active candidates and searching for passive candidates via social media, LinkedIn, Facebook, Twitter.
  • Liaise with clients and set up interviews.
  • Key Achievements:
  • During a difficult time with the NHS and pay caps for all healthcare professionals, I managed to secure new business with various NHS providers within Northern Ireland.
  • Successfully gained new Doctors to join our agency and solely work for ICS.
  • Cold calling for prospective new business.
  • Lead generation through various sources.
  • Conduct client meetings, promoting our services/recruitment solutions.
  • Negotiate fees and contracts.
  • Write job adverts and publish online.
  • Manage job board applications, speaking to active candidates and searching for passive candidates via social media, LinkedIn, Facebook, Twitter.
  • Liaise with clients and set up interviews.

Employment Advisor/Recruitment Consultant

Springvale Employment & Learning
04.2015 - 12.2016

Relationship Manager

Santander
01.2014 - 04.2015

Team Manager

Ulster Bank
01.2010 - 12.2013

Skills

  • Business Development
  • Client Management
  • Data and Trends Analysis
  • Budgeting
  • Corporate Strategy
  • Innovation
  • Team Management
  • Networking
  • Contract Negotiation
  • Performance Management
  • Executive Recruiting
  • Hiring Trends Analysis
  • Onboarding processes
  • Performance appraisals
  • Employee relations
  • Interviewing

References

References available on request.

Timeline

Freelance Sales, Recruitment and Talent Manager

Self Employed
11.2024 - Current

VP of Global Talent - Non-Executive Advisor

RemoteStar, freelance
11.2024 - Current

Key Account Manager

Honeycomb Jobs Ltd
07.2024 - 11.2024

Head of Account Delivery for Northern Ireland

Retinue Solutions
06.2023 - 12.2023

Senior Resourcing Project Manager

HealthSectorTalent
02.2023 - 06.2023

Team Manager for Google

Randstad UK
12.2021 - 11.2022

Principal Recruitment Consultant for Google temporary vacancies

Randstad UK
07.2021 - 12.2021

Senior Recruiter

Carrot Pharma
09.2019 - 06.2021

Recruiter (Locum Doctors)

ICS (Independent Clinical Services)
11.2017 - 08.2019

Recruiter (Locum Doctors)

ICS (Independent Clinical Services)
12.2016 - 11.2017

Employment Advisor/Recruitment Consultant

Springvale Employment & Learning
04.2015 - 12.2016

Relationship Manager

Santander
01.2014 - 04.2015

Team Manager

Ulster Bank
01.2010 - 12.2013

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