Claire Collum
Basingstoke,HAMPSHIRE
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Commercial Assistant
Game
Basingstoke, United Kingdom
09.2023 - 03.2025
- Managing invoices, purchase orders, and contracts
- Maintaining accurate records and documentation
- Effectively liaising with clients, suppliers, and internal teams
- Supporting marketing campaigns, product launches, or events
- Reviewing sales data, inventory levels, and customer trends
- Preparing financial or commercial reports to help inform decision-making
- Handling unexpected issues, such as supply chain delays or client concerns
- Ensuring accuracy in documents, contracts, pricing, and inventory management
- Double-checking orders, data entries, and financial transactions
- Understanding pricing, profit margins, and cost management
- Assisting with budgeting, forecasting, and tracking expenses
- Working closely with different departments such as procurement, sales, and finance
- Supporting colleagues to achieve overall commercial goals
- Experience with CRM systems, ERP software, and Microsoft Office (especially Excel for data analysis)
- Ability to learn and use new tools or platforms for managing orders, sales, and reports
- E-Commerce Management: managing product images, descriptions
Southend-on-Sea Fixed Penalty Office
Southend-on-Sea
01.2022 - 05.2023
- Dealing with personal documents and the security of personal information ensuring that it is kept secure and confidential
- Following data protection regulations
- The ability to pay close attention to details such as numbers, names, and addresses to ensure that data is entered accurately
- Working with large amounts of data, so able to manage my time effectively and prioritise tasks based on urgency and importance
- Proficiency with different computer software: working with computer software such as spreadsheets, databases, and document management systems
- Analysis skills such as identifying trends or errors in data
- Accountability: Taking responsibility for my own work and holding myself accountable for meeting deadlines
- Collaboration: Working collaboratively with my team members by sharing ideas, feedback, and resources, having workload distributed evenly
Call centre agent
NatWest Group
SOUTHEND-ON-SEA
06.2016 - 09.2021
- Managed high volume of inbound calls, ensuring swift response times.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Performed data entry tasks to keep records up-to-date and organised.
- Facilitated positive customer experiences with attentive service.
- Handled customer queries focused on first-call resolution.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Acted as first point of contact for customer issues and queries.
- Asked probing questions of clients to understand needs and identify actionable requirements.
Retail sales associate
Holland & Barrett
SOUTHEND-ON-SEA
01.2017 - 07.2018
- Upheld company policies whilst interacting with customers and colleagues.
- Conducted inventory checks to ensure stock accuracy.
- Provided product knowledge to customers for informed purchases.
- Operated till systems correctly, ensuring accurate transactions.
- Collaborated with team members for efficient store operations.
- Maintained tidy sales floor to enhance shopping experience.
- Established rapport with customers through attentive listening and communication.
- Managed stock levels for optimal store performance.
- Advised customers on product selection based on their needs.
- Updated product labelling and pricing to reflect discounts and offers.
Distribution administrator
Daisy Group
Farnborough, Hampshire
05.2016 - 09.2017
- Streamlined distribution process by proactively identifying and rectifying potential bottlenecks.
- Conducted regular stock audits for maintaining accurate inventory records.
- Prepared all necessary shipping documentation to ensure compliance with customs regulations.
- Handled customer queries regarding shipment status, contributed towards enhancing customer experience and loyalty.
- Liaised with logistics team to optimise route planning and fuel efficiency.
- Coordinated with suppliers for timely delivery of goods.
- Dealt diligently with any transportation issues to minimise delays or losses.
Education
Bachelor of Arts - Illustration
University for the Creative Arts
Maidstone, Kent 04.2001 -
BTEC level 3 - Design Technology
BCOT
Basingstoke, Hampshire 04.2001 -
First Diploma Art and Design - Art and Design
BCOT
Basingstoke, HampshireSkills
- Vector illustration
- Concept illustration
- Graphic illustration
- Adobe creative suite mastery
- Interactive media designing
- Print production knowledge
- Constructive criticism handling
- Time organisation
- Effective listener
- Conceptual thinking
- Customer Service
- Microsoft Office Suite
- Data analysis
- Creativity and innovation
- Emotional intelligence
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Custom
portfolio
Affiliations
- Reading, Live Action Roleplaying, Table top Roleplaying games, Sewing, cooking and True Crime
Timeline
Commercial Assistant
Game
09.2023 - 03.2025
Southend-on-Sea Fixed Penalty Office
01.2022 - 05.2023
Retail sales associate
Holland & Barrett
01.2017 - 07.2018
Call centre agent
NatWest Group
06.2016 - 09.2021
Distribution administrator
Daisy Group
05.2016 - 09.2017
Bachelor of Arts - Illustration
University for the Creative Arts
04.2001 -
BTEC level 3 - Design Technology
BCOT
04.2001 -
First Diploma Art and Design - Art and Design
BCOT
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