CLAIRE CLARKE
Pocklington,East Riding of Yorkshire
Summary
Accomplished professional with extensive expertise in Microsoft Word, Excel, and PowerPoint, alongside advanced proficiency in SAP CRM and Salesforce. Demonstrates exceptional skills in sales reporting, customer follow-up, and order processing, with a strong focus on relationship building and project management. Adept at handling e-commerce platforms and familiar with GDPR rules, showcasing proactive initiative-taking abilities. Proven track record in lead generation and up-selling proficiency, complemented by effective communication and team collaboration skills. Committed to enhancing customer support through excellent verbal and written communication, empathetic listening, and enquiry management. Career goals include leveraging CRM database management expertise to drive business growth while ensuring exceptional customer satisfaction.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work history
Sales support assistant
Turfgrass Services Limited
York, East Riding of Yorkshire
04.2025 - Current
- Assisted in product presentations to boost brand awareness.
- Prepared detailed sales reports with meticulous data entry tasks.
- Boosted customer satisfaction with prompt follow-up on orders.
- Conducted regular competitor analysis, informing strategic business decisions.
- Streamlined customer communication by handling and resolving product queries.
- Coordinated seamless communication flow improving interdepartmental relations.
Office Manager
Healing at Holme Hall
Holme upon Spalding Moor, York
11.2024 - 03.2025
- As an Office Manager, I was responsible for overseeing the daily operations of the office, ensuring efficiency and productivity. My duties encompassed managing retreat bookings and coordinating events, which required meticulous planning and execution. I was also in charge of website administration, maintaining and updating content to enhance our online presence. Furthermore, I managed our social media presence, crafting engaging content to boost brand awareness and engagement. Financial responsibilities included paying invoices and handling petty cash management, ensuring all transactions were recorded accurately. Additionally, I was instrumental in new lead generation, identifying potential clients and opportunities for business growth. I also facilitated smooth payment processing, ensuring financial transactions were completed efficiently and correctly.
- Successfully coordinated and managed over 50 events annually, increasing client satisfaction by 20%.
- Enhanced website traffic by 30% through strategic updates and content management.
- Increased social media engagement by 40% by implementing targeted campaigns.
- Streamlined invoice payment processes, reducing outstanding payments by 15%.
- Implemented a new petty cash management system, improving accuracy and accountability.
- Generated 25% more leads through innovative marketing strategies and networking efforts.
Account Liaison Manager
Adtran Networks Limited
York
10.1995 - 10.2024
- As an Account Liaison Manager, I am responsible for overseeing customer account management and ensuring the seamless processing of orders from initiation to shipment. My role involves driving data telecommunications sales while maintaining high levels of customer satisfaction. I manage various projects, ensuring outstanding customer service by addressing and resolving customer complaints efficiently. I actively participate in key project meetings, both online and face-to-face, to ensure alignment and progress. Additionally, I coordinate shipment logistics and liaise with suppliers and customers from the UK, Germany, and America to ensure smooth operations and timely deliveries.
- Successfully managed and retained over 50 key customer accounts, enhancing customer loyalty and satisfaction.
- Streamlined the order processing system, reducing shipment times by 20% and improving efficiency.
- Increased data telecommunications sales by 15% through strategic account management and targeted sales initiatives.
- Resolved 95% of customer complaints within 24 hours, significantly improving customer satisfaction scores.
- Played a pivotal role in coordinating international logistics, ensuring timely and cost-effective shipments.
- Developed strong relationships with suppliers and customers across multiple regions, enhancing collaboration and communication.
Education
HND - Business and Finance
Huntington Sixth Form College
09.1993 - 06.1995
GCSE - undefined
Huntington School
09.1992 - 05.1993
Skills
- Microsoft Word (expert)
- Microsoft Excel
- Microsoft PowerPoint
- Salesforce
- SAP CRM (advanced)
- Sales reporting
- Customer follow-up
- Order processing
- Data entry
- Lead generation
- Relationship building
- Project management
- Problem solving
- Team collaboration
- Effective communication
- SAP system operations
- Up-Selling proficiency
- E-Commerce platform handling
- Familiarity with gdpr rules
- Proactive initiative taking
- Salesforce software
- Knowledge of sales metrics
- Sales report generation
- Sage adept
- Telephone etiquette
- Delivery coordination
- Producing sales invoices
- Ordering system management
- Exceptional telephone manner
- Credit and refund processes
- Enquiry management
- Customer support
- Excellent verbal and written communication
- Empathetic listener
- Returns management
- Administration
- CRM database management
- Customer order management
- Budgeting and forecasting
Websites
LANGUAGES
English (advanced)
English (intermediate)
References
Available on request.
WEB & SOCIAL
- Claire.hammond56
EXTRA INFO
I have worked many years in the Sales Administration Field with extensive experience of an Office/Corporate Environment
Affiliations
Walking, All Fitness, Social Media and Ecommerce
Timeline
Sales support assistant
Turfgrass Services Limited
04.2025 - Current
Office Manager
Healing at Holme Hall
11.2024 - 03.2025
Account Liaison Manager
Adtran Networks Limited
10.1995 - 10.2024
HND - Business and Finance
Huntington Sixth Form College
09.1993 - 06.1995
GCSE - undefined
Huntington School
09.1992 - 05.1993
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